Posts in Category "Meeting"

Cannot use keyword while creating meeting (custom URLs)

When you add a new content, a new meeting, a new course or a new curriculum, a new seminar, or a new event, it is preferred to create a custom URL for the content.

This URL is unique across the entire Acrobat Connect Pro account and helps to identify the content quickly.

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A. Uneditable portion of URL     B. Customizable portion of URL

Custom URL rules:

  • You cannot edit a custom URL after you create it.
  • You cannot use digits (0 – 9) at the beginning of a custom URL.
  • Custom URLs cannot contain any punctuation, spaces, or control codes.
  • If you enter any uppercase letters, they are automatically converted to lowercase letters to conform to URL case sensitivity conventions.
  • You cannot use name for any Adobe product (like cs, cs2, cs6, photoshop, etc…)
  • Do not use any of the following reserved keywords in your custom URL:
account content idle report
acrobat course info sco
adobe cs input search
admin cs2 livecycle seminar
administrator curriculum macromedia send
api data meeting service
app default metadata servlet
archives download monitor soap
breeze event open source
builder fcs output src
close flash photoshop stream
com gateway presenter systems
common go producer training
connect home public user
console hosted publish xml
cs3 cs4 cs5

cs6

NOTE: As new versions of Adobe products will be upgraded, keywords will be assigned automatically to the list. For example: cs5, cs6, etc…

 

How to Host Adobe Connect Meetings?

  • Directly connect to the fastest internet connection available.
  • Shut down any VPN’s and directly connect to the internet. VPN’s slow down your internet connection and thus slow down Adobe Connect.
  • Shut down any e-mail, instant messaging, and any programs NOT being used for the presentation. You do not want participants to see these if you are doing a screen share.
  • Do not screen share Power Point or videos. Always upload content directly into Adobe Connect.
  • Properly prepare presenters and content for the live meeting by requiring a rehearsal with final content.
  • Use the feature of “Block Incoming Participants” while you are creating the room content. This will ensure that only hosts and presenters can access the content until the day of the live meeting. Remove the block 15 minutes prior to start time.
  • Unless the Attendee List Pod is required for the participants to see who is speaking, consider moving it to the Presenter Only area to conserve bandwidth and CPU load. This is highly recommended if you are anticipating over 100 participants.
  • Create a layout that allows participants to enter the Adobe Connect room 15 minutes prior to start time.  We like to call this layout a “lobby” and provide participants with information on audio, marketing information and some music.
  • Muting your audience is always a good way to avoid background noise from participants. If you plan on muting your audience, make sure your presenters have dialed in using a Host code so they are not muted.
  • Add this link to all participant invitations and reminders: If you’ve never used Adobe Connect, ensure your computer and network connections are properly configured to provide you with the best possible experience: http://www.adobe.com/go/meeting_test
  • Meeting Hosts can also set the Preferences of their respective meeting rooms depending upon their requirements as shown below:-
  • On the top-left of the screen, click Meeting > Preferences > Room Bandwidth > Optimize Room Bandwidth > DSL.

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  • On the top-left of the screen, click Meeting > Preferences > Video > Standard quality setting. (Max. resolution is 240p and Max. frame rate is 10 – for this setting)

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  • On the top-left of the screen, click Meeting > Preferences > Screen Share > Standard Quality

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How to send Connect Meeting Invitation

 

  • Adobe Connect sends out Meeting Invitations only to registered users i.e. Users  listed on the account.
  •  When you create a meeting Room you will be given 3 options for access permission as shown in the picture below. By Default option 2 is selected.
  •  If you choose 1st or 2nd option on access permission for creating a meeting room you need to follow the following steps as explained.

 

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  • Click on to “Edit Participants” to set Users Roles – (Host / Presenter / Participant) according to your requirement.
  • A list of Meeting Invites should be created according to your requirement otherwise it will not send the invitations.

 

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  • Click on to “Invitations” Tab which allows you to send invitations. You can select the options of your desired choice. (All Hosts, Presenters and Participants, Hosts Only, Presenters Only, Participants only)
  • An automated message will be sent to the invitees selected.

 

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  • If you select the 3rd option on access permission for creating a meeting room then personal emails have to be used to send out meeting invites. No automated messages will be sent.

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  • Click on to “Invitations” Tab to copy and paste the message body with all meeting details.

 

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Disabling “Raise Hand” Feature

Emoticons (status options) are a way for participants to communicate with the meeting host or presenter.  Emoticons can be used to give a host or presenter feedback on their presentation- such as applause, requests to speak louder /slow down.  They are also used to ask and answer questions.  Adobe Connect includes the following emoticons:

  • Raise Hand
  • Agree/Disagree
  • Step Away
  • Speak Louder/Softer
  • Speed Up/Slow Down
  • Laughter
  • Applause

A participant’s emoticon appears next to their name in the Attendee Pod.

We can disable “Raise Hand” feature in the meeting room.

 

Below are the steps to disable the Raise Hand feature.

 

Step 1

Open the meeting in which we want to disable the Raise Hand feature

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Step 2

Go to “Meeting” menu at the top left corner of the meeting then Click on “Preferences”

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Step 3

Click on “Attendees Pod” option then click on “Disable Raise Hand” check box and Click on done

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Step By Step Video

You can refer to the below screen capture (video tutorial)

Setting pod in meeting to full screen

Full screen is a good feature when presenter wants the attendees to pay attention to a specific pod.  This helps in increasing the engagement of participants.

