Posts in Category "Meeting"

Adobe Connect Supported Video Input Resolution Options

An interesting question came up that other may have: What are the supported video input resolutions for Connect? I am testing a Matrox MXO2 Mini that allows me to send a variety of different resolutions through a USB shim that can be used in Connect. I have tried a number of resolutions that will either not show a full frame of video or no video at all. Can I get a list of the supported video input resolutions?

Answer:

For 4:3

160×120
320×240
640×480

For 16:9

214×120
427×240
854×480

VoIP Bandwidth and Microphones

When using the Nellymoser codec, one microphone might produce more bandwidth over against another. Nellymoser accepts five different microphone rates values: 5, 8, 11, 22 and 44. Each of these rate values consumes bandwidth of roughly double its value. For example the 8kHz setting consumes roughly 16kbps and 11kHz setting consumes roughly 22 kbps. The default rate value is 8kHz. This may vary depending on the sound capture device in use.

The Flash Player microphone reference documentation reads:

“The default value is 8 kHz if your sound capture device supports this value. Otherwise, the default value is the next available capture level above 8 kHz that your sound capture device supports, usually 11 kHz.”

It is possible for two different microphones to consume different amounts of bandwidth.

In case of the Speex codec, it has a fixed sampling rate of 16kHz. Speex allows control of the quality by offering us 11 different encoding quality options. See the following reference table :

 

Speex NellyMoser
Quality (EncodeQuality)Mic rate is fixed at 16 Bandwidth(kbps) Quality (Mic Rate) Bandwidth (kbps)
0 3.95 5 11.025
1 5.75 8 16
2 7.75 11 22.05
3 9.80 22 44.1
4 12.8 44 88.2
5 16.8
6 20.6
7 23.8
8 27.8
9 34.2
10 42.2

 

Adobe Connect supports three Speex settings:

  • Fast : Encode Quality 4
  • Good : Encode Quality 6
  • Best : Encode Quality 8

Increasing the encoding quality will increase the quality of the stream but will also require greater bandwidth. The Speex codec is optimized for voice and also includes voice activity detection that allows it to reduce bandwidth

PDF document does not upload into Adobe Connect

Problem: Adobe Connect could not process this document for viewing. (Either the full document does not upload or some pages of within a document do not upload)

NA5

 

Environment:

Adobe Connect Hosted/Licensed

Resolution:-

Use the “Sanitize Document” Feature to get rid of all the following types mentioned in the image attached below. Depending on the version of Acrobat you are running, you may need to install a trial version of Adobe Acrobat Pro to use this feature.

 

image001

Make Certain that Content is Replicated Across All Servers in a Connect Cluster

Occasionally a specific piece of content may be intermittently available in a cluster. It could be Presenter or Captivate published on-demand content or even content within a Meeting room. Sometimes in these cases, the content published on one server is not replicated to all servers in the cluster. There are a few quick things to check:

First: Note that with Adobe Connect 9, the installer includes a cluster option. If you begin with a single server installation and expand later to a clustered environment by adding a server or servers, you will need to manually make the following change in the /appserv/conf/server.xml file in order to enable communication over port 8507 among clustered servers. It is prudent to double check this in the server.xml file after installing even if the cluster option was selected during installation:

<Executor name=”clusterThreadPool”
namePrefix=”cluster-8507-” maxThreads=”150″
minSpareThreads=”5″/>

<!– Define a non-SSL HTTP/1.1 Connector on port 8507 –>
<!– Used for HTTP access for intra-Cluster communications. –>
<!– Equivalent to JRun CLUSTER_PORT –>
<!– Uncomment for clustered deployments
<Connector port=”8507″ protocol=”HTTP/1.1″
executor=”clusterThreadPool”
enableLookups=”false”
acceptCount=”100″
connectionTimeout=”20000″
URIEncoding=”utf-8″/>

Second: Test the 8507 port communications on each server: From a command prompt on each server, type netstat –an|find “8507” and check to be sure that 8507 is active and listening on each.

netstat -an|find “8507”

netstat.fw

Use telnet to test connectivity on  8507 between Connect servers. Use telnet to check both IP and machine-name as well.

telnet server-machine-name 8507

telnet 8507.fw

Note: The machine name appears to the left of the FQDN under the Connect Servers Setting on port 8510 locally on any server in the cluster; here I have artificially designated them as server1 and server2.

serversettings

Be sure to check telnet connectivity from and to every server in the cluster:

telnet 8507.fw

If the IP works with telnet and the machine-name does not work, it may be necessary to add entries in DNS or add hosts files to each server:

etc-host.fw

Check the software-based firewall on the server to see if it is potentially blocking replication traffic:

netsh firewall show config

firewallsftwr.fw

win-firewall-svc.fw

Note: Connect does not support dual stack ipv6 and ipv4 on the same server.

