Posts in Category "Meeting"

Make Certain that Content is Replicated Across All Servers in a Connect Cluster

Occasionally a specific piece of content may be intermittently available in a cluster. It could be Presenter or Captivate published on-demand content or even content withing a Meeting room. Sometimes in these cases, the content published on one server is not replicated to all servers in the cluster. There are a few quick things to check:

First: Note that with Adobe Connect 9, the installer includes a cluster option. If you begin with a single server installation and expand later to a clustered environment by adding a server or servers, you will need to manually make the following change in the /appserv/conf/server.xml file in order to enable communication over port 8507 among clustered servers. It is prudent to double check this in the server.xml file after installing even if the cluster option was selected during installation:

<Executor name=”clusterThreadPool”
namePrefix=”cluster-8507-” maxThreads=”150″
minSpareThreads=”5″/>

<!– Define a non-SSL HTTP/1.1 Connector on port 8507 –>
<!– Used for HTTP access for intra-Cluster communications. –>
<!– Equivalent to JRun CLUSTER_PORT –>
<!– Uncomment for clustered deployments
<Connector port=”8507″ protocol=”HTTP/1.1″
executor=”clusterThreadPool”
enableLookups=”false”
acceptCount=”100″
connectionTimeout=”20000″
URIEncoding=”utf-8″/>

Second: Test the 8507 port communications on each server: From a command prompt on each server, type netstat –an|find “8507” and check to be sure that 8507 is active and listening on each. A software-based firewall on the server will break this every time.

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Note: If problems are noticed in the Meeting rooms, check port 8506 as well; it is used for Meeting communication among the servers.

Third: Examine the Connect logs: Look first in the debug.log under the logs\support directory and search on the string: cluster-  If replication is taking place, you will see this repeating entry logging the replication activity. Absence of this string will indicate that replication is not working. Check for any error messages in these replication entries. Search also for the word lucene. If you see a preponderance of lucene lock errors, contact Adobe Enterprise Support: entrsupp@adobe.com and provide a log snippet to expedite diagnosis.

Fourth: Check the size of the content directories \content\7\ on each server; compare them to see is there if a significant size delta.

Note: Sometimes antivirus software can impede replication in manner that is not at all uniform across servers.

Fifth: Check the updater page. Make sure you are on the latest patches servers-side. http://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html Keep in mind that 9.2 is a full installer and not a patch. For full installers, use LWShttps://licensing.adobe.com

These steps will solve most replication problems that you encounter. If problems persist, contact our  Enterprise Support Team.

Avoiding Inaccurate Completion Reports when a Meeting is Part of a Curriculum

When a meeting is part of an Adobe Connect Curriculum, a trainee can click on the Meeting and complete the Meeting task prescribed in the Curriculum prior to the Meeting taking place.

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One way to help manage this is to choose the Meeting options to block Meeting access illustrated in the screen captures below:

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The Meeting access options may be inconvenient to use, so here is another option to add a Meeting to a curriculum, while at the same time restricting the ability for a trainee to complete the Meeting task prior to the Meeting taking place:

Step one: The first step is to set a date and time under the Meeting properties. Make sure the date and time correspond to when the Curriculum task takes place. Note that this date and time has no effect on when the Meeting can be used. It is strictly an administrative tool to help with Meeting invitations and has no effect on when the meeting can be opened, Meeting persistence, etc. In this example I have set the meeting to October 22, 2014 at 12:45 for 1 hour:

meeting-date-time.fw

meeting-date-time-1.fw

 Step two: Download and unzip the Meeting Curriculum Wrapper: https://platinum.adobeconnect.com/lmfc/default/launchMeetingInCurriculum.zip

Note that it is zipped twice to facilitate download:

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Step three: Identify the Meeting sco ID from the Meeting that you wish to add to the Curriculum and copy it to the clipboard:

The Meeting SCO is in the Meeting URL:

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Note: You can also see the Meeting sco ID by pasting ?mode-xml at the end of the Meeting URL and reading it from the output:

