Posts in Category "Install"

Adobe Connect server pools/clusters and hardware-based load-balancing devices with SSL acceleration

Posted on September 17, 2013 by | Comments (2)

The most robust means of implementing secure socket layer (SSL) with Adobe Connect servers is through a hardware-based SSL accelerator and similarly, the most robust means of clustering Connect servers is with a hardware-based load-balancing device (HLD). Since all enterprise-class HLDs are also SSL accelerators (any that are not both are either legacy or low-end by definition), this example-based article offers a best-practice configuration of a Connect Server pool or cluster running Connect Meetings, Adobe Presenter on-demand content, Adobe Connect Training, Curriculum and Virtual Classrooms securely behind a high-end, application-aware HLD and SSL acceleration device such as F5 BIG-IP LTM. This article does not exhaust the possible configurations, but offers a general working example.

The full tech-note is published here:  http://www.connectusers.com/tutorials/2011/09/connect_servers_ssl_acceleration/index.php

 

Adobe Connect Edge Server Deployment Options: part 2

Posted on September 14, 2013 by | Comments (0)

This article focuses on Enterprise Proxy Connect Edge deployments and troubleshooting: http://www.connectusers.com/tutorials/2011/06/edge_server_deploy2/index.php

Adobe Connect Edge Server Deployment Options: part 1

Posted on September 14, 2013 by | Comments (0)

This article focuses on reverse proxy Connect Edge deployments: http://www.connectusers.com/tutorials/2011/06/edge_server_deploy/index.php

Mandatory SQL Server 2008 upgrade with Adobe Connect 9.1

Posted on September 13, 2013 by | Comments (0)

Adobe Connect 9.1 comes up bundled with SQL Server 2008 version. With your upgrade to Connect 9.1, your existing SQL server would automatically get upgraded to 2008 version if an earlier version is currently in use.

You may choose to upgrade your SQL server yourself separately which should be done prior to upgrading the Connect server to 9.1.

The 9.1 installer has a system check which validates the current SQL server version present on the server and if an earlier version is detected, following message would be presented to the user :

Minimum SQL Server

 

Points to Consider :

~  You may choose to use the SQL 2008 bundled with the installer and continue with the upgrade. The installer would automatically upgrade the SQL server version with Connect upgrade.

~  However, if your organization has a different procedure for deciding upgrades on SQL server, you may first work on getting that updated and attempt the Connect installation once the SQL update is complete. The installer would Quit on the above window if you do not choose to upgrade the SQL server to version 2008 or if it is not already updated to that version.

~  It is recommended to  review the entire system requirements here, http://www.adobe.com/products/adobeconnect/tech-specs.html ,before you decide to upgrade the Connect environment to ensure a hassle free upgrade.

~  We have also created a small upgrade checklist which talks about most of the new changes in functionality brought in 9.1 and the associated documentation http://helpx.adobe.com/adobe-connect/kb/connect-91-upgrade-checklist.html

 

Planning to upgrade to Adobe Connect 9.1 ?? Checkout the Mandatory System Requirements

Posted on September 13, 2013 by | Comments (0)

If you are planning to upgrade your Adobe Connect server soon, do review the minimum system requirements mandatory for your server before you plan the upgrade.

Connect 9.1 onwards, we have introduced a minimum system requirements check in the installer which would not let you continue the installation if your server doesn’t meet the Minimum Recommended Technical Specifications required for it to be operational. You may review the system requirements for 9.1 here :  http://www.adobe.com/products/adobeconnect/tech-specs.html

It is also recommended to review the Upgrade Checklist here which talks about most of the new changes in functionality brought in 9.1 and the associated documentation : http://helpx.adobe.com/adobe-connect/kb/connect-91-upgrade-checklist.html

During the installation activity, the installer verifies the system hardware and proceeds with the installation only if the machine meet the minimum system requirements. If the minimum recommendations are not followed, you might encounter the following error during your installation and the installer completely quits :

 

Minimum-Requirements

 

Why was minimum requirements check added to the installer ?

¤  The check for minimum system requirement was added in 9.1. This was done to address numerous feedback we received from customers where users were unable to determine what was the cause of failed deployments  if it occurred due to insufficient system requirements.

¤  Having this check ensures in the very beginning of the installation that the installation is not expected to fail due to insufficient requirements which was otherwise only figurable after the installation completed and failed and cause lots of frustration to users.

 

Adobe Connect 9.1 License Upload Error; Unable to create an administrator

Posted on August 28, 2013 by | Comments (3)

Problem Description :

During an Adobe Connect 9.1 install, you might encounter this error while trying to upload the Connect license file from the server configuration console :

 

Events

 

You may also find the Create Administrator link missing from the console.

