Posts in Category "Technotes"

Adobe Connect server pools/clusters and hardware-based load-balancing devices with SSL acceleration

The most robust means of implementing secure socket layer (SSL) with Adobe Connect servers is through a hardware-based SSL accelerator and similarly, the most robust means of clustering Connect servers is with a hardware-based load-balancing device (HLD). Since all enterprise-class HLDs are also SSL accelerators (any that are not both are either legacy or low-end by definition), this example-based article offers a best-practice configuration of a Connect Server pool or cluster running Connect Meetings, Adobe Presenter on-demand content, Adobe Connect Training, Curriculum and Virtual Classrooms securely behind a high-end, application-aware HLD and SSL acceleration device such as F5 BIG-IP LTM. This article does not exhaust the possible configurations, but offers a general working example.

The full tech-note is published here:  http://www.connectusers.com/tutorials/2011/09/connect_servers_ssl_acceleration/index.php

 

Adobe Connect Edge Server Deployment Options: part 2

This article focuses on Enterprise Proxy Connect Edge deployments and troubleshooting: http://www.connectusers.com/tutorials/2011/06/edge_server_deploy2/index.php

Adobe Connect Edge Server Deployment Options: part 1

This article focuses on reverse proxy Connect Edge deployments: http://www.connectusers.com/tutorials/2011/06/edge_server_deploy/index.php

Enable Client-side Connect Meeting Addin Debug Logging to Diagnose Meeting Connection Problems

To facilitate troubleshooting of Connect Meeting connection issues, enable client-side Connect Meeting Addin Debug Logging according to the following tech-note: http://helpx.adobe.com/adobe-connect/kb/enable-logging-acrobat-connect-professional.html

Adobe Connect 9.1 Upgrade Checklist

Are you ready for the upcoming release of Adobe Connect 9.1?   Click the link below to review the newly published upgrade checklist and make sure you are ready for some important changes and new requirements with the 9.1 release.

 

 

Adobe Connect 9.0.3 Release Notes

We have published a technote regarding the Release Notes for the upcoming 9.0.3 Adobe Connect release.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/release-note/connect-903-release-notes.html

Adobe Connect 9 Windows Add-in support for the Chrome browser.

We have just published a technote regarding Adobe Connect 9 Windows Add-in support for the Chrome browser.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/connect-9-add-in-windows-chrome.html

Adobe Connect 9 – Known Issues to avoid when running large Seminars over 600 users

We have just published a technote regarding known issues to avoid in Adobe Connect 9 when running large Seminars over 600 users.

Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/issues-avoid-running-large-seminars.html

Support for Windows 8 in Adobe Connect (versions 8 and 9)

We have just released a technote outlining our support for Windows 8 with Adobe Connect. Please review the technote here:

http://helpx.adobe.com/adobe-connect/kb/windows-8-support-connect-8.html

Connect 9 Services fail to start for server’s having time zone set to east of Japan

PROBLEM -: I have upgraded/installed Connect 9 on my server having timezone set to east of Japan.

When i start the connect services i get the error -:

“The Adobe connect service service on local computed started and then stopped.Some services stop automatically if they are not in use by other services or programs”.

On checking the ConnectProService.log file you have the following error

2012/08/23 09:56:32 | STATUS | wrapper | --> Wrapper Started as Service
2012/08/23 09:56:32 | STATUS | wrapper | Java Service Wrapper Standard Edition 64-bit 3.3.9
2012/08/23 09:56:32 | STATUS | wrapper | Copyright 1999-2009 Tanuki Software, Ltd. All Rights Reserved.
2012/08/23 09:56:32 | STATUS | wrapper | http://wrapper.tanukisoftware.org
2012/08/23 09:56:32 | STATUS | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | License Error:
2012/08/23 09:56:32 | ERROR | wrapper | The license keys are incorrect.
2012/08/23 09:56:32 | ERROR | wrapper | Please verify that the wrapper.license.* properties match exactly
2012/08/23 09:56:32 | ERROR | wrapper | and that the following property values match those required for the license:
2012/08/23 09:56:32 | ERROR | wrapper | wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperStartStopApp
2012/08/23 09:56:32 | ERROR | wrapper | wrapper.app.parameter.1=org.apache.catalina.startup.Bootstrap
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | A license can be obtained from the Java Service Wrapper site:
2012/08/23 09:56:32 | ERROR | wrapper | http://wrapper.tanukisoftware.org/doc/english/purchase.html
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | Licenses can be generated for any of the following Host Ids.
2012/08/23 09:56:32 | ERROR | wrapper | The first Host Id is recommended.
2012/08/23 09:56:32 | ERROR | wrapper | Host Ids:
2012/08/23 09:56:32 | ERROR | wrapper | 005056af0080 (#1)
2012/08/23 09:56:32 | ERROR | wrapper | 005056af000b (#2)
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | Optional host name for license: Breeze20
2012/08/23 09:56:32 | STATUS | wrapper | <-- Wrapper Stopped

REASON -: This is being caused by the bug within Tanuki Java Service Wrapper that is used with Connect 9 causing the failure of connect services when the server timezone is set to east of Japan.

You can cross check by setting the server timezone to west of Japan, The connect services would start.

 

SOLUTION -: Applicable only for Connect 9 servers  having timezone east of Japan. 

1. Download http://wrapper.tanukisoftware.com/download/3.5.15/wrapper-windows-x86-64-3.5.15-st.zip

2. Extract the file wrapper-windows-x86-64-3.5.15-st.zip

3. Locate the wrapper.exe on wrapper-windows-x86-64-3.5.15-st\bin  folder

4. Navigate to directory /breeze/9.0.0.1/appserv and rename the file ConnectProSvc.exe to ConnectProSvc.exe.orig

5. Copy the file wrapper.exe from step 3 and paste it to /breeze/9.0.0.1/appserv folder.

6. Rename the file /breeze/9.0.0.1/appserv/wrapper.exe to ConnectProSvc.exe

7. Navigate to /breeze/9.0.0.1/TelephonyService folder and rename TelephonyService.exe to TelephonyService.exe.orig

8. Copy wrapper.exe from step 3 and paste it to /breeze/9.0.0.1/TelephonyService folder.

9. Navigate to /breeze/9.0.0.1/TelephonyService/  folder and rename wrapper.exe to TelephonyService.exe

10. Start Connect and Telephony services

 

The problem only affects servers with time zones between +10:00 and +11:59 UTC. Therefore, the problem can affect licensed customers in Australia (East coast) and New Zealand.