Posts in Category "Recording"

Public MP4 is redirecting to login page on Android and iOS devices

Currently as of Adobe Connect (hosted) 9.1.2, there is an issue with accessing public MP4 recordings on Android and iOS devices.  By design, the public content should not present a login screen to the user.  However, users are getting the login page on those devices when they try to access these public MP4 recordings.  The fix for this has been identified and it is slated to be rolled out in the 9.2 upgrade of the Adobe Connect hosted system.  Until then, the following workaround below should be followed.

The ‘workability’ of it depends on how you provide your users with the link to the MP4s.  iOS users in particular, are most likely not getting these links from the web app (Connect Central) but are instead getting them from an email or other portal that is provided to them.  If that is the case (for either iOS or Android), then you would just need to update the URLs (as indicated below) until we release 9.2 and provide a resolution.  Here is the workaround:

  1. Locate the MP4 in the Content Library.
  2. Click to view the ‘Edit Information’ page for the recording.
  3. Click the ‘Download Content’ link.
  4. Under ‘Download output file(s)’ there is a link to download the file. Copy this URL
  5. Paste the URL to a notepad or document.
  6. You will have a URL that looks something like this example:
  7. Remove everything after the ‘?’ and your URL will be something like this example:
  8. You can provide the modified URL to your users, and the recording will stream without stopping them to ask for permissions, though it will honor any permissions settings you have on content that is not public.

 Again, this issue is resolved in the upcoming 9.2 Adobe Connect release.

7.x Recordings Not Playing after Upgrading to 9.1.1

If you have recently upgraded an Adobe Connect on premise deployment from version 7.x to 9.1.1 (with various 8.x steps possibly in-between), you may encounter an issue where older recordings no longer launch.  However, newly created recordings open and playback without issue.

If this is the case, please check the following directories…

First check:

[Root Connect Install]\9.1.1\appserv\common\meeting\shell

This directory should contain the following SWF files:

  • BreezeUIComponents.swf
  • CorePodCollection.swf
  • meeting.swf
  • meeting_sgn.swf
  • shell.swf
  • shell_sgn.swf
  • StamperSymbols.swf

If they do NOT exist in that directory (but just the ‘breezeLive’ folder and xml files are the only files present), please download the files from here and place into the directory.

Then check:

[Root Connect Install]\9.1.1\appserv\common\meeting\launcher

This directory should contain the following SWF files:

  • listener.swf
  • openmeeting.swf
  • openmeetingversioncheck.swf

If they do NOT exist in that directory, please download the files from here and place into the directory.

After confirming these files are now in those directories, retry launching an older Connect recording.  No restart is required.

Increase the volume/Remove a part of recorded audio from a recorded session

Many-a-times people face an issue where the volume in a recorded session isn’t loud enough to be clearly audible to everybody.. Similarly there may be times when you may want to remove a part of the recorded audio from the recording.. Here is a solution which although may not be the easiest but definitely a working one for most of the users..

After the recording is finished, pull down the recording source files by adding ‘output/‘ to the recording URL. In the zip that comes down, there will be either a MP3 audio file (if you recorded your audio via an integrated phone bridge) or a FLV file labeled cameraVoip_X_X (if you recorded your audio via VoIP or Universal Voice).

The MP3 file is easy to modify and place back into the zip file, while the FLV may take some work since you will have to extract the MP3 from the FLV and then put it back in the FLV before placing it back in the ZIP. Once you have modified the audio, re-upload the zip to Connect(as Content in Content library) and you will have a new version of your recording with improved audio.

If you need to remove audio, just replace it with silence.

* Word of caution, don’t change the length of the audio file or it will be out of sync with the rest of your recording.

XML API Tips: Setting/Changing Recording Permissions

One of the undocumented workflows for Adobe Connect with regards to the XML API is working with permission levels of recordings (archives).  A recording can either be Public or Private.

The workflow is similar to that of the permission level for Meetings.  See below for the steps for making a recording Public or Private in Adobe Connect 9.1:

How do I make a Private Adobe Connect Recording Public?


acl-id= ‘sco-id’ of the recording.


<status code=”ok”/>


How do I make a Public Adobe Connect Recording Private?


acl-id= ‘sco-id’ of the recording.


<status code=”ok”/>

Accurately editing Adobe Connect Recordings

More often than not people find it difficult to edit their recordings effectively, specially in cases where only one second needs to be cut out from the recording. It may take a lot of time to place the triangular cursors exactly at the position you want them to be.

Here is a small tip that will make your life a lot simpler:

1. Pause the recording from where you want to start your editing.
2. Double Click on the LEFT marker. It will take both the markers to that point on the recording timeline.
3. Play the recording and pause the recording again at the point till where you want to edit the recording.
4. Double Click on the RIGHT marker. It will take the right marker to the end point of your to-be-recording.
5. Cut and Save.