How to Identify the problem :

Following errors could be found in the {root}\breeze\logs\debug.log file on the server :

console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-super-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  0ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) Response status: no-data/null

Environment :

Adobe Connect 9.1 Licensed

Reason :

You might encounter this issue if you do not have Events functionality present in your license.

We have identified this as a licensing issue and our Engineering group is working on investigating this through bug#3620176.

Solution :  ** Update **

We have released a new installer now and this has been fixed. Please download your copy of the new installer from the licensing website.

 

 

Changing the Help Links to use HTTPS://

Posted on July 12, 2013 by | Comments (0)

For Licensed (On-Prem) Adobe Connect systems, the Help Links will still use HTTP:// instead of HTTPS:// if you have configured SSL for the web application.

To change the protocol for the help pages from http:// to https:// you will need to make a modification to the following file on each server in the Adobe Connect cluster:

\Connect\9.0.0.1\appserv\apps\system\help_redirect.xsl
The section you need to modify is:

<xsl:variable name=”redirectUrl”>

<xsl:choose>

<xsl:when test=”($configurableWebappHelp!=” and /results/params/param[@name='help']=$isWebappHelp)”>

<xsl:value-of select=”$configurableWebappHelp”/>

</xsl:when>

<xsl:when test=”($configurableLoginHelp!=” and /results/params/param[@name='help']=$isLoginHelp)”>

<xsl:value-of select=”$configurableLoginHelp”/>

</xsl:when>

<xsl:when test=”$HELP_HOST!=””>

<xsl:value-of select=”concat(‘http://‘, $HELP_HOST, ‘/’, $localeId, /results/params/param[@name='help'])”/>

</xsl:when>

<xsl:otherwise>

<xsl:value-of select=”concat(‘http://‘, $ADMIN_HOST, ‘/common/help/’, $locale, /results/params/param

[@name='help'])”/>

</xsl:otherwise>

</xsl:choose>

</xsl:variable>

 

Changing the http:// to https:// in both lines.
Save the file.
Then restart the Adobe Connect Service on each server in the cluster after making the change.

Connect 9.0.2 Patch Is Now Available

Posted on January 8, 2013 by | Comments (0)

The 9.0.2 Patch for Licensed deployments is now live and can be downloaded from: http://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html

Releases notes are here: http://helpx.adobe.com/adobe-connect/kb/connect-902-release-notes.html

 

Meeting Fail-Over with Adobe Connect 9

Posted on December 8, 2012 by | Comments (0)

Problem:= In Adobe Connect version 9 Meeting Room failover does not work with clustered environment

Scenario:= Start a meeting and use Help>Shift>About Connect to determine which server the meeting is hosted on and then conduct and orderly shutdown of that server. The meeting room should failover automatically to the corresponding node which is up, but due to a bug in version 9 failover does not work. So we have to remove hosted reference from substitution.xml files to make it work.

Solution:= Remove the following entries from ‘C:\breeze\comserv\linux\conf \Substitution.xml’ and ‘C:\breeze\comserv\win32\conf\ Substitution.xml’.

<KeyValueFile>${ROOT}/../../appserv/conf/hosted.ini</KeyValueFile>

Restart the services of Adobe Connect and Flash Media server and then test the failover. It should work fine.

The bug number for this issue is #3176707

 

Presenter 8 Enterprise Deployment

Posted on October 10, 2012 by | Comments (0)

As more organizations look to deploy Presenter 8 on their networks,  users may discover that as part of the install and setup, Adobe ID credentials are required now to complete the installation.

To work around this, IT administrators will have to create an install package via the AAMEE tool. The IT administrator will have to enter a valid Adobe ID/Password while creating the package and that ID will be used during the enterprise deployment installations.  There will be no Adobe ID login requests at client machines as that is taken care of by AAMEE during package deployment.

The deployment guide on the AAMEE link below says the following:

You can choose options that affect the behavior of the installed applications, such as suppressing the display of the EULA upon launch of the installed programs on end-user systems, and suppressing registration prompts, automatic updating activity and the Adobe Product Improvement program for the installed products.

The deployment guide and FAQs are pretty exhaustive and should answer and address most of the questions users and admins should have.

Site: http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Guide: CLICK HERE (PDF)

Also, AAMEE is the only supported tool for silent installation for enterprises.

Should users or admins have problems with this tool not deploying as desired, please share the steps, package details and logs (OOBElib.log and PDApp.log file of client machine) with the Adobe Support Team.