Posts in Category "UV"

Conference IVR does not accepts the conference codes.

PROBLEM -: I have enabled Universal voice feature on my Adobe connect server , when i dial into the audio conference bridge (using test dial-in steps), pass the audio conference code , the IVR prompt doesnt realize the conference codes and prompts to re-enter the conference code.

When i dial the same conference bridge using my base phone/mobile and pass the audio conference code , IVR accepts it.

SOLUTION -: Try to replace the SIP gateway/provider/vendor with another vendor which supports DTMF mode RFC 2833.

When you pass the conference code Adobe connect FMG (Flash Media Gateway) sends out DTMF tones to the the remote SIP gateway.

Adobe connect supports only RFC 2833 standard mode of DTMF communication. It seems that the remote SIP provider is not supporting this mode and the conference code send out as DTMF tones by FMG to the audio conference bridge is failing due to non supportive DTMF media (RFC 2833 standards) by the SIP gateway/provider.

Configuring Cisco Call Manager with Adobe Connect

PROBLEM -: I want to enable Universal Voice feature on my on-premise Adobe connect server using our internal Cisco call manager server.


There are some basic network configurations needed for this integration as -:

1. SIP port 5060 should be opened between Adobe connect and cisco call manager for SIP communications

2. Port range 5000 – 6000 should be opened between Adobe connect and cisco call manager  for transversing voice packets via RTP.

3. DTMF mode RFC 2833 must be supported by cisco call manager as well as its carrier.

Integration steps -:

1. I need to create username/password based SIP account on cisco call manager

2. Login into cisco call manager and Navigate to Device -> Phone -> Add new ->

Refer to the screenshot below

 Select Third party Basic device

Select Sip profile as standard sip profile

Select Digest user as LDAP ID of a user x

Check mark Media Termination Point Protocol.


3. Navigate to User Management > End User .

Search for LDAP ID of user x

The user-id of the LDAP user x would be the username of SIP account

The pin would be the password of the SIP account.


4. Configure your adobe connect SIP account settings with username of SIP account , password of the SIP account as per step 3.