Posts in Category "General"

How to Enable Users to view the Seminar Calendar

Some Adobe Connect customers have a very large user base that requests daily access to use Seminar Rooms by checking the seminar calendar for availability. Prior to 9.5, users could login and see the Seminar Calendar even if they weren’t Seminar Hosts and then they could request permission to use the Connect Seminar room from a Seminar Hosts or Administrator of the Connect account who would then assign them the necessary resources.

Many customers with a large user base may not want to enable all of their potential Seminar users as Seminar Hosts without any screening or prioritization because they may run the risk of multiple Seminar Hosts competing for resources that may be limited.

Solution: If you turn off all permissions for the Limited Administrator group and enter those potential Connect Seminar users who are not in the Seminar Hosts group into the Limited Administrator, they will be able to see the shared seminar calendar:

la.fw

How to Remove a Course End Date in Connect

This solution is only applicable to only on premise customers; hosted much-tenancy customers are not able to edit the needed file.

tngdate.fw

On the Connect server, go to:

<CONNECT_HOME>/<release>/appserv/apps/course/sco_edit.xsl

Search for:

<xsl:variable name=”disable-date-closed-sel”  select=”boolean(/results/sco/date-end or (/results/params/param[@name=’date-end’] and /results/params/param[@name=’date-end’]!=’unset’) or (/results/nav/@style=’wizard’) )”/>

Remove the section highlighted in bold italic: or (/results/nav/@style=’wizard’)

Restart the Connect Services

The course end date is removed.

tngdate1.fw

On-premise Connect without Webinars Throws an Error when Moving Meetings

On-premise Connect customers running version 9.5 who do not have the Webinar option enabled will see an error when trying to move meetings via the GUI in Connect Central:

Webinar95Bugon-prem.fw

This will be fixed in an upcoming release and in the meantime we have two workaround options:

CSO: Resolved and Restored – DATE (09DEC2015)

From 9:05 to 10:30 AM MST, all Adobe Connect customers hosted on NA1 would have been unable to login or use any Connect related services. This has been repaired and customers are now able to login

Connect 9.5 Edge Server Installation Instructions

Note: The upgrade installer described in this article below is deprecated. For instruction on the latest 9.5 installer, please see the following article: 9.5 Connect Edge Proxy Server Full Installer

Connect 9.5 server installation instructions:

  1. Create a folder <Installation_Directory>/950/edgeserver
  2. Download the Edge 9.5 (based on AMS 5) installer
  3. Run the self-extracting .exe file downloaded in step#2 to <Installation_Directory>/950/edgeserver
  4. Refer the following articles for deployment options:
    1. http://www.connectusers.com/tutorials/2011/06/edge_server_deploy/
    2. http://www.connectusers.com/tutorials/2011/06/edge_server_deploy2/
  5. Run <Installation_Directory>/950/edgeserver/win32/vcredist_x64.exe
  6. Run the following commands as administrator:
    1. cd <Installation_Directory>/950/edgeserver/win32AMSAdmin.exe -install
    2. AMSMaster.exe -install
    3. sc start amsadmin
    4. sc start ams
  7. Confirm that services “Adobe Media Administration Server” and “Adobe Media Server (AMS)” are running
  8. If services need to run using specific user credentials, then be sure to set the credentials in service properties and restart the services

Estimating Bandwidth Consumption in Connect Meetings:

Estimating bandwidth consumption in Connect 9.x Meetings:

The following tables may be used for estimating the amount of bandwidth that will be required for a Connect Meeting based on the features used.

Screen Share:

Screen Share Frame Rate Quality Bandwidth
(kbps)
Low 2 65 500
Medium 4 80 800
Standard 6 90 1200
High 8 100 2000

VoIP:

With reference to VoIP, it is independent of any settings. There is no metric comparable to frame rate or quality or bandwidth with VoIP;  a single metric of micRate is used. Currently we use following values:

Number of VoIP users Without UV With UV
<4 22 kHz 22 kHz
>=4 11 kHz 8 kHz

Note: In a simple test during which a song was played via VoIP for a single user, up bandwidth consumed was 44 kbps when the number of VoIP users was < 4.

Webcam video:

Webcam Video Frame Rate Resolution Quality Bandwidth
(kbps)
Normal Widescreen
Low 4 160×120 214×120 70 200
Medium 4 320×240 427×240 70 300
Standard 8 320×240 427×240 70 300
High 20 640×480 854×480 90 600

Login page doesn’t load post 9.5 upgrade

Issue: After upgrading the existing version of Adobe Connect to 9.5, login page doesn’t load

Environment: Adobe Connect License

Description: When we try to open the login page it just gets refreshed or throws an error below in the screenshot:

Login

In the debug.log file you will see the below error:

