Posts in Category "Recording"

Accurately editing Adobe Connect Recordings

More often than not people find it difficult to edit their recordings effectively, specially in cases where only one second needs to be cut out from the recording. It may take a lot of time to place the triangular cursors exactly at the position you want them to be.

Here is a small tip that will make your life a lot simpler:

1. Pause the recording from where you want to start your editing.
2. Double Click on the LEFT marker. It will take both the markers to that point on the recording timeline.
3. Play the recording and pause the recording again at the point till where you want to edit the recording.
4. Double Click on the RIGHT marker. It will take the right marker to the end point of your to-be-recording.
5. Cut and Save.

 

PS: Please note that this tip is for Adobe Connect 9.1 and may/may not work with other versions of Connect.

 

Providing Diagnostic Data to Expedite Solutions for Connect Meeting Issues

Issue: Anything that may happen during a meeting which has a pejorative effect on end-user experience.

Solution: In Connect 9.1 we have a great diagnostic option in the meeting room. You can immediately pull logs from any meeting to diagnose:

If you click Help>About Adobe Connect, while holding down the Ctrl key, the debug logs will appear int he meeting room and you will have the option to copy them to your clipboard.

log-mtg.fw

 

log-mtg1.fw

Sending me these, along with the RTMP string  Help> About Adobe Connect, while holding down the Shift key – this will be most helpful from the client experiencing the extreme latency.

rtmp-mtg.fw

Now if you want to take it even one step further and provide a client-side view of the meeting:

The instructions for enabling client-side logging are here: http://helpx.adobe.com/adobe-connect/kb/enable-logging-acrobat-connect-professional.html

Providing all this data along with the date and time (including timezone) and Meeting URL of any issue, will greatly expedite analysis and solution.

Creative Offline Recording Options for On-premise Connect Deployments

Issue: The new 9.1 MP4 recording feature is available only for Adobe Connect hosted customers and the download FLV option provides a lower resolution output.

Solutions: There are some creative alternatives that on-premise Connect customers can try that will provide a higher quality offline recording than that offered in the standard FLV download.

1. Turn the recording into an on-demand Presentation manually using Presenter 9.

  • Upload a PPTX into a meeting room and record your Presentation (either live to an audience or to an empty meeting room)
  • Be sure to record audio in some manner whether VoIP or telephony.
  • Download the recording files in a zip (requires account administrator rights or ownership of the recording) append: /output/recording.zip?download=zip at the end of the recording URL and save the zip file locally
  • Extract the recording zip file and pull out the  UVAudio.flv (if using UV for audio) or the MP3 if using the PGI adapter
  • Convert the UVAudio.flv to an MP3 using a conversion tool of choice.
  • Edit the MP3 file in Audition or a tool of choice as needed. You will also be able to edit it in Presenter once you have imported it but it is possible to create an individual mp3 for each slide in Audition or other audio editing tools (there are timing clues for this in the  ftcontent.xml file).
  • Import the MP3 or MP3s (depended on how you edited the audio) into Presenter using the original PowerPoint presentation as a base for editing.
  • Edit the Presentation and polish it removing any coughing or integrating questions into the actual slides, etc.
  • Upload the polished recording that is now a full-blown on-demand presentation to the Connect Content Library or Training Library, or Curriculum or Meeting room share pod for rebroadcast (perhaps with the instructor popping in at the end to answer questions live, etc.)
  • Note: You can also simply download a zip, edit it (carefully) and re upload the zip to content as well. For tips and caveats around this technique, see the tutorials on the Connect User Community website by searching on the keywords: edit recordings

2. There are other methods that may be less laborious and will also get the meeting recording offline out into a different format. There are many tools to record the screen and give you an MP4 or other output.  Changing the screen dimensions will be prudent in many cases when using a screen recording option:

3.  Re-encoding Options are also a possibility:

Accessing and Editing Adobe Connect Recordings

When most people think of meeting recordings, they often expect a standard video capture of the original meeting. For most web conferencing platforms, this is the case. Adobe Connect recordings however provide much more functionality. It’s certainly possible to generate a static video by clicking the ‘Make Offline’ button. By default however, Adobe Connect recordings are much more interactive and completely indexed….

See Alistair Lee’s complete tutorial here: http://www.connectusers.com/tutorials/2013/01/accessing_editing_adobe_connect_recordings/index.php

 

Recording might get stuck on loading when a portion of it gets edited or seeked

Problem Description :

¤  You might find your Connect recording getting stuck on loading screen at times after you edit some portion of it or seek through the playbar.

