Posts in Category "Events"

What rights an Event Manager holds as in comparison to Event administrator in Adobe connect 9 ?

Topic Discussed : Rights for both Event Administrator and Event Manager:

Solution : In connect 9 there are two new system groups added for event license users, those are Event Administrator and Event Manager.

First we will talk about an Event Administrator :

An Event Administrator :

  • Can create any number of custom templates.
  • Have full control over the Event Catalog layout and branding.
  • Can create shared templates, limit tags in the Event Catalog, create Reply To options for email triggers, and assign Event Manager role to the registered users.
  • Manage the event tags, which in turn make it possible to filter the events in the Event Catalog.
  • Can update, rename, delete, or copy existing templates
  • Can apply the Featured Event tag to display an event in the Featured Events section of the Event Catalog
  • Members of the Event Administrators group assign users to the Event Managers group, manage shared templates, event tags, and email aliases.
  • Event Administrators can also configure analytic’ s.

Now in comparison if talk about event manager :

An Event Manager :

  • Assigns attendee roles when setting up the event in the Participant Management tab.
  • Can create private template
  • Can only create a private copy of the shared templates.
  • Can only create a private copy of the existing templates.
  • Members of the Event Managers group can create events and manage their own folders in the Event library.
  • If you assign a user to this group, Adobe Connect creates a folder for this user in the User folder of the Event library.
  • Can manage only their individual My Events folders in the User Events folder.
  • Can manage events in the Shared folders if they are hosting the event and have Manage permissions for the folder that contains the event.
  • Manage their own Event library user folder, performing all file-management functions, and create and manage all aspects of an event in this folder.
  • Can view event reports.


Connect throws an error “The item is not selected” or “Please select an item” when user try to create a new event.

Problem : ( After applying patch 9.0.4 ) User when creates a new event on connect, experience an error stating “The item is not selected” or “Please select an item”

Solution : 

Check in the debug log on connect server and look for “REMOTE_CQ_TEMPLATE”. You will see this item is either missing or not found in the Database table name “PPS_EVENT_DETAILS”. The debug log would capture an entry and throws an exception stating “REMOTE_CQ_TEMPLATE” is not found or invalid.

Reason why this happens is because when user apply the patch for 9.0.4 they definitely have not executed the SQL queries provided in the patch ( and The “REMOTE_CQ_TEMPLATE” is present in the script

Therefore go to the Database, make sure the current data base is selected and run the two scripts in sequence ( First and then ).

This should resolve your problem. In case the problem still persist please contact support.



Adobe Connect Event Template throws an error “No resource found”

Problem : Some users

-  When trying the event registration page experience ” No Resource found” error.

-  When edit the event template and activate, the edits are not being saved or reflects on the template where the change is made.

-  When click on different custom/system templates experience “No Resource found”

Solution :

For users who are on our hosted server or in other words who are using our hosted services, if the above mentioned problem is what you witness/experience at your end. Please open a ticket with our base support team at 1-800-422-3623.

For license users/Users who have Adobe connect installed on premises.

Please understand the workflow of Events with CQ Author Server and CQ Publish Server. Here is the brief description on that:

There is a concept/process called as “Replication” which should be working between the two servers. We have a Replication Agent on CQ author server which uses a mechanism to publish ( activate ) content from an Author to a Publish environment and we have a “Receiver Servlet Agent”  on CQ Publish server which lifts such packaged content from the replication queue on CQ Author server. Replication to a publish instance takes place in several steps : ( Follow the figure below while i explain here )



  • The Author requests that certain content to be published (activated); this can be initiated by a manual request, or by automatic triggers which have been preconfigured in the system.
  • The request is passed to the appropriate default replication agent; an environment can have several default agents which will always be selected for such actions.
  • The replication agent “packages” the content and places it in the replication queue.
  • The content is lifted from the queue and transported to the publish environment using the configured protocol; usually this is HTTP.
  • A Servlet in the publish environment receives the request and publishes the received content;

Now Considering the above fact that i just explain here:

If a user is experiencing the problem statement shown above in the start of this blog.

There are two important things you need to check in such situations : 

First check if the replication agent exist or not and if its not, do as explained below:

  • Navigate to the CRXDE | Lite page on the author environment http://localhost:4502/crx/de/index.jspAuthor-Login   CRXDE-Lite
  • On the Left Pane where you see the Tree folder structure Go  to folder ETC ( click on plus sign )


  • Now look for folder name Replication underneath that folder ( Click on Plus sign )


  • –>Now click on a plus sign for Node name “”  which is your replication agent node, if this node does not exist ( Call us ) else —>Underneath that folder look for a Node name “Publish_Your_Publish_Instant_Name”, i am typing the name in generic form.

Note:- In the picture below you will see the replication agent name for my local server as “Publish_connect-publish_dev_com” because my public instance FQDN name is



If this does not exist, you will experience what i have explained in this blog. To fix this you need to recreate this node by following the below steps:

Click on the CRXDE-Lite home page


Navigate to Tools option on the home page.