PS: Please note that this tip is for Adobe Connect 9.1 and may/may not work with other versions of Connect.


Providing Diagnostic Data to Expedite Solutions for Connect Meeting Issues

Issue: Anything that may happen during a meeting which has a pejorative effect on end-user experience.

Solution: In Connect 9.1 we have a great diagnostic option in the meeting room. You can immediately pull logs from any meeting to diagnose:

If you click Help>About Adobe Connect, while holding down the Ctrl key, the debug logs will appear int he meeting room and you will have the option to copy them to your clipboard.




Sending me these, along with the RTMP string  Help> About Adobe Connect, while holding down the Shift key – this will be most helpful from the client experiencing the extreme latency.


Now if you want to take it even one step further and provide a client-side view of the meeting:

The instructions for enabling client-side logging are here:

Providing all this data along with the date and time (including timezone) and Meeting URL of any issue, will greatly expedite analysis and solution.

Creative Offline Recording Options for On-premise Connect Deployments

Issue: The new 9.1 MP4 recording feature is available only for Adobe Connect hosted customers and the download FLV option provides a lower resolution output.

Solutions: There are some creative alternatives that on-premise Connect customers can try that will provide a higher quality offline recording than that offered in the standard FLV download.

1. Turn the recording into an on-demand Presentation manually using Presenter 9.

  • Upload a PPTX into a meeting room and record your Presentation (either live to an audience or to an empty meeting room)
  • Be sure to record audio in some manner whether VoIP or telephony.
  • Download the recording files in a zip (requires account administrator rights or ownership of the recording) append: /output/ at the end of the recording URL and save the zip file locally
  • Extract the recording zip file and pull out the  UVAudio.flv (if using UV for audio) or the MP3 if using the PGI adapter
  • Convert the UVAudio.flv to an MP3 using a conversion tool of choice.
  • Edit the MP3 file in Audition or a tool of choice as needed. You will also be able to edit it in Presenter once you have imported it but it is possible to create an individual mp3 for each slide in Audition or other audio editing tools (there are timing clues for this in the  ftcontent.xml file).
  • Import the MP3 or MP3s (depended on how you edited the audio) into Presenter using the original PowerPoint presentation as a base for editing.
  • Edit the Presentation and polish it removing any coughing or integrating questions into the actual slides, etc.
  • Upload the polished recording that is now a full-blown on-demand presentation to the Connect Content Library or Training Library, or Curriculum or Meeting room share pod for rebroadcast (perhaps with the instructor popping in at the end to answer questions live, etc.)
  • Note: You can also simply download a zip, edit it (carefully) and re upload the zip to content as well. For tips and caveats around this technique, see the tutorials on the Connect User Community website by searching on the keywords: edit recordings

2. There are other methods that may be less laborious and will also get the meeting recording offline out into a different format. There are many tools to record the screen and give you an MP4 or other output.  Changing the screen dimensions will be prudent in many cases when using a screen recording option:

3.  Re-encoding Options are also a possibility:

Accessing and Editing Adobe Connect Recordings

When most people think of meeting recordings, they often expect a standard video capture of the original meeting. For most web conferencing platforms, this is the case. Adobe Connect recordings however provide much more functionality. It’s certainly possible to generate a static video by clicking the ‘Make Offline’ button. By default however, Adobe Connect recordings are much more interactive and completely indexed….

See Alistair Lee’s complete tutorial here:


Recording might get stuck on loading when a portion of it gets edited or seeked

Problem Description :

¤  You might find your Connect recording getting stuck on loading screen at times after you edit some portion of it or seek through the playbar.

¤  This can be caused when a recording has a Powerpoint shared in it and it is being edited from the beginning of it to a point where ppt was stopped sharing or if someone seeks to a point where ppt is not present,  when ppt is still loading.

Conditions when the issue can occur :

  1. Create a recording with ppt shared from the beginning
  2. Seek through the recording while the ppt is still  loading  OR
  3. Edit the part of the recording where ppt is present.
  4. Play the recording now

Environment :

Connect 9.1 Licensed/Hosted

Reason :

This is a known issue logged as bug#3609539. Our Engineering team is currently working on investigating the root cause and come up with a fix.


Begin the starting point of editing the recording a bit ahead in timeline than from the very beginning (so that the presentation gets time to load).


Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Environment :

Adobe Connect 9 Licensed

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround :    

We have following recommendations to fix this problem now from Adobe Engineering  

1.  Disable SS_DYNAMIC_CODEC  on your Connect servers by following this article :

2.  This should help resolve this issue in new meetings/recordings.

3.  Contact Support if you still encounter issues after implementing this change.


Solution :

Update :  This has now been fixed with Flash Player 11.7