[10-28 00:26:41,151] http-80-21 (INFO) [*********************nu6qn:142.150.192.244] GET http://[Domain_URL]/admin?domain=Domain_URL
[10-28 00:26:41,157] http-80-21 (INFO) BaseServlet.keepSessionAlive(), extending session cookie
[10-28 00:26:41,163] http-80-21 (WARN) potential cross-site request forgery (CSRF) attack thwarted (user:test {user-id=878994, cookie=breezbreezkvga2ffczirnu6qn, account-id=7, ip=X.X.X.X}, ip:X.X.X.X, uri:/admin, error:tokenFromCookie is missing, tokenGeneratedFromCookie:null, tokenFromRequest:null)
[10-28 00:26:41,170] http-80-21 (INFO) [*********************nu6qn:142.150.192.244] GET http://[Domain_URL]/
[10-28 00:26:41,178] http-80-21 (INFO) [*********************nu6qn:142.150.192.244] DONE total: 8ms, queries: 2ms, conn: 0ms, xsl: 0
[10-28 00:26:41,184] http-80-21 (INFO) [*********************nu6qn:142.150.192.244] GET http://[Domain_URL]/admin?domain=[Domain_URL]
[10-28 00:26:41,192] http-80-21 (WARN) potential cross-site request forgery (CSRF) attack thwarted (user:test {user-id=878994, cookie=breezbreezkvga2ffczirnu6qn, account-id=7, ip=X.X.X.X}, ip:X.X.X.X, uri:/admin, error:tokenFromCookie is missing, tokenGeneratedFromCookie:null, tokenFromRequest:null)

Solution:

The issue has been identified as a bug in 9.5. The bug number is #4072617. Till the time this bug gets fixed we have a workaround in place.

Replace the web.xml file at C:\Connect\9.5.0\appserv\web\WEB-INF with the one that gets installed with the installer. The file that gets installed with the installer is web.xml.install

Take the backup of web.xml.install file and replace it with the original web.xml file.

Note: If the environment has NTLM/SSO enabled, those settings need to be put again in web.xml file

Patch for Connect Mobile on iOS9

The previously existing workflows for installing Connect Mobile on iOS9 from the browser no longer work. A server-side Connect patch and an updated Connect Mobile application is required:

  • The server-side patch can be applied to any Connect 9 version except 9.5
    • Users on Connect9.5 won’t need the server-side patch
    • There in not currently a patch available for Connect 8.x servers
  • The Connect version, after the server patch is installed will have the following notation:
    • iOS9_Mobile_patch
    • View-able in the version.txt file on the updated Connect server
  • Users with older versions of Mobile application who have not upgraded to iOS9 will not need the patch
  • Adobe Connect hosted account holders need only update the client Mobile application to version 2.4.10 or higher

The Connect Server Patch and Updater page is here and contains the iOS9 patch: http://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html

See the following reference: iOS 9 release date, features and news

Named Vs Concurrent Pricing Model

Problem: What is the difference between a Named and a Concurrent pricing model?

Environment: Hosted/Licensed

In order to understand the difference we present you with two different accounts having Named and Concurrent pricing models.

Named Host Pricing Model

As an example, I would take up the example of my local account. Below is the license information of my account.

We read the following information for a Named Host license.  In Named Host Pricing Model, you need to check two values.

  • Meeting Hosts
  • Concurrent Users Per Meeting

Named Host Pricing Model
Meeting Hosts:   5 / 5      (Consider this value as Mx)

Meeting Peak Concurrent Users:   Unlimited   (Soft Limit: Unlimited)
Concurrent Users Per Meeting:   100   (Soft Limit: 100)  (Consider this value as Mn)

Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
(Balance:0 – Disabled)

Max meetings that can run simultaneously <= Mx

Total number of users who can enter in a meeting <= Mn

In this case Mx=5 and Mn=100

So you can run 5 meetings simultaneously with a cap of 100 users in each of these meetings.

So not more than 100 user can be present in any of these meeting rooms.

See this hierarchy:

Named_Host

Concurrent Attendee Pricing Model

For Concurrent pricing models we only consider ‘Concurrent Users Per Meeting’, since there is no restriction on how many concurrent meetings you can run.

As an example of the license info on my local account below :

Concurrent Attendee Pricing Model
Meeting Hosts:   16 / Unlimited  (Consider this value as Mx)

Meeting Peak Concurrent Users:   100   (Soft Limit: 100)  (Consider this value as Mn) 

Concurrent Users Per Meeting:   Unlimited   (Soft Limit: Unlimited)
Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
(Balance:0 – Disabled)

Mx=Unlimited Hosts(There is no restrictions on number of hosts, hence not limiting the number of meetings you can run)

Mn=No of users who can join a meeting when counted together in all the active meetings.

Here Mn=100 and say we are running 5 meetings so In total 100 users can join.

User in Meeting1+Meeting2+Meeting3….+Meeting5<=100.

See this hierarchy.

Concurrent_new

Please Note : The above license limit values have been used here for demonstration purpose. Individual user accounts would have their own limits as per the license they have purchased.

Please refer our official document for complete information about these licensing models : 

https://helpx.adobe.com/adobe-connect/kb/named-host-license-update-faq.html

Please contact support if you have further queries on the same.