¤  This can be caused when a recording has a Powerpoint shared in it and it is being edited from the beginning of it to a point where ppt was stopped sharing or if someone seeks to a point where ppt is not present,  when ppt is still loading.

Conditions when the issue can occur :

  1. Create a recording with ppt shared from the beginning
  2. Seek through the recording while the ppt is still  loading  OR
  3. Edit the part of the recording where ppt is present.
  4. Play the recording now

Environment :

Connect 9.1 Licensed/Hosted

Reason :

This is a known issue logged as bug#3609539. Our Engineering team is currently working on investigating the root cause and come up with a fix.

Workaround: 

Begin the starting point of editing the recording a bit ahead in timeline than from the very beginning (so that the presentation gets time to load).

 

Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Environment :

Adobe Connect 9 Licensed

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround :    

We have following recommendations to fix this problem now from Adobe Engineering  

1.  Disable SS_DYNAMIC_CODEC  on your Connect servers by following this article : http://helpx.adobe.com/adobe-connect/kb/disable-dynamic-screen-share-codec.html

2.  This should help resolve this issue in new meetings/recordings.

3.  Contact Support if you still encounter issues after implementing this change.

 

Solution :

Update :  This has now been fixed with Flash Player 11.7

 

Adobe Connect 9 | Pause and Resume Recordings

With the launch of Adobe Connect 9, we have introduced some great new features in Adobe Connect Recordings like pause and resume recordings, which is expected to make them more customizable and exciting for everyone.

Here’s a short demo for some of these new features in Connect 9 :

http://my.adobeconnect.com/p7g052544vl/

http://www.youtube.com/watch?v=LpA6kpEO68M&feature=plcp

 

Connect Recording Playback Issues with Flash Player 11.4

We have just released a technote outlining a known issue with Flash Player 11.4 and Connect Meeting recording playback.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-recording-playback-issues-flash.html

New Support Webinar: Recording Architecture and Basic Edits

On September 28th we conducted what we hope to be the first of many public webinars hosted by the Adobe Connect support team. The first was presented by Lauren Gardner and Jaydeep Chakravarty, a recording of which can be found here:

https://my.adobeconnect.com/p8ob93tnx3x/

Support teams from Adobe’s other products are also participating in this webinar initiative; future webinars can be found on our main events page, although we hope to make a separate page for support webinars in the future.

Adobe Events: http://www.adobe.com/events/main.jsp

Adobe Connect Offline Recording FLV plays incorrectly; audio track fails to get recognized

Problem :

I have made my Adobe Connect recording offline and when I attempt to play the FLV, the audio doesn’t get recognized by my audio player.

The audio in this file is not recognized even with most standard FLV players. If I attempt to convert it to any other format like MP4, MOV etc, the converted file doesn’t have any audio in that case.

 

Environment :

Adobe Connect 7.x,8.x,9.x Hosted/Licensed

 

Reason :

You might sometimes end up creating such an FLV file by making Connect Recording Offline. You are likely to run into this issue if you happen to resize the Adobe Connect  add-in window while your recording is being made offline.

Audio tracks in the offline recording FLV might become unrecognizable partially or completely at varying timestamps within the FLV, in any normal player. The offline FLV might also fail to play correctly sometimes on some standard players like VLC.

Our research indicated that this can be caused to happen because of resizing the Connect add-in window during the process while a recording is being made offline.

To avoid running into this problem of generating a corrupt FLV as a result of your offline recording process, you should ensure you only resize the connect add-in window prior to starting the offline making process. You can set the add-in window size to whatever size/resolution suits your requirement, however you should only do this before the offline making process starts. You can do this before hitting the button of “Proceed with offline recording” that shows up as a prompt in the below screenshot  :

 

Offline Recording Prompt

Offline Recording Prompt

 

Note that you certainly can minimize and restore the Connect add-in window while making a recording offline, however you should always avoid doing so. The reason behind this is the fact, that the size of the Connect add-in window, while making recording offline, determines the video resolution of the offline FLV being created.

Resizing it during the process, causes inconsistency of video resolution in the FLV file. And this inconsistency, sometimes results in an unrecognizable audio track in the FLV file (especially if this inconsistency is there before any audible audio in the recording).

You may also find such audio inconsistencies if you decide to edit/split the output FLV file into parts.