Posts in Category "General"

Making the Screen-share Control Panel Invisible to Participants

In Connect version 9.3 and later, you are able to make the screen-share control panel invisible to participants in a meeting.


To make the blue patchwork occlusion that depicts the Screen-share Control Panel disappear, enable transparency in the Windows control panel: Control Panel\All Control Panel Items\Personalization\Window Color and Appearance


As the manner of enabling this will vary with operating systems and their versions, search on the theme of transparency or aero-mode as it relates to the appropriate OS version. If the aero-mode is disabled the new screen sharing dialog is also disabled. To get the new screen sharing dialog (the one with previews of the application and Windows being shared) aero-mode needs to be enabled.

Adobe Connect Burst Packs

What is a Burst Pack?

A Burst Pack is a licensing model option that allows customers to temporarily exceed licensed capacity when attendance rate in a Connect meeting room is higher than usual. This enables extra participants to join (instead of them being blocked) and deduct incremental traffic from prepaid quota, on a per-user per-minute basis.
Burst Packs are available only on hosted accounts. They are not available for licensed on-prem customers.

Why are we offering Bust Packs?

We are offering this for flexibility so that customers can temporarily exceed their current licensed capacity, in the event the attendance rate of their meeting(s) is higher than expected. Instead if blocking access to extra participants, participants can get in and their attendance is charged on a per-user per-minute basis

Burst Pack usage options in Acrobat Connect Pro

Under Administration > Administration Dashboard: graph to view “Burst Pack usage” (Image 1).

  • y-axis represents minutes scale
  • hovering over bar (chart) to show current balance value (in min)

Note: Burst Pack minutes are not calculated immediately as they are used up. It can take up to an hour (or sometimes longer) for used Burst Pack minutes to be reflected in this report.

How to show current remaining Burst Pack minutes

Image 1

Burst Pack Consumption Report

Under Reports > System Usage: option for “Burst Pack” in the drop-down menu (Image 2).

Run BP report

Image 2

When the report is created, it shows differently based on which licensing model your account uses, whether Named Host or Concurrent Users. Image 3 below shows the report for Named Host licensing model. Image 4 further down shows the report generated if your account uses the Concurrent Users licensing model.

BP Report for Named Hosts Model

Image 3


BP Report for Concurrent Users Model

Image 4


Capacity Planning

Adobe Connect can be configured to notify you when your purchased Burst Pack minutes are close to being used up, or when they have been used up entirely.

Under Administration > Account > Notifications: look for “Burst Packs” section to configure capacity alerts for burst packs (Image 5).

BP Notifications Configuration

Image 5


If you select the Display on Login Page option, then when an administrator logs in to the Adobe Connect web site, they will receive a notification similar to what is shown in Image 6.

Sample Display of BP Usage Notification

Image 6


If you select the Send Email option, then your configured administrator email account will receive an email notification similar to what is shown in Image 7.

Sample BP Notification Email

Image 7

Frequently Asked Questions relating to Burst Packs

  • What is a Burst Pack? How does it work?
    Burst Pack is a credit of prepaid meeting minutes. Burst Pack gives you a buffer for meetings the attendance rate of which exceeds your licensed capacity. Instead of preventing extra participants (i.e. participants above your licensed limit) from joining the room, extra participants are admitted into the room. Incremental traffic is deducted from the Burst Pack credit at the end of the meeting. For example, if you have a license limit of 10 users, and 20 users join the room for 30 minutes, then the calculation for minutes used is as follows: (Total attendance minus License Limit) times Minutes, or (20 – 10) * 30 = 300 Burst Pack Minutes Used.
  • How many additional users can join with Burst Pack enabled?
    Burst pack allows you to have attendees in your room up to five times your licensed limit. In other words, if your limit is 10 users, then you can have up to 50 users with Burst Pack enabled. Why this limit? It provides you with a de facto cap on the variable cost for your meeting. If you often run meetings larger than your licensed capacity, you should contact Adobe to increase your current license capacity.
  • How is it possible that my usage exceeds 100% of my quota?
    Because your burst pack quota may be exceeded while you are in a meeting or while your new order is being processed, Adobe allows you to go beyond quota temporarily to ensure service continuity. However failure to renew your burst pack quota and repeated overuse would result in the suspension of this feature.
  • Is the reported balance accurate? How often is it updated?
    The balance is updated after each meeting but it may take up to an hour (or sometimes longer) to be reflected in the graphs or reports.
  • Where can I check my Burst Pack balance?
    Log on Adobe Connect Central as an admin and go to Administration > Administration dashboard
  • What happens if the overage quota for my account is exhausted?
    Once your overage quota has been exhausted, you will no longer be able to exceed your licensed capacity. Extra participants (i.e. participants above your licensed limit) will be denied from joining meeting rooms. You should contact Adobe or your Adobe reseller to order additional overage minutes (Burst Pack).
  • What happens if our overage quota is reached during a meeting session? Will the additional and/or new participants to this session be removed from the meeting?
    Existing participants beyond your quota will not be removed from the room when a meeting session is in progress. However new entrants may be blocked from joining.
  • Do Burst Pack minutes expire?
    No. Burst Pack minutes do not expire.


Connect Administration Tips from Carahsoft

Adobe Connect Administration Training Videos:

How to change the time format on Event Templates ?

Description : If a user wants to change the time format visible on Event ( Info, Registration, Speaker Info etc ) Follow the below steps :

Make sure you are following the same steps for each TAB (Event Info, Event Registration, Speaker Info, Event Login and Registration confirmation ) on the event template. In fact where ever you see the event time zone component is in use (Event template or Email templates). Follow the same steps to change the time format.

