Posts in Category "General"

Generating Self signed certificates for Adobe Connect

Posted on August 30, 2012 by Mohit . | Comments (2)

PROBLEM -: I want to generate self signed certificates for our internal testing purpose. I need to apply SSL certificates on my connect server

SOLUTION :-

Please note that Adobe does not supports self signed certificates on production enviroment.

This is for internal testing purpose.

1. Download OpenSSL , You can download it from here openssl

2.Extract it on C:\

3. Windows 7/vista users might have to gain/allow the administrative rights prompt to extract/copy the files on C:\ , Alternate is to copy the openssl.zip file on any other location , unzip it and copy the extracted openssl folder on C:\

4. Make sure that the openssl.exe is located on C:\openssl\bin folder

5. Open command prompt and execute the command

cd C:\openssl\bin

openssl.exe req -x509 -nodes -days 365 -newkey rsa:2048 -keyout meeting-domain.com.key -out meeting-domain.com.crt

Provide the following information while generating the certificate files

Country Name

State/Province Name

Locality Name

Organization Name

Organization Unit Name

Common Name 

EMail Address

 

I have attached a screenshot for reference , Make sure that you provide the exact domain name of your connect server on common name information as highlighted in screenshot as well as in above step

 

When the process is completed , This would generate two files on C:\openssl\bin named as -:

meeting-domain.com.crt      –> Certificate file.

meeting-domain.com.key    –> Key file.

 

These two files (Certificate and key file)  are self signed SSL certificates and can be used to secure either the meeting connection or application server having the domain name my.connect.server.domain.com  as per the screenshot or as per the common name provided by you.

You can follow the SSL KB Doc to configure the SSL certificate/key file on your Adobe connect server

 

Adobe Connect SMTP timeout

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM -: E-mail sending completely stops and fails with the following  lines on debug.log :

[07-24 10:30:36] sche (INFO) Scheduler Sending Email
[07-24 10:30:36] sche (ERROR) Scheduler Aborting email action 56620 because SMTP is not configured.
[07-24 10:30:36] sche (INFO) Scheduler Sending Email
[07-24 10:30:36] sche (ERROR) Scheduler Aborting email action 66955 because SMTP is not configured

As a wokaround to  fix the issues you simply log into the server console , go into the section, and click save again to have emails start working again but after somedays the issue resurfaces

SOLUTION -:

1. Check the custom.ini file has the following parameter -:

SMTP_HOST=your-smtp-server-domain

Replace your-smtp-server-domain with the domain name/IP of your smtp server.

2. Add the following additional lines on custom.ini

SMTP_CONN_TIMEOUT=110000
SMTP_IO_TIMEOUT=110000

3. Restart the connect services to apply the changes

Adobe Connect connection test page fails in step 2 on Google Chrome

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM : – Adobe connect meeting connection test page fails in connection to FMS on Google chrome even though i have removed MS Patch (MS12-006 )which is conflicting with the TLS/SSL handshake

The same test page successfully completes step 2 on firefox web browser

Sample connection test page URL -: https://your-connect-url/common/help/en/support/meeting_test.htm

SOLUTION -: This is applicable when connect server is secured via SSL and chrome browser has Flash Pepper (PPAPI) plug-in

 Disable the default Flash Pepper (PPAPI) plug-in in Chrome 21 as per the screenshots

  

  1. Type chrome://plugins in a browser tab (Figure 1).
  2. Expand Details in the upper-right area of the screen (Figure 1).
  3. Click Disable for the PPAPI Flash plug-in. Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
  4. Refresh the browser tab.

 

Adobe Connect Custom link on “Forgot Your Password” hyperlink.

Posted on August 30, 2012 by Mohit . | Comments (4)

ISSUE -: Need to customize the “Forgot your password” link on connect login page to redirect it to custom link.

SOLUTION -: We have tested out the customization on connect 8.2.0.1

1. you need to update the following files on -:

C:\Breeze\8.2.0.1\appserv\apps\system\login.xsl
C:\Breeze\8.2.0.1\appserv\apps\lang\en.xml

Sample updated files -: custom_url_on_forgot_your_password_link

2. Find the line on en.xml -:

 <m id=”forgot-password”>Forgot your password?</m>

 Replace it with

 <m id=”forgot-password”></m>

3. I have already updated en.xnl file with respect to step 2.

4. Replace login.xsl with the attached file.I have routed the help link to http://google.com on the attached login.xsl file

Search for the line http://google.com on login.xsl file attached on this mail and replace with your custom URL.

5. Restart the connect services to apply the changes.

 

 

Adobe Connect 8 support for IPv6 network

Posted on August 19, 2012 by Sushma | Comments (0)

Problem :

I want to have my Adobe Connect Server work on IPV6 ip address networks as well along with IPV4 ip address networks

Solution:

Adobe Connect does have configuration support  for an IPv6 network. The setting is not turned on by default for the FMS server. Users can simply turn it on at the backend, by a simple configuration, if they would like to setup their Adobe Connect 8 server with an ipv6 network.