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Step four:  Edit the index.htm in the unzipped LaunchMeetingInCurriculum folder by pasting in the Meeting sco ID from the Meeting that you wish to add to the Curriculum. Use your favorite text editor such as notepad or textpad. Where the index.htm reads,  Enter the SCO of the Meeting, Virtual Classroom or Seminar var meetingScoID_str = ‘1660065186’; change the default Meeting sco ID, 1660065186, to the Meeting sco ID of the Meeting that you wish to add to the curriculum, in the case of my example here, the Meeting sco ID is: 502114549. Be sure to save the changes:

index-sco.fw

Step five: Zip all the edited contents of the LaunchMeetingInCurriculum folder and rename it to represent the Meeting that you wish to add to the Curriculum. This will help you identify it and differentiate it from other Meetings with which you use this wrapper:

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Step six: Upload the edited zip file to the Adobe Connect Content Library:

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Step seven: Import the wrapper from the Content Library into the Curriculum:

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Note: Import options; the wrapper is Content and points to the Meeting:

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Step eight: Test the Curriculum item; unless the time and date coordinate with the actual Meeting schedule, the pop up will deter the trainee from gaining premature access to the Meeting and skewing the Curriculum completion report:

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 Conclusion: With proper management and administration, an Adobe Connect Curriculum accurately measure the progress and completion of trainees. There are two ways to prevent a trainee from completing a Meeting curriculum task prior to the meeting taking place, the first is to block access to the Meeting and the second is to use the Meeting Curriculum wrapper.

Deleting base templates will lead to meetings corruption

Some users may get into this trouble after deleting the base meeting templates from Adobe connect.

Problem:

User deleted the default meeting template and now when he launches any meeting (that was created from the base template) he gets the message “The template you are looking at is the one we use if the default template feature is not working.”

Environment : Connect Hosted/Licensed

Method via which issue can be re-produced :

1.     Create a meeting template using Default Meeting Template
2.     Launch the template created in step 1 and Move it to the Shared Templates location.
3.     Create two meetings (M1 and M2) using custom template created in step 1.
4.     Launch the Meeting M1 and End Meeting. Do not run M2.
5.     Delete the custom template.
6.     If you launch Meeting M1 it will launch successfully.  However, Meeting M2 will show the grey screen with error.
MeetingGreyScreen1

Result:
Meeting room does opens with a grey screen and message appears as “The template you are looking at is the one we use if the default template feature is not working”.

Solution :

Please avoid deleting the base templates.  In order to recover the templates please contact Adobe support team.  We can recover the templates on case by case basis.

Users are Unable to join /enter Meeting Room

Environment: Hosted

Reason:

1. Forgot password/password does not work

2. Don’t have a user ID and password to get into a meeting

Solution:

1. Try using the Forgot your password link to set a new password. If this Doesn’t work contact your account administrator to verify access for the account.

a

 

2.If you don’t have an user ID and password to get into a meeting contact your Connect Administrator to request the same.

Guest logins are also an option for meetings, but must be approved by the Meetings Host. With private meetings, the Meeting Host must approve guest login requests.

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Creating an open access meeting where Participant don’t require approval to join.

Environment: Hosted

Issue: In large meeting/seminar rooms if the meeting is created using the access type “Only registered users and accepted guests may enter the room” then the host approves each guest’s entry request to allow them in the meeting.

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Solution: To avoid this situation always select the access type “Anyone who has the URL for the meeting can enter the room

  •        Go to Meeting > New Meeting

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  • Enter the required Meeting Information and  select access type as  “Anyone who has the URL  for the meeting can enter the room”

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  • In case you need further assistance contact Adobe Connect Support for help.

Note: If you choose the access level to ‘Anyone who has the url can enter the meeting’, you might experience a security risk as well, as any unintended user who gets the url can also try to join the meeting and create disruptions, which would be problematic to the rest of the attendees. 

Record Meeting option is disabled in Meeting Room

z

Reason: Only Adobe Connect Administrator has the rights to disable/enable the Record Meeting Option in Meeting Room depending on the requirement/needs.

Environment: Hosted

Solution:  To enable Record Meeting option in Meeting

  • Go to Administration > Compliance and Control > Recordings and Notice

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  • Now uncheck the option Lock recording settings for all meeting

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Note: If you are not able to access Administration tab contact your Adobe Connect Account Administrator.

