Adobe Connect Support Blog

General

Avoiding and Solving Common On-Premise Connect Server Installation Errors

Help expedite your Connect installation and update efforts by reviewing the steps with me here.

Error Converting PowerPoint upload to Connect

After a fresh installation of a Connect server, you may see a generic error message when uploading a PowerPoint file to Connect.

December 2, 2016 / General

Connect Meeting will not Open in Chrome

Upon updating Chrome, you will see a new option for enabling Flash.

Caracas Time Zone Setting Prevents Creation of New Meeting

The simple workaround is to use any other timezone to create Meeting rooms then switch back to the Caracas timezone as needed.

Why does my Connect Hosted Multitenancy Login Page Allow Accounts

This enhancement limits the possibility of erroneously trying to gain access to the wrong Connect account.

October 31, 2016 / General / Meeting / Seminars

Error Message in IE-11 when Joining a Connect Meeting

Adding the Connect domain to the trusted sites list in IE11 resolves the issue as does switching to a different browser.