Here are the steps to turn on IPv6 support with your Adobe Connect server :

√ Navigate to the {root-install}\breeze\comserv\win32\conf folder on your Adobe Connect server

√ Open the server.xml file in an editor

√ Look for the following line in the file :

      <NetworkingIPv6 enable=”false” />

√ Modify the value to ‘true’ . By default this value is set to to ‘false’

√  Restart your Adobe Connect services

Your Adobe Connect server should be ready to work with your IPv6 network now.

Note : This setting is also applicable to your Adobe Connect version 9 server.

Adobe Connect 8 unusual Firefox script errors

Posted on August 19, 2012 by Sushma | Comments (0)

Problem :

My Adobe Connect site keeps displaying unusual javascript code or errors. Randomly, the images & content does gets partially loaded, but none of the links are usable. I am unable to browse my site or do anything on the server. I have tried all the latest browsers FF 11 & later, Chrome, IE9.

Reason :

If you’ve recently upgraded your Adobe Connect server to version 8 & you’re still continuing to use the legacy method to implement ssl through adaptor.xml, you are very likely to run into this issue, with the latest browser updates.

Solution :

Use Stunnel, the recommended and supported method, to secure your Adobe Connect 8 server. Stunnel comes with a support for the latest Openssl libraries and thus has compatibility, across all latest browser versions.

Adobe Connect has dropped support for the old method, configuring ssl through adaptor.xml. Adobe recommends users to start using Stunnel, which comes bundled with Connect 8 install, a more pertinent way to secure your server; & avoid running into any abnormal issues.

If you would like to know the steps to configure Stunnel, you may simply refer the following knowledge base article : http://helpx.adobe.com/adobe-connect/kb/configure-software-based-ssl-connect.html

Note : Contact Adobe Support if you come across any issues while setting this up.

Meeting does not launch in IE 9

Posted on August 17, 2012 by Rahul Saxena | Comments (1)

Issue:

While try to launch a meeting in IE 9, Add-in does not launch and gives an error: “Could not find language file….”

Solution:

Disable “Do not save encrypted pages to disk” option by following the below steps:

1: On the Tools menu, click Internet Options.
2: On the Advanced tab, scroll to Security, and uncheck “Do not save encrypted pages to disk” check box.

Try to launch the meeting again and it should launch fine.

Screenshare does not work in Chrome

Posted on August 17, 2012 by Rahul Saxena | Comments (4)

Problem:

Google has now disabled the Flash NPAPI plugin by default and have made the PPAPI Flash as the standard. More details on mitigation are available in http://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility.html

Solution:

Adobe Connect engineering team is creating a new Chrome extension to fix this issue. This extension is supposed to be rolled out in September.

Silent installation of Connect add-in

Posted on August 14, 2012 by Jasmeet Bhatia | Comments (0)

Problem:

Silent installation of Connect add-in.

Reason:

If you want the Add-in install wizard to run in background, you can install the Add-in Silently.

Solution:

The command to install add-in silently is: Setup.exe /SP- this disables “This will install… Do you wish to continue?” prompt at the beginning of Setup. Of course, this will have no effect if  the DisableStartupPrompt [Setup] section directive is set to yes.

Very silent would be: /SILENT, /VERYSILENT – this Instructs Setup to be silent or very silent. When Setup is silent,the  wizard and the background window are not displayed but the installation progress window is. When a setup is very silent, this installation  progress window is not displayed. Error messages during installation are displayed and the Startup  prompt if you haven’t disabled it with DisableStartupPrompt or the  ‘/SP-’ command line option explained above.

There was an error converting your file on sharing any PDF/PPT document from content library or from computer

Posted on August 10, 2012 by Aniket | Comments (0)

Problem:

Inside a Connect meeting room user gets error “There was an error converting your file.” on sharing any PDF/PPT document from his library or from his computer

Enviornment:

Adobe Connect Licensed

Confirmation of Problem :

Log lines similar to following would show up in “error.log” located under directory – {root_install}\Breeze\{version_patch}\logs or the “debug.log” located under directory – {root_install}\Breeze\{version_patch}\logs\support

2010-10-26 09:26:06 “Error java.io.IOException: There is not enough space on the disk thrown while attempting to retrieve/write folder 7/14589893-41/fcs-meeting/.” CLUSTER BACKUP_DISK_ERROR C S – “-” – - -
2010-10-26 09:26:12 “Error java.util.zip.ZipException: invalid entry size (expected 17187 but got 16384 bytes) thrown while attempting to retrieve/write folder 7/24178887-1/source/.” CLUSTER ACKUP_DISK_ERROR C S – “-” – - -

Resolution:

Having more space on the Shared storage drive should help resolve it.