Administrator joins/enters meeting room as a participant

Reason: In Named Host pricing model user should be a part of Meeting Host group in order to enter the Meeting room as a Host. You will not be able to enter the Meeting room as a Host if you are member of only the Administration Group.

Solution: 1. Check your Group Membership

  • Go to My Profile > Group Membership

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If you don’t see Meeting Host listed there then follow below mentioned steps.

2. In order to be the part of the Meeting Host group Go to Administration > Users and Groups

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  • Select Meeting Hosts Group and then click on Information

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  • Click on View Group Members

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  • Select your Name and click on Add to add yourself to the Meeting Host Group

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  • Once you are the part of the Meeting Host group , your name will appear under Current Group Members

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Note: If you are still getting the same issue contact Adobe support for help.

In Connect Meeting, Clicking “Don’t show this dialog again” has no Effect on the Tips Dialog

Issue: Upon startup, Tips for using Adobe Connect for Hosts is displayed. After clicking on “Don’t show this dialog again” and dismissing the dialog, the next time Connect is launched the dialog is again displayed.

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This is caused by a problem storing the changes locally available to flash applications on client machines. Here are workaround steps:

  1. Open the connect meeting in the IE/Firefox. You can append launcher=false to the meeting URL to open it in browser: <url>/?launcher=false
  2. Right click on the meeting and select Settings; the  flash dialog GUI will appear:

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3. Click on the folder icon:

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4. Check that the variable for storage is allowed and is greater than 0 and also check to see if the Currently used variable is equal to the allowed value.

5. If the Currently used variable is showing 0 then close this dialog and again right click on meeting and open the Global Settings. The following dialog will appear:

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6. Click on Local Storage Settings by Site:

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7. Make sure that the Adobe Connect server is listed there and it is allowed as depicted in the third column. If it is not allowed, then allow it using the drop-down menu.

Adobe Connect Offline Recording Option Captures and Records Local Client Screen Activity

Adobe Connect Offline Recording Option Captures & Records Local Screen Assets:

While in the process of creating an offline recording in Connect, the recording will capture extraneous desktop application activity if Windows is in Non-Aero mode

To stop extraneous recording,  turn on the Aero theme: Control Panel\All Control Panel Items\Personalization – choose any Aero theme.

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This workaround will limit the offline recording to the Connect Meeting archive.

Here is the related forum discussion for reference: https://forums.adobe.com/message/6629306#6629306

How to use – Adobe Connect captioning -Closed Caption Pod

With the Adobe Connect Closed Caption Pods extension from Adobe ensures that participants who are deaf or hard of hearing may fully participate in online meetings and events.

The extension is available free of charge to Adobe Connect customers.

Meeting organizers hire professional captioning services from providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First. Professional stenographers attend the Adobe Connect meeting or teleconference to listen to the audio and transcribe the information using specialized stenographer’s keyboards. This information is transmitted to a captioning server

The captions are transmitted to the Adobe Connect Meeting and viewed by the end users. Meeting participants have the ability to customize the caption font size and color settings to enhance readability. Participants can even skip back to re-read previous captions and then fast forward to the current captions. Participants may individually choose to display or not to display captions on their individual screen. Participants can optionally save the captions as a transcript and download them at the conclusion of a meeting.

1. Loading the Closed Caption Pod into your meeting

Meeting Hosts or Presenters can upload and share the ClosedCaptionPod.swf file from the Share pod to start the Closed Caption extension. Simply select Share Document

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Next, choose Browse My Computer2

And finally select the AC9_ClosedCaptioning_v.3.3 file to load.

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At any point in time, the Host or Presenter can stop sharing this extension by clicking the “Stop Sharing” button in the toolbar of the Share pod, however if you close the Pod all connections will be closed and any recorded transcripts will be lost.

2. Establishing and managing connections

1. After the Host launches the Closed Captioning Pod, they can simply click on the “+” tab to create the first connection.

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2. On the New Connection tab, the Host can choose to Configure Connection by selecting a caption provider or “Other” in a dropdown menu. The Host selects the provider and the relevant connection form is revealed. Prior to establishing a connection, the tab will be titled “New Connection” and the circular-slashed red “not-connected” icon will be shown on the tab.

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Providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First require subscription which would allow you to further use the pod once you are subscribed and successfully connected to their network.