Posts in Category "General"

Some Facts About Poll Pods Reporting.

Description :  In meeting room, with poll pods.

Poll-Pods

–  If we do not end the poll and rather we close the meeting room directly, which as a result would close the poll automatically.
-  If we leave the meeting room ideal and do not end the poll, then meeting session expires after few hours, which as a result closes the poll.

– If we close/End the Poll Pod.

In any case where the meeting session closes the “update-poll-results” query would still triggers and send the captured results to the Data Base, which as a result should be visible in the reporting of that particular Live Session.

It was always designed to update the poll results in CPS whenever poll ends/explicit meeting end/automatic meeting unload. So if user ends the meeting without ending the Poll Pods, this procedure would still work. In ideal sessions also, after certain time if session is closed, all users’ connection are closed and meeting app gets unloaded at FMS server.  Hence poll reports will be sent to the CPS when meeting app gets unloaded.
Thanks

Resolved: CSO – DATE (2 DEC 2014) – Intermittent Connect Restarts

This is resolved as of 2014-12-02 12:08 EST. 

We are actively working to solve an intermittent issue with Connect restarts on some servers in DA2 clusters.

This issue is causing outbound connections to be dropped.  This will result in outbound connections to mail, SIP and telephony providers to drop. It will not prevent regular http and rtmp traffic as they go through a different firewall.  The issue is that the Connect scheduler relies on mail going out, and if the queue builds it can cause problems with the Connect service. The exact clusters affected are in DA2:  NA3, NA4, NA5, NA7, NA10 and NA11.

The root cause is isolated to a change made by one of our service providers last night and we are working aggressively to get it resolved. It is affecting other Adobe products as well as Connect.

 

You may check http://status.acrobat.com/ for updates.

Global Dial-in Number Link Missing using InterCall Teleconferencing

While using InterCall as a teleconferencing provider, sometimes the option “Further dial in Numbers” under Adobe Connect –> My Profile –> My Audio Profiles is missing.

 

This setting is controlled by InterCall itself.  They must enable their Global Access Settings under the user’s teleconference settings to get this link under the Connect audio profiles.

 

FurtherDial_img1

Link Missing

Link Missing

Adobe Connect Supported Video Input Resolution Options

An interesting question came up that others may have: What are the supported video input resolutions for Connect? I am testing a Matrox MXO2 Mini that allows me to send a variety of different resolutions through a USB shim that can be used in Connect. I have tried a number of resolutions that will either not show a full frame of video or no video at all. Can I get a list of the supported video input resolutions?

Answer:

For 4:3

160×120
320×240
640×480

For 16:9

214×120
427×240
854×480

VoIP Bandwidth and Microphones

When using the Nellymoser codec, one microphone might produce more bandwidth over against another. Nellymoser accepts five different microphone rates values: 5, 8, 11, 22 and 44. Each of these rate values consumes bandwidth of roughly double its value. For example the 8kHz setting consumes roughly 16kbps and 11kHz setting consumes roughly 22 kbps. The default rate value is 8kHz. This may vary depending on the sound capture device in use.

The Flash Player microphone reference documentation reads:

“The default value is 8 kHz if your sound capture device supports this value. Otherwise, the default value is the next available capture level above 8 kHz that your sound capture device supports, usually 11 kHz.”

It is possible for two different microphones to consume different amounts of bandwidth.

In case of the Speex codec, it has a fixed sampling rate of 16kHz. Speex allows control of the quality by offering us 11 different encoding quality options. See the following reference table :

 

Speex NellyMoser
Quality (EncodeQuality)Mic rate is fixed at 16 Bandwidth(kbps) Quality (Mic Rate) Bandwidth (kbps)
0 3.95 5 11.025
1 5.75 8 16
2 7.75 11 22.05
3 9.80 22 44.1
4 12.8 44 88.2
5 16.8
6 20.6
7 23.8
8 27.8
9 34.2
10 42.2

 

Adobe Connect supports three Speex settings:

  • Fast : Encode Quality 4
  • Good : Encode Quality 6
  • Best : Encode Quality 8

Increasing the encoding quality will increase the quality of the stream but will also require greater bandwidth. The Speex codec is optimized for voice and also includes voice activity detection that allows it to reduce bandwidth.