Note: If problems are noticed in the Meeting rooms, check port 8506; it is used for Meeting communication among the servers.

Third: Examine the Connect logs: Look first in the debug.log under the \logs\support directory and search on the string: cluster-  If replication is taking place, you will see this repeating cluster- entry logging the replication activity. Absence of these log entries will indicate that replication is not working:

[10-1 12:00:00,009] cluster-8507-630 (INFO) CLUSTER Sent file: \7\xxx-xxxx\fcs-meeting\public\all\224_XXX_4.fso 9978 bytes 12 ms 6371 kbps to: server1

cluster-debug.fw

Check for any error messages in these replication log entries. Search also for the word lucene. If you see a preponderance of lucene lock errors, contact Adobe Enterprise Support: entrsupp@adobe.com and provide a log snippet to expedite diagnosis.

Also check the error.log files for the entry  CLUSTER_CON_BROKEN

2014-10-02 15:28:48 “Server server1 unable to reach server2 on port 8507 to perform cluster operations.” CLUSTER  CLUSTER_CON_BROKEN

Fourth: Check the timing of active anti-virus scanning of the content directories \content\7\ on each server; compare the directory sizes on each server to see is there if a significant size delta. Antivirus software can impede replication in manner that is not uniform across servers; active scanning of the content directory during replication may lock the content files. Active scanning after hours or during a window when publishing is unlikely is prudent.

Fifth: Check the updater page. Make sure you are on the latest patches servers-side. http://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html Keep in mind that 9.2 is a full installer and not a patch. For full installers, use LWShttps://licensing.adobe.com

These steps will solve most replication problems that you encounter. If problems persist, contact our  Enterprise Support Team.

Avoiding Inaccurate Completion Reports when a Meeting is Part of a Curriculum

When a meeting is part of an Adobe Connect Curriculum, a trainee can click on the Meeting and complete the Meeting task prescribed in the Curriculum prior to the Meeting taking place.

curr-mtg.fw

 

One way to help manage this is to choose the Meeting options to block Meeting access illustrated in the screen captures below:

block-mtg.fw

 

block-in-mtg-menu.fw

block-in-mtg.fw

The Meeting access options may be inconvenient to use, so here is another option to add a Meeting to a curriculum, while at the same time restricting the ability for a trainee to complete the Meeting task prior to the Meeting taking place:

Step one: The first step is to set a date and time under the Meeting properties. Make sure the date and time correspond to when the Curriculum task takes place. Note that this date and time has no effect on when the Meeting can be used. It is strictly an administrative tool to help with Meeting invitations and has no effect on when the meeting can be opened, Meeting persistence, etc. In this example I have set the meeting to October 22, 2014 at 12:45 for 1 hour:

meeting-date-time.fw

meeting-date-time-1.fw

 Step two: Download and unzip the Meeting Curriculum Wrapper: https://platinum.adobeconnect.com/lmfc/default/launchMeetingInCurriculum.zip

Note that it is zipped twice to facilitate download:

cur-unzipped.fw

Step three: Identify the Meeting sco ID from the Meeting that you wish to add to the Curriculum and copy it to the clipboard:

The Meeting SCO is in the Meeting URL:

meeting-sco.fw

Note: You can also see the Meeting sco ID by pasting ?mode-xml at the end of the Meeting URL and reading it from the output:

meeting-sco1.fw

Step four:  Edit the index.htm in the unzipped LaunchMeetingInCurriculum folder by pasting in the Meeting sco ID from the Meeting that you wish to add to the Curriculum. Use your favorite text editor such as notepad or textpad. Where the index.htm reads,  Enter the SCO of the Meeting, Virtual Classroom or Seminar var meetingScoID_str = ‘1660065186’; change the default Meeting sco ID, 1660065186, to the Meeting sco ID of the Meeting that you wish to add to the curriculum, in the case of my example here, the Meeting sco ID is: 502114549. Be sure to save the changes:

index-sco.fw

Step five: Zip all the edited contents of the LaunchMeetingInCurriculum folder and rename it to represent the Meeting that you wish to add to the Curriculum. This will help you identify it and differentiate it from other Meetings with which you use this wrapper:

