Posts in Category "Meeting"

“fp10SWFMsg” while sharing Captivate 6 and 5.5 content in a meeting room

Posted on May 1, 2013 by Swetank Sharma | Comments (1)

Problem:
When publishing contents using Captivate 6 and Captivate 5.5 we get a message in the meeting room “fp10SWFMsg”

fp10

Method:

  • Create a Captivate 6 or Captivate 5.5 content using FP10 which default for both captivate 6 and 5.5
  • Publish the content to Connect.
  • Share content into the share pod and you will get the above message.
  • If you click on No, the content will disappear.
  • But if you click on yes the Content will show up normally.

Reason:
We have identified this as a bug (BUG# 3548259), and is under investigation with our Connect Engineering Team. This Bug has been reported with Adobe Connect version 9.0.4. On the previous versions it works fine. More updates to follow.
Workaround:
Workaround is to publish the Content with Flash Player 9 and then it will not give this massage.

  •   Launch you captivate project.
  • Click on File and then click on Publish and you will get the below screen.

cap

  • From the Output options select the Flash Player Version as “Flash Player 9”.
  • And now Publish your Content and check by uploading it into Meeting room.

 

Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Posted on April 3, 2013 by Sushma | Comments (2)

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround:

  1. Use Adobe Connect addin to attend live meetings : http://www.adobe.com/support/connect/downloads-updates.html#meeting-add-ins
  2. Use an older version of Flash player to attend meetings/watch recordings. FP 11.5 works fine.

You may follow these steps to downgrade your flash player  :

 

Latest Adobe Connect 9 Meeting Add-ins

Posted on March 27, 2013 by Jim Johnson | Comments (0)

We have just published a new knowledge base article  regarding the latest Adobe Connect 9 Meeting Add-ins for Windows and Mac.

Please view the article here:

http://helpx.adobe.com/adobe-connect/kb/latest-connect-9-meeting-add-ins.html

Google Chrome browser’s incompatibility with the Adobe Connect Add-in (Windows and Mac)

Posted on March 15, 2013 by Jim Johnson | Comments (0)

We have published a technote regarding the Google Chrome browser’s incompatibility with the Adobe Connect Add-in (Windows and Mac).

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility-version.html

Adobe Connect 9.0.3 Mac Addin

Posted on March 15, 2013 by Jim Johnson | Comments (0)

We have published a technote regarding the Adobe Connect 9.0.3 Mac Meeting Add-in.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-903-mac-addin.html

Adobe Connect 9 Windows Add-in support for the Chrome browser.

Posted on March 15, 2013 by Jim Johnson | Comments (0)

We have just published a technote regarding Adobe Connect 9 Windows Add-in support for the Chrome browser.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-9-add-in-windows-chrome.html

Adobe Connect 9 – Flash Player Issues with Osprey Capture Card 260e

Posted on February 1, 2013 by Sushma | Comments (4)

Problem :

We have identified an issue with Osprey Capture Cards version 260e being unable to publish video stream in a video pod in an Adobe Connect meeting.

Users might encounter blank stream being published when using this card with the latest flash plugin FP11.5 or if  having this used with High Video Resolution(640*480) from the Adobe Connect add-in.

Environment :

Adobe Connect 9 Hosted/Licensed Video Pod

Reason :

This has been identified as a bug by our Flash team and we are working with Microsoft to get a resolution for this.

 

Solution :    ** We have released a solution to fix this problem now  **

  • Please go ahead and uninstall the current version of the Connect addin from your computer.
  • Download and install the latest version from here which contains a fix for the issue :  

http://www.adobe.com/support/connect/downloads-updates.html#meeting-add-ins

 

Adobe Connect 8 Linux Add-in not detected by Adobe Flash Player 11.2

Posted on January 8, 2013 by Jim Johnson | Comments (0)

We have just published a technote regarding an issue with the Adobe Connect 8 Linux Add-in and Flash Player 11.2.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-8-linux-add-in-detected.html

Adobe Connect 9.0.2 Add-in

Posted on December 17, 2012 by Jim Johnson | Comments (0)

We have just released a technote regarding the upcoming 9.0.2 Adobe Connect Meeting add-in.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-902-add-in.html

Connect multiple cameras in Connect meeting room

Posted on August 31, 2012 by Jasmeet Bhatia | Comments (2)

Problem:

We can easily connect multiple cameras in a connect meeting room, as long as you have multiple browsers and enough ports on the PC/Mac.

Solution:

To connect multiple cameras:

  • Launch Adobe Connect Add-in as a host and connect the room to your first camera or the default camera you usually use.
  • Launch another Web browser like Google Chrome or Firefox. In the browser address field enter your room link but append ?launcher=false after the Meeting room URL.
  • Login to the room and right mouse click anywhere on share pod and select the camera you want to be connected in this browser.
  • Launch the Camera Pod and you should see the video coming from the other camera.

You can do this again but using Firefox the third time.  As long as you have multiple browsers and enough ports on the PC/Mac and multiple cameras, you should be ready to go!