Adobe Connect 9.3 Concurrent Learner Licensing Updates

Adobe Connect 9.3 Concurrent Learner Licensing Updates

As we released Adobe Connect 9.3, we began to more accurately track Concurrent Learner licensing usage (i.e., licensing of the Adobe Connect Training Module), with reporting available in the “Reports” section of Adobe Connect Central to provide specific usage metrics.  With increased accuracy of concurrency measurement introduced in version 9.3, you may reach your concurrency limits more quickly due to this change.  Here is an FAQ around this update:

http://helpx.adobe.com/adobe-connect/kb/connect-93-concurrent-learner-licensing.html

Connect Meeting remains active after the Meeting is over

Issue : Connect meeting shows active after the Meeting is over

Environment : Hosted and On-premise

Reason : If the host just closes the Meeting browser by clicking the X in the upper right side of the add in or browser, then the Meeting will remain active and will wait for all users to leave the Meeting room; it could wait for up to 12 hours before closing the Meeting room. Keeping a Meeting open this long runs risks that could affect the Connect server’s ability to martian Meeting state.

Meetings that remain active and in process will appear as active in reports. End the meeting by clicking on Meeting >End Meeting. If you click on Meeting > End Meeting then session is ended for all the users currently in that meeting room and all users would get message that the meeting has ended. This triggers the Connect server to save the state of meeting and end the supporting processes. This is safe since it ensures that the meeting is ready for next session with all the content which was used during the last session.

Hosts should select the  End Meeting option instead of clicking the “X” in the upper right of the browser or add in. Notice also that in the case of multiple hosts, one may choose to Exit Adobe Connect as well. See the GUI options under the Meeting menu highlighted below:

Exit meeting 2

 

Meting 2

NOTE : For PPU Accounts, if a Meeting host exits from a Meeting clicking the “X” in the upper right of the browser or add in, instead of Ending the Meeting , the Meeting will continue in a billable mode and the customer will  continued to get charged until the Meeting is ended by the server timeout.

PDF document does not upload into Adobe Connect

Problem: Adobe Connect could not process this document for viewing. (Either the full document does not upload or some pages of within a document do not upload)

NA5

Environment:

Adobe Connect Hosted/Licensed

Resolution:-

Use the “Sanitize Document” Feature to get rid of all the following types mentioned in the image attached below. Depending on the version of Acrobat you are running, you may need to install a trial version of Adobe Acrobat Pro to use this feature.

 

image001

Using the Connect Meeting Whiteboard on Mobile Devices

Whiteboard features on Mobile are not OS dependent, rather, they are device dependent. While whiteboard content display is available on phones, whiteboard authoring is supported on tablets.  This is completely independent of the OS and applies to both iOS and Android.

The screen size is the primary mitigating factor; traditionally even the best phones have been too small to be used for effective whiteboard authoring: Pixel dimensions and resolution on phones have limitations that do not affect tablets. More specifically, while smartphone users can view the markup objects drawn by both tablets and desktop users, the following editable whiteboard feature are available on tablets:

  • drawing with the pencil tool or pen
  • the arranging object tool
  • the rectangle, ellipse, star and cross
  • the highlighter
  • move objects
  • delete objects
  • advance slide
  • undo
  • hide/unhidden menu
  • the line tool
  • single arrow, double arrow and 3D arrow
  • check mark

Note: The green pointer must be enabled by the Host on a computer. Mobile devices can display the green pointer.

Duplicating an Adobe Connect AEM-based Event

Here are some troubleshooting tips that will help you if you see problems when attempting to duplicate and an Event:

Request Not Processed –

rnp

You will find this error message pattern in the log files:

[10-20 16:44:33,196] https-8443-4987 (INFO) Exception thrown

java.io.FileNotFoundException: \\connect.mywildurl.com\ACPwurlprod1\content\65123440\766567822-1\output\.snapshot\CONNprod1_2014-09-09_08-00\cutest_pygmy_goat.jpg (The system cannot find the path specified)

The first thing to do if you see the message “Request Not Processed” is to:

  • Go to the event
  • Re-upload the images for that event
  • Then try to duplicate it again

You may look in the log files for the following error message pattern if the problem persists but that will most certinaly solve it:

Keep in mind also that when duplicating an Event, even though the email options for any Event allows you to customize and save iCal email messages for Email Templates, nevertheless upon duplicating an Event there is only certain information that is copied/duplicated and customized email templates are not included.

Note also that duplicate Events are handled as new events in the database; there is not any specific flag that differentiates duplicate Events from original Events.