There are two ways to make a pod full screen.

First -The Maximize button in pod options when clicked makes the pod full screen into the meeting room.

image1image2

image3

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To restore that pod to original size, click on restore button which restores the pod.

image5

Second :pods like video and share pod (when we are sharing something) have a button from where we can make it full screen.

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Step By Step Video

Delete duplicate users from “Attendee Pod”

Attendee Pod has the information about all the attendees.  Sometimes there are duplicate attendees in the meeting which is caused by user error when a user opens two instances of the meeting room.  In the below screenshot, we can see that a participant with the name “Adobe” appears twice in the meeting.

We can remove the duplicate users by following the below mentioned steps:

Step.1

Click on the duplicate attendee which you want to remove from meeting in attendee pod.

2014-08-02 01_29_24-image1.jpeg - Windows Photo Viewerimage2

Step.2

Click on the first icon which has four bars present at the top of attendee pod -> then select “Remove Selected user”

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Change meeting room background

One of the greatest feature Adobe Connect offers is that we can change the look and feel of the Meeting room.  We can change and create the new layouts, we can change the pods name and even can change the background of the meeting rooms.  Mentioned below are the steps to change the background of the meeting room.

Step.1

Open the meeting and click on the Meeting button

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Step.2

Click on the Preferences in drop down menu

2014-08-01 23_33_22-Change meeting room background.docx - Microsoft Word

Step.3

Under the General menu we will get the option “Room appearance where we can click on the upload button

2014-08-01 23_34_04-Change meeting room background.docx - Microsoft Word

Step.4

There are two ways to select the file either we can select it from previous uploaded file or we can upload a file from our computer by selecting “Browse My Computer option.

4.A Selecting file from previous uploaded files.

2014-08-01 23_34_27-Change meeting room background.docx - Microsoft Word

4b.Browsing file from computer, by clicking on the Browse My Computer

2014-08-01 23_36_12-Change meeting room background.docx - Microsoft Word

Note: File’s dimensions should be 1024×768

Step.5

Here we can select the Alignment of file from drop down menu, file can be aligned :-

Top-Left, Top-Right, Bottom-Left, Bottom-Right

Click on Done

2014-08-01 23_37_28-Change meeting room background.docx - Microsoft Word

Final look of meeting

2014-08-02 01_01_39-Change meeting room background.docx - Microsoft Word

 

 

H.264 encoded FLV not displayed when it is reshared again in share pod

Issue: H.264 encoded FLV not displayed when it is re-shared again in share pod.

Steps to reproduce:

1. Share H.264 encoded FLV in a share pod.
2. Stop sharing (without viewing it completely).
3. Share the FLV again from the share history.

Result:Video bar progresses but the audio and video is not rendered.

Reason: The FLV encoded in H.264 has this limitation that unless initialized from beginning it will not render video (and audio)  frames. When we share it from ‘recently shared content’ it is not initialized from the beginning. Server tries to play it from the last cue point, which causes this issue. If we seek it to a position it starts to play well.
The behavior is not seen in VP6 encoded FLVs.

Workaround:

  1. Seek to start of the recording. Once initialized, we can seek to any point and it will play just fine.
  2. Re-encode the FLV with VP6 codec.

Unable to share images and flash files in meeting room after changing the default port from 80 to another port

We have recently discovered a new problem where you might run into an error when trying to share any content in a meeting room, eg images, flash files etc., if you have changed the default HTTP port of the Connect server from 80 to any other port.

Environment : On Premise Installation

Method: Follow this blog procedure to change the default http port of the Connect server : http://blogs.adobe.com/connectsupport/configure-your-adobe-connect-8-server-to-override-the-default-http-port-80/

Result: On-demand contents work fine but any contents shared in the meeting room are blank

Workaround: Use only default ports to avoid this issue.

Additional Information:  The meetings should launch fine but you might not be able to view any content in the meeting room. If you launch a content from content library it works fine. Changing the default http port is only supported for on demand contents as of now. Contents might not work if accessed from a meeting room.

We have logged a Feature Enhancement Request regarding this targeted as #3744993. Engineering is currently reviewing the feasibility of including this feature in a future release.

Admin user enters into the meeting room as participant.

 

Problem: Admin user enters into the meeting room as participant.  This issue only occurs in “Named Host Pricing Model”.

Environment: Hosted/ Licensed

Reason: In Named Host Pricing Model users have to be part of Meeting Hosts Group in order to enter into the meeting as Host.  Only being member of Administrator group will not allow the user to enter as a host in his own meeting.

Solution:

  • Make sure that you are listed as a host for the meeting room under Edit Participants link.

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  • Make sure that you are a part of Meeting Hosts group. In order to know your group membership click on my profile>group membership. If you don’t see meeting hosts listed there then follow the instructions given below.
  • Go to Administration>Users and Groups.
  • Select Meeting hosts>Choose Information>View group members.  Add your name to this group.

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You can now try to enter the room.  If you are still getting the same issue contact Adobe Connect Support.