zip-contents.fw

zip-contents1.fw

Step six: Upload the edited zip file to the Adobe Connect Content Library:

upload.fw

upload1.fw

upload2.fw

Step seven: Import the wrapper from the Content Library into the Curriculum:

curr.fw

Note: Import options; the wrapper is Content and points to the Meeting:

curr1.fw

curr2.fw

curr3.fw

curr4.fw

Step eight: Test the Curriculum item; unless the time and date coordinate with the actual Meeting schedule, the pop up will deter the trainee from gaining premature access to the Meeting and skewing the Curriculum completion report:

curr5.fw

 Conclusion: With proper management and administration, an Adobe Connect Curriculum accurately measure the progress and completion of trainees. There are two ways to prevent a trainee from completing a Meeting curriculum task prior to the meeting taking place, the first is to block access to the Meeting and the second is to use the Meeting Curriculum wrapper.

Deleting base templates will lead to Meeting corruption

Some users may get into this trouble after deleting the base or default Meeting templates from Adobe connect.

Problem:

After deleting the default Meeting template any meeting that was created from the default/base template launches with the error message, “The template you are looking at is the one we use if the default template feature is not working.”

Environment : Connect Hosted/Licensed

Method via which issue can be re-produced :

1.     Create a meeting template using Default Meeting Template
2.     Launch the template created in step 1 and move it to the Shared Templates location.
3.     Create two meetings (M1 and M2) using the custom template created in step 1.
4.     Launch the Meeting M1 and End Meeting. Do not run M2.
5.     Delete the custom template.
6.     If you launch Meeting M1 it will launch successfully.  However, Meeting M2 will show the grey screen with error.
MeetingGreyScreen1

Result:
Meeting room opens with a grey screen and the error message appears, “The template you are looking at is the one we use if the default template feature is not working”.

Solution :

Avoid deleting the default/base templates.  In order to recover the templates please contact Adobe support team.  We can recover the templates on case by case basis.

Users are Unable to join /enter Meeting Room

Environment: Hosted

Reason:

1. Forgot password/password does not work

2. Don’t have a user ID and password to get into a meeting

Solution:

1. Try using the Forgot your password link to set a new password. If this Doesn’t work contact your account administrator to verify access for the account.

a

 

2.If you don’t have an user ID and password to get into a meeting contact your Connect Administrator to request the same.

Guest logins are also an option for meetings, but must be approved by the Meetings Host. With private meetings, the Meeting Host must approve guest login requests.

2

 

 

 

 

Creating an open access meeting where Participant don’t require approval to join.

Environment: Hosted

Issue: In large meeting/seminar rooms if the meeting is created using the access type “Only registered users and accepted guests may enter the room” then the host approves each guest’s entry request to allow them in the meeting.

b

Solution: To avoid this situation always select the access type “Anyone who has the URL for the meeting can enter the room

  •        Go to Meeting > New Meeting

b

  • Enter the required Meeting Information and  select access type as  “Anyone who has the URL  for the meeting can enter the room”

c

  • In case you need further assistance contact Adobe Connect Support for help.

Note: If you choose the access level to ‘Anyone who has the url can enter the meeting’, you might experience a security risk as well, as any unintended user who gets the url can also try to join the meeting and create disruptions, which would be problematic to the rest of the attendees. 

Record Meeting option is disabled in Meeting Room

z

Reason: Only Adobe Connect Administrator has the rights to disable/enable the Record Meeting Option in Meeting Room depending on the requirement/needs.

Environment: Hosted

Solution:  To enable Record Meeting option in Meeting

  • Go to Administration > Compliance and Control > Recordings and Notice

x

  • Now uncheck the option Lock recording settings for all meeting

v

Note: If you are not able to access Administration tab contact your Adobe Connect Account Administrator.

Administrator joins/enters meeting room as a participant

Reason: In Named Host pricing model user should be a part of Meeting Host group in order to enter the Meeting room as a Host. You will not be able to enter the Meeting room as a Host if you are member of only the Administration Group.

Solution: 1. Check your Group Membership

  • Go to My Profile > Group Membership

b

 

If you don’t see Meeting Host listed there then follow below mentioned steps.

2. In order to be the part of the Meeting Host group Go to Administration > Users and Groups

2

  • Select Meeting Hosts Group and then click on Information

3

  • Click on View Group Members

4

  • Select your Name and click on Add to add yourself to the Meeting Host Group

5

  • Once you are the part of the Meeting Host group , your name will appear under Current Group Members

6

Note: If you are still getting the same issue contact Adobe support for help.