First of all understand How the Event time component looks like on Side kick and how does it look like on the event template design page. (Check the screen shot below)



Now the steps are :

Step 1 : Edit any of the event templates and go to its design page.

Step 2:-Double Click on the Event Time Component on the template and choose the Time Format Option, as shown in the picture below.

Step 3: Choose the appropriate  24 hour/ 12 hour time format and hit OK.

Event Time Component-2


Step 4 : Once hit OK, Make sure you  active the template from the side kick as shown in the picture below :

Event Time Component-3

Once you activate you will be prompted with a message “Activating this template would affect all the events that are using this template. Do you want to continue ?” at this point Hit Yes and active it successfully. Make sure you will get a message at the end which states “Page Successfully activated”

At this point which ever event is associated with this template will see the changed time format on the page.

Important: Make sure that you are following the same steps on each TAB because changing the time format at one location on Event time component would not apply for all event time component. If you have used 5 times the Event Time component, than you have to set the changes 5 times on that same page, on each component.

Hope this helps,


How do we enable the “Email-Opt-Out” option on Events ?

Description : There are times when users would like to opt out of event invitation emails. To do so please follow the below method.

You can Edit any of the email templates shown below and add this run time field on any template (Depending on your Scheduled Event) which will ultimately be received by the end users via email.  (Event Administrator rights required here.)

  • Absentee Follow Up
  • Approval Pending Notification
  • Attendee Notification
  • Event Cancelled
  • Event Invitation
  • Event Reminder
  • Event Update
  • Registration Approved
  • Registration Denied
  • Thank You
  1. Go to any of the Email Templates shown above and Choose to edit it.
  2. Double click any text component (or add a new one) to add the {event-invitation-opt-out-url} runtime field (the Event Admin can also add a personalized message to convey its usage) For instance check the screen shot below :

Email Opt out


Click on Insert after clicking on the run-time field and hit OK, then you need to activate the template to apply the changes. In the Event Invitation email, the user will get an option to opt-out from further event invitations. Check the screen shot below



Hope this blog would help some of our users who does not know, how to have the “email-opt-out” option enable/available for their users who are attending their events.


Restricting Upload File Types for Connect On-Premise Deployments

Adobe Connect supports the following file uploads; on-premise deployments are able to restrict any of these as needed:

“…the following formats: *.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip. Please refer to the documentation for valid contents for zip files.”


You can modify the breezeUI.js  javascript to restrict file types. Be sure to backup before editing.


var acceptedTypes = {};
acceptedTypes[‘jpeg’] = ‘jpeg’;
acceptedTypes[‘jpe’] = ‘jpe’;
acceptedTypes[‘ppt’] = ‘ppt’;
acceptedTypes[‘pptx’] = ‘pptx’;

Remove the file type that you want to restrict and then make sure the GUI in Connect Central reflects the change in en.xml:

Backup and edit: 9.x\appserv\apps\lang\en.xml file

<m id=”new-content-help”>
The file should be one of the following formats:
*.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip.
Please refer to the documentation for valid contents for zip files.

Note that this procedure only applies to on-demand content uploaded to the content library in Connect Central, For uploads to the meeting room, go to the Compliance and Control setting in Connect Central: Administration>Compliance and Control> Share Settings.


Adobe Connect 9.4 Update

9_4 image

Adobe Connect 9.4:

Adobe Connect 9.4 for webinars, learning and meetings: Learn more at

Adobe Connect On-Premise customers may download the 9.4 updater from here:

The Connect Meeting Add-in with Chrome is not recognized on the Meeting Test Page

When running the Connect Meeting test link from the troubleshooting option under the help button in any Connect Meeting, there are times when the Connect Meeting Add-in with Chrome is not recognized:





If you place your mouse over the highlighted icon, you will see the oddly stated message: An unsandboxed plug-in was allowed to run running on this page.


Allow the add-in and place its domain into the exception list in Chrome and refresh the browser.


The reason for this behavior is that the Chrome PPAPI and Adobe Connect interaction (even after the Connect PPAPI patch as well as with the non-affected Connect versions later than 9.1.2) is changed nonetheless. See the related blog article: The PPAPI plugin blocks the communication between swfs and other Unsandboxed applications.

The granting of access permissions is domain-based. The setting is called Unsandboxed Plug-in Access; when you launch the Meeting test page it fails to detect the Addin. If you had installed the Addin from that test page then in the process of the installation, Chrome would also prompt for permission and it will save it once you allow it. Any subsequent launch of test page or any page from that domain will always identify the Adobe Connect Addin correctly. If you again open the Meeting test page from some other Adobe Connect domain then it will fail to detect the Addin even if Addin is installed because this new domain may not have Unsandboxed Plug-in Access.

Once a domain is allowed Unsandboxed Plug-in Access, then any page from that domain will detect and launch the Adobe Connect Meeting add-in.

Note: One customer wrote code to automatically install the latest Adobe Connect Meeting add-in in the browser. It worked for all browsers except Chrome. See this tech-note for details:

Resolved: CSO – DATE (5 FEB 2015) – InterCall Telephony Outage Affecting Connect Audio

This is resolved as of 1705 EST 15Feb2015

We are actively working with our partners at InterCall to solve an intermittent telephony outage.

This issue is causing InterCall based audio conferences to fail to start in Adobe Connect Meetings.

The root cause is under investigation by InterCall.

You may check for updates.