Posts in Category "Meeting"

Connect multiple cameras in Connect meeting room

Posted on August 31, 2012 by Jasmeet Bhatia | Comments (2)

Problem:

We can easily connect multiple cameras in a connect meeting room, as long as you have multiple browsers and enough ports on the PC/Mac.

Solution:

To connect multiple cameras:

  • Launch Adobe Connect Add-in as a host and connect the room to your first camera or the default camera you usually use.
  • Launch another Web browser like Google Chrome or Firefox. In the browser address field enter your room link but append ?launcher=false after the Meeting room URL.
  • Login to the room and right mouse click anywhere on share pod and select the camera you want to be connected in this browser.
  • Launch the Camera Pod and you should see the video coming from the other camera.

You can do this again but using Firefox the third time.  As long as you have multiple browsers and enough ports on the PC/Mac and multiple cameras, you should be ready to go!

Adobe connect users getting re-connected to meeting room

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM -: Meeting users are getting re-connected to the meeting room randomly within a second.

My connect server is hosted on Amazon EC2 cloud on windows 2008 R2 OS.

SOLUTION -:

1. Capture the connect add-in logs generated on the user’s computer joining on the meeting room, To generate addin logs follow the KB Doc http://helpx.adobe.com/adobe-connect/kb/enable-logging-acrobat-connect-professional.html

The connect addin logs would be generated on client/user side , not on the server side.

2. Open the connectaddin log file generated under your documents folder when you expreience reconnects.

3. If you find the lines -:

Player   TRACE: StreamHandler::public/all/screenshare_0::NetStream onStatus for stream: public/all/screenshare_0, code: NetStream.Play.InsufficientBW

4.  And your server is hosted in the Amazon EC2 cloud and has Win 2008 64 bit OS.

5. The fix for this is to switch onto Win 2003 OS

6. This is a known issue reported by a lot of users having Win 2008 server hosted on Amazon EC2 cloud, on this video streaming issue. You can check the blog at http://forums.adobe.com/thread/572258

Adobe Connect connection test page fails in step 2 on Google Chrome

Posted on August 30, 2012 by Mohit . | Comments (0)

PROBLEM : – Adobe connect meeting connection test page fails in connection to FMS on Google chrome even though i have removed MS Patch (MS12-006 )which is conflicting with the TLS/SSL handshake

The same test page successfully completes step 2 on firefox web browser

Sample connection test page URL -: https://your-connect-url/common/help/en/support/meeting_test.htm

SOLUTION -: This is applicable when connect server is secured via SSL and chrome browser has Flash Pepper (PPAPI) plug-in

 Disable the default Flash Pepper (PPAPI) plug-in in Chrome 21 as per the screenshots

  

  1. Type chrome://plugins in a browser tab (Figure 1).
  2. Expand Details in the upper-right area of the screen (Figure 1).
  3. Click Disable for the PPAPI Flash plug-in. Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
  4. Refresh the browser tab.

 

Adobe Connect 9 | Meetings fail to work on MAC OS X – 10.5(Leopard)

Posted on August 24, 2012 by Sushma | Comments (0)

Problem :

I’ve recently installed Adobe Connect version 9 in my test environment and any meeting rooms does not seem to work on my MAC Leopard(10.5). Meetings work just fine on higher versions or on Windows platforms.

Reason :

With Adobe Connect 9, Adobe has released a new version of meeting addin, which has stopped support for Mac OS X 10.5 (Leopard). The reason behind this, is due to the fact, that Apple has deprecated the screen sharing APIs for OS 10.5.

Solution :

If you have already installed Adobe’s new Connect 9 and are still running your MAC pc on an older version(10.5)/Leopard, go ahead and upgrade it to a higher version and you will be able to open your Connect 9 meeting rooms fine with the addin.

 

Note : All Leopard users will still be able to attend meetings from within the browser and will be able to use all basic functionalities, except from the functionalities provided by addin, like screen sharing.

 

Adobe Connect meetings won’t load with Firefox & Flash 11.3 update

Posted on August 19, 2012 by Sushma | Comments (0)

Problem :

You may be running into this issue with your Adobe Connect meeting room, if you happen to notice, one of the following symptoms, while trying to launch your meeting room :-

  • My Adobe Connect meeting rooms fail to load in Firefox at all since I’ve updated my flash plugin to the latest FP 11.3/FP13 update
  • Sometimes my Firefox completely crashes when I try to launch an Adobe Connect meeting
  • Even the meeting connectivity test page returns a completely blank page

Reason :

Adobe Connect users who have Firefox and Flash 11.3 & higher, and  Real Player installed on their system, might be a victim of one of the above problem symptoms.

Starting with Flash player 11.3, a protected mode feature has been recently added as a new security enhancement with Firefox browser, which currently seems to cause issues with your Adobe Connect meeting rooms, if you have Real Player version 14 or lower installed as well.

Solution:

1)  If you have Real Player installed on your machine, please update it to the latest version available, version 15 or higher, in order to resolve this issue.

For details, you may please visit the Download and install RealPlayer page on the RealPlayer knowledge base site.

2)  If upgrading your real player doesn’t help fix this issue, then, downgrade your Adobe flash plugin to a slightly earlier version than FP 11.3

You may follow these steps for downgrading your flash plugin  :

 

 * Update * :  A new Flash player update (11.4.402.265), has now been released, which contains the fix for this issue. Users may download it and install it from here.

Installing add-in for all user profiles

Posted on August 14, 2012 by Jasmeet Bhatia | Comments (2)

Problem:

The applications function is to automatically install the Adobe Connect Pro Meeting Addin into the correct system user profile upon system login. Thereby removing any end user effort for additional addin installations when attending Adobe Connect Meetings.

Reason:

The application is designed to be pushed and installed by a system administrator on all user workstations. Once installed the application will automatically install the addin into the logged in users profile once the user logs into Windows.

Solution:

You can download the Connect Add-in Checker from http://www.adobe.com/go/adobeconnect_addinchecker.

Steps to be implemented are shown below:

1. Login using Adminstrator user.
2. Run Setup.exe – (for the initial install to be more silent try Setup.exe –I silent).
3. The application will be installed into “Program Files\Adobe\Acrobat Connect Pro Add In Checker”.
4. Login using a non admin user.
5. An application should start up (may not be visible). Wait several moments and check the expected flash folder for connectaddin.exe.If application does not appear to have started, check blocked programs to see if it was intercepted

Windows XP:
C:\Documents and Settings%user%\Application Data\Macromedia\Flash Player[www.macromedia.com|http://www.macromedia.com]\bin\connectaddin

Windows Vista:
C:\Users\$user$[AppData]\Roaming\Macromedia\Flash Player[www.macromedia.com|http://www.macromedia.com]\bin\connectaddin

6. Test logging into meeting room, verify that meeting launches within the Connect Pro Meeting addin.