Posts in Category "General"

Avoiding Inaccurate Completion Reports when a Meeting is Part of a Curriculum

When a meeting is part of an Adobe Connect Curriculum, a trainee can click on the Meeting and complete the Meeting task prescribed in the Curriculum prior to the Meeting taking place.

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One way to help manage this is to choose the Meeting options to block Meeting access illustrated in the screen captures below:

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The Meeting access options may be inconvenient to use, so here is another option to add a Meeting to a curriculum, while at the same time restricting the ability for a trainee to complete the Meeting task prior to the Meeting taking place:

Step one: The first step is to set a date and time under the Meeting properties. Make sure the date and time correspond to when the Curriculum task takes place. Note that this date and time has no effect on when the Meeting can be used. It is strictly an administrative tool to help with Meeting invitations and has no effect on when the meeting can be opened, Meeting persistence, etc. In this example I have set the meeting to October 22, 2014 at 12:45 for 1 hour:

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 Step two: Download and unzip the Meeting Curriculum Wrapper: https://platinum.adobeconnect.com/lmfc/default/launchMeetingInCurriculum.zip

Note that it is zipped twice to facilitate download:

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Step three: Identify the Meeting sco ID from the Meeting that you wish to add to the Curriculum and copy it to the clipboard:

The Meeting SCO is in the Meeting URL:

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Note: You can also see the Meeting sco ID by pasting ?mode-xml at the end of the Meeting URL and reading it from the output:

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Step four:  Edit the index.htm in the unzipped LaunchMeetingInCurriculum folder by pasting in the Meeting sco ID from the Meeting that you wish to add to the Curriculum. Use your favorite text editor such as notepad or textpad. Where the index.htm reads,  Enter the SCO of the Meeting, Virtual Classroom or Seminar var meetingScoID_str = ‘1660065186’; change the default Meeting sco ID, 1660065186, to the Meeting sco ID of the Meeting that you wish to add to the curriculum, in the case of my example here, the Meeting sco ID is: 502114549. Be sure to save the changes:

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Step five: Zip all the edited contents of the LaunchMeetingInCurriculum folder and rename it to represent the Meeting that you wish to add to the Curriculum. This will help you identify it and differentiate it from other Meetings with which you use this wrapper:

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Step six: Upload the edited zip file to the Adobe Connect Content Library:

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Step seven: Import the wrapper from the Content Library into the Curriculum:

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Note: Import options; the wrapper is Content and points to the Meeting:

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Step eight: Test the Curriculum item; unless the time and date coordinate with the actual Meeting schedule, the pop up will deter the trainee from gaining premature access to the Meeting and skewing the Curriculum completion report:

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 Conclusion: With proper management and administration, an Adobe Connect Curriculum accurately measure the progress and completion of trainees. There are two ways to prevent a trainee from completing a Meeting curriculum task prior to the meeting taking place, the first is to block access to the Meeting and the second is to use the Meeting Curriculum wrapper.

Set pod in meeting to full screen

Adjust Adobe Connect Share Pod View (Full Screen, Scale to Fit and Zoom)

When you are viewing an Adobe Connect session as a participant, you can adjust the size of the image you see from the Host’s shared desktop or application.

When you are in an Adobe Connect meeting and a host or presenter is sharing their desktop or an application, you have some options that will control how large their shared content will appear to you.

In the upper right corner of the Share pod, beside the Full Screen button, you will see to two more buttons. These two options are also available through the Pod Options menu when you click on Change View menu.

  • Scale to Fit – The Scale to Fit view is the default setting for Adobe Connect. This view will display the entire screen image within the Share Pod. With this view, you have easy access to the Chat Pod. You can watch the screen; then comment or ask questions in the Chat Pod. On the downside, depending on the resolution of the monitor being broadcast, the ‘Scale to Fit’ image may be hard to read.
  • Zoom – The Zoom view will allow you to see the host or presenter’s screen at the full resolution, inside the Share Pod. This will make the content look larger and clearer, but may result in the need for you to use scroll bars to see all of the content being shared. Like the Scale to Fit view, With this view, you still have easy access to the Chat Pod.

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Full Screen Toggle

In addition to the Scale to Fit and Zoom options, you also have a Full Screen view available using the Full Screen button, found in the upper right corner of the Share pod.

The Full Screen view allows the host or presenter’s screen to fill your screen. This is the best view for “watching” a presentation. On the downside, if you plan to interact with the instructor, the Full Screen view will hide the Chat Pod. To exit out of Full Screen, click the Full Screen button again (it’s a toggle button). You can now view, comment or see questions and answers in the Chat Pod.