Under the tools option, Navigate to the replication folder and hightlight the “Agents on Author” option as shown below:


Now on the right pane click on the New page option as shown below :


You will see a window where you can create a new Replication agent. You can type your Replication Agent Name and Choose the option Replication Agent then hit the create button, as shown below:


Now you will see a new replication Agent instance is created underneath your Replication agent Node on CRXDE-Lite page as shown below :


Now Double click on the agent you just created and go to edit under settings. ( Remember it will be disabled as shown below untill we check the enable option )


Change the name to Replication agent under the settings TAB and make sure its enabled, so check the box called Enabled.


Now go to the Transport Tab and Change the URI : http://localhost:4503/bin/receive?sling:authRequestLogin=1. Instead of localhost here, you can put your CQ publish instance FQDN here and hit ok without making any other change. User Name and Password will be your CQ credentials.


At the end you can do what is explained in the second step below to confirm if replication is successfully Replicating.

Secondly if the replication agent exists and still you are experiencing such issues, please do the following :

  • Double click on the replication agent “Publish_Your_Publish_Instant_Name” and click on “Test connection” link: you should receive “Replication test succeeded". If you do not receive that, call us on our support line. 



Thats about it !

I hope this blog will help you solve most of your issues related to replication.

Thanks !


Two Speaker Event Template

Adobe Connect 9 introduced incredible improvements to the Events module – enabling customers to create beautiful microsites for their events. Although the event entry page hasn’t changed significantly, the resulting landing page and registration pages have been vastly improved. A speaker information page has also been introduced as part of the microsite. When creating an event in Adobe Connect, an event manager can add a speaker name, description, detailed description and image. A thumbnail version of the image as well as the shorter description appear on the main event landing page, while the detailed description appears on the speaker info page with a much larger version of the image. Some events however, might feature more than a single speaker. The event creation process does not allow for multiple speakers, however there is an easy way to add multiple speakers to your event. This tutorial will illustrate how to quickly create a custom event template for your event that incorporates multiple speakers.
1· Create a new event template, click on the ‘Event Templates’ link under Event Management. Choose to edit an existing template, then click on the ‘My Templates’ link. Near the top of the ‘My Templates’ list, you’ll see a button to create a new template. New templates are based on existing templates – in this tutorial, we’ll use the Default Template as our base.

2·  Delete the default Speaker picture, Speaker Name, Speaker Overview.

3·  Add a new picture element and two text elements into speaker information box with below specifications -
a.    Speaker Picture, select a picture and upload it and in advanced tab, enter 100 in first size box. Leave rest of the things as default.
b.    Speaker Name Text box will have font Helvetica with size 14, Bold, and remove the background color. Leave rest of the things as default.
c.    Speaker overview will have font Helvetica with size 11 and remove the background color. Leave rest of the things as default.

4·  Now you will need to add new column, select 2 column element.

5·  Iterate Step 3 again and add another set of picture and text boxes.

That’s it, you are done with the template creation!


Adobe Connect 9, Users get HTTP 500 and 505 Internal error while trying to register for an event.


Some user might receive HTTP 500 or 505 Internal error when they try to register for an event that has been setup with “Register Without Password” option enabled.



This happens when a user who is trying to register already as an account in the system with an expired password.



Have the user reset his/her password and then try to register.

Adobe Connect 9 | Creating and Modifying Event Templates with CQ

With the launch of Adobe Connect 9, we have brought forward integration of Events module with the CQ server, which can help us customize our Events Registration page in our own way and provide users with a range of different options as per their requirements.

Here’s a short video we have created to demonstrate how we can modify and create Event Management templates with Adobe Connect 9  :

Adobe Connect 9 Events | CQ Integration multiple domains


How to Integrate your Adobe Connect 9 server with an external CQ server across multiple domains

With your Adobe Connect 9 software, if you have Event management functionality enabled and you are setting it up with an external CQ server, that’s listed on a separate domain, different from the Adobe Connect domain, here are a few additional settings that need to be configured, to make it fully functional :

Environment :

  • Adobe Connect 9 Licensed
  • Applies to when Adobe Connect and CQ server are on separate domains

Adobe Connect FQDN :,

CQ server FQDN :

Steps to Follow :

 Navigate to the {root-install}\Breeze\ folder

  Open the custom.ini file in an editor

 Add the following parameter at the end of the file :


  Now Restart the Adobe Connect services

 If you are in a cluster, perform this activity on all the nodes

 This should be helpful in making your Events module entirely functional with your Adobe Connect 9.

 This allows CQ server to authenticate itself from inside Adobe Connect while viewing/modifying event related information(registration,templates,catalog etc), without requiring users to authenticate separately on the CQ server, while they are already logged in to the Adobe Connect server.