NOTE: Due to a Jan 2013 upgrade, a new feature has been added. Hosts and Presenters can turn on a Force Presenter View which will disable the Full Screen button and have it not show in the Share Pod.

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Test meeting connection

Adobe Connect provides an online Connection Test for troubleshooting connection problems with your Adobe Connect Meeting. This utility tests the four key components for a successful meeting experience:

  •  Flash Player version
  • Network connectivity to the Adobe Connect Server
  • Available bandwidth
  • Acrobat Connect Meeting Add-in version

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You can access this utility inside the meeting room by choosing Help > Troubleshooting. You can also access the test at the following URL:  https://admin.acrobat.com/common/help/en/support/meeting_test.htm.

In the Adobe Connect Connection Test, if you are getting a fail on step 2:  Adobe Connect connection test: unable to connect.

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This means that there is no communication between your computer and the Connect server.

If you want to see the details of what happened, click on Send Results and then the Details… link.

There is likely a firewall setting, or something similar, that is preventing the one computer for communicating with the Connect server.

Adobe Connect requires suitable connectivity from each user to the server. Adobe Connect can accommodate different bandwidth levels such as modem, DSL, and LAN. But each type of connection requires a certain minimum for acceptable performance.

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In addition to the throughput on any given type of connection, there are other factors that can affect the overall bandwidth of each connection. These factors include firewalls and proxy servers.

Adobe Connect presentations are normally delivered as HTTP data on port 80, while meeting audio and video streams are delivered as RTMP data on port 1935. When users are inside a corporate firewall that blocks these optimal ports, Adobe Connect uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This fallback technology is called tunneling. This tunneling mechanism results in additional overhead that impacts overall throughput and the end user experience.

If the Add-in is not installed, then trying to share your screen or a PPTX file in a meeting results in a prompt to download and install the Add-in (or “Lightning download”). The Add-in can also be installed manually before a Meeting. The Add-in is not required to be a Host or Presenter. Even if the Add-in is installed, Flash Player is still required to start or join a meeting.

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The Adobe Connect Add-in is a specialized version of Flash Player, required for the following functionality in an Adobe Connect Meeting Room:

  • Screen sharing
  • Offline recording (FLV format)
  • Share a supported file by dragging it into a share pod
  • Enhanced Audio and Echo Cancellation
  • Sharing PPTX files

Cannot find recording

Issue: Not able to find the recording

Resolution:

1. If you know the name of the meeting and you have not moved the recording or deleted the meeting

  • Click on the MEETING tab
  • Go to your meeting
  • Under recording tab you will find the recording

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2. If you know the name of the recording

  • Search the name in top right corner search box

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  • You will find the recording

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3. If you only have the recording url

  • Append the url with “?mode=xml”

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  • You will find a number called Sco-id which is surrounded by the red rectangle in the above picture
  • Copy the number
  • Now go to the meeting tab and click on the address box you will find the sco-id over there replace that sco-id number with the sco-id number of recording and hit enter

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  • You will find the path of the recording as shown below

 

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  • Follow the path to find the recording

 

 

In Connect Meeting, Clicking “Don’t show this dialog again” has no Effect on the Tips Dialog

Issue: Upon startup, Tips for using Adobe Connect for Hosts is displayed. After clicking on “Don’t show this dialog again” and dismissing the dialog, the next time Connect is launched the dialog is again displayed.

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This is caused by a problem storing the changes locally available to flash applications on client machines. Here are workaround steps:

  1. Open the connect meeting in the IE/Firefox. You can append launcher=false to the meeting URL to open it in browser: <url>/?launcher=false
  2. Right click on the meeting and select Settings; the  flash dialog GUI will appear:

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3. Click on the folder icon:

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4. Check that the variable for storage is allowed and is greater than 0 (make sure the slider is not all the way to the left) and also check to see if the Currently used variable is equal to the allowed value.

5. If the Currently used variable is showing 0 then close this dialog and again right click on meeting and open the Global Settings. The following dialog will appear:

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6. Click on Local Storage Settings by Site:

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7. Make sure that the Adobe Connect server is listed there and it is allowed as depicted in the third column. If it is not allowed, then allow it using the drop-down menu.

Here are some additional references that may be helpful:

http://www.macromedia.com/support/documentation/en/flashplayer/help/help02.html

http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html

http://help.adobe.com/en_US/FlashPlayer/LSM/WS6aa5ec234ff3f285139dc56112e3786b68c-7fff.html

Video pod missing from Pods menu in meeting room

Issue: Video pod missing from pod menu in meeting room.

Description:

Create a new meeting room.
Launch the meeting room and click on Pods.
Under drop down you will see that video pod is missing.

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Reason:

There is a feature id = 9 in PPS_ACCOUNT_FEATURES table in database. Check the table and find whether row with Feature_ID=9 is listed.

Resolution:-

Open the table PPS_ACCOUNT_FEATURES and look for feature_id=9.

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Delete the entire row.

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Restart the connect service and flash media server.
Create a new meeting room and video pod should be listed under Pods menu.

Note: This resolution only applies to On-Premise accounts.

 

 

 

Adobe Connect Offline Recording Option Captures and Records Local Client Screen Activity

Adobe Connect Offline Recording Option Captures & Records Local Screen Assets:

While in the process of creating an offline recording in Connect, the recording will capture extraneous desktop application activity if Windows is in Non-Aero mode

To stop extraneous recording,  turn on the Aero theme: Control Panel\All Control Panel Items\Personalization – choose any Aero theme.

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This workaround will limit the offline recording to the Connect Meeting archive.

Here is the related forum discussion for reference: https://forums.adobe.com/message/6629306#6629306

Hiding attendee pod in meeting

Hiding attendee pod in meeting

Introduction: With Adobe Connect A host can hide the attendee pod as per need of the session

Environment: Hosted

Solution:

With Adobe Connect a lot can be done in a Meeting. The host has rights to do most of possible things. Out of which hiding the ‘Attendee Pod/list’ is one option the host has while the meeting is going on, so that only the user who has permission can check the attendee list like host or presenter or no one.

There are two ways of hiding the Attendee Pod:

  1. Moving the Attendee Pod to the Presenter Only Area.
  2. Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

The first option lets the host and presenter see the Attendee pod while the meeting is going on and helps in managing the attendees in the Presenters only Area, while in the second option the Attendees pod is completely hidden. In order to make any changes the host has to first enable the attendee pod.

Moving the Attendee Pod to the Presenter Only Area.

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Enable Presenter Only Area’ option.
  • Drag and drop the ‘Attendee Pod’ to the Presenter only area.

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Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

  • Launch the Meeting.
  • Click on ‘Pods’.
  • Then uncheck the ‘Attendee List’ option.

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Change meeting room background

Introduction: With Adobe Connect a host can always change the background of a meeting as per the requirement of the session.

Environment: Hosted

Solution:
To change the background of a Meeting, the host has to simply follow these steps:

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Preferences…’.
  • And then in ‘General’ settings page, upload the image.
  • Click done and the image selected becomes the background of the meeting room

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How to use – Adobe Connect captioning -Closed Caption Pod

With the Adobe Connect Closed Caption Pods extension from Adobe ensures that participants who are deaf or hard of hearing may fully participate in online meetings and events.

The extension is available free of charge to Adobe Connect customers.

Meeting organizers hire professional captioning services from providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First. Professional stenographers attend the Adobe Connect meeting or teleconference to listen to the audio and transcribe the information using specialized stenographer’s keyboards. This information is transmitted to a captioning server

The captions are transmitted to the Adobe Connect Meeting and viewed by the end users. Meeting participants have the ability to customize the caption font size and color settings to enhance readability. Participants can even skip back to re-read previous captions and then fast forward to the current captions. Participants may individually choose to display or not to display captions on their individual screen. Participants can optionally save the captions as a transcript and download them at the conclusion of a meeting.

1. Loading the Closed Caption Pod into your meeting

Meeting Hosts or Presenters can upload and share the ClosedCaptionPod.swf file from the Share pod to start the Closed Caption extension. Simply select Share Document

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Next, choose Browse My Computer2

And finally select the AC9_ClosedCaptioning_v.3.3 file to load.

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At any point in time, the Host or Presenter can stop sharing this extension by clicking the “Stop Sharing” button in the toolbar of the Share pod, however if you close the Pod all connections will be closed and any recorded transcripts will be lost.

2. Establishing and managing connections

1. After the Host launches the Closed Captioning Pod, they can simply click on the “+” tab to create the first connection.

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2. On the New Connection tab, the Host can choose to Configure Connection by selecting a caption provider or “Other” in a dropdown menu. The Host selects the provider and the relevant connection form is revealed. Prior to establishing a connection, the tab will be titled “New Connection” and the circular-slashed red “not-connected” icon will be shown on the tab.

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Providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First require subscription which would allow you to further use the pod once you are subscribed and successfully connected to their network.