Connect 9 Services fail to start for server’s having time zone set to east of Japan

PROBLEM -: I have upgraded/installed Connect 9 on my server having timezone set to east of Japan.

When i start the connect services i get the error -:

“The Adobe connect service service on local computed started and then stopped.Some services stop automatically if they are not in use by other services or programs”.

On checking the ConnectProService.log file you have the following error

2012/08/23 09:56:32 | STATUS | wrapper | --> Wrapper Started as Service
2012/08/23 09:56:32 | STATUS | wrapper | Java Service Wrapper Standard Edition 64-bit 3.3.9
2012/08/23 09:56:32 | STATUS | wrapper | Copyright 1999-2009 Tanuki Software, Ltd. All Rights Reserved.
2012/08/23 09:56:32 | STATUS | wrapper | http://wrapper.tanukisoftware.org
2012/08/23 09:56:32 | STATUS | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | License Error:
2012/08/23 09:56:32 | ERROR | wrapper | The license keys are incorrect.
2012/08/23 09:56:32 | ERROR | wrapper | Please verify that the wrapper.license.* properties match exactly
2012/08/23 09:56:32 | ERROR | wrapper | and that the following property values match those required for the license:
2012/08/23 09:56:32 | ERROR | wrapper | wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperStartStopApp
2012/08/23 09:56:32 | ERROR | wrapper | wrapper.app.parameter.1=org.apache.catalina.startup.Bootstrap
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | A license can be obtained from the Java Service Wrapper site:
2012/08/23 09:56:32 | ERROR | wrapper | http://wrapper.tanukisoftware.org/doc/english/purchase.html
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | Licenses can be generated for any of the following Host Ids.
2012/08/23 09:56:32 | ERROR | wrapper | The first Host Id is recommended.
2012/08/23 09:56:32 | ERROR | wrapper | Host Ids:
2012/08/23 09:56:32 | ERROR | wrapper | 005056af0080 (#1)
2012/08/23 09:56:32 | ERROR | wrapper | 005056af000b (#2)
2012/08/23 09:56:32 | ERROR | wrapper |
2012/08/23 09:56:32 | ERROR | wrapper | Optional host name for license: Breeze20
2012/08/23 09:56:32 | STATUS | wrapper | <-- Wrapper Stopped

REASON -: This is being caused by the bug within Tanuki Java Service Wrapper that is used with Connect 9 causing the failure of connect services when the server timezone is set to east of Japan.

You can cross check by setting the server timezone to west of Japan, The connect services would start.

 

SOLUTION -: Applicable only for Connect 9 servers  having timezone east of Japan. 

1. Download http://wrapper.tanukisoftware.com/download/3.5.15/wrapper-windows-x86-64-3.5.15-st.zip

2. Extract the file wrapper-windows-x86-64-3.5.15-st.zip

3. Locate the wrapper.exe on wrapper-windows-x86-64-3.5.15-st\bin  folder

4. Navigate to directory /breeze/9.0.0.1/appserv and rename the file ConnectProSvc.exe to ConnectProSvc.exe.orig

5. Copy the file wrapper.exe from step 3 and paste it to /breeze/9.0.0.1/appserv folder.

6. Rename the file /breeze/9.0.0.1/appserv/wrapper.exe to ConnectProSvc.exe

7. Navigate to /breeze/9.0.0.1/TelephonyService folder and rename TelephonyService.exe to TelephonyService.exe.orig

8. Copy wrapper.exe from step 3 and paste it to /breeze/9.0.0.1/TelephonyService folder.

9. Navigate to /breeze/9.0.0.1/TelephonyService/  folder and rename wrapper.exe to TelephonyService.exe

10. Start Connect and Telephony services

 

The problem only affects servers with time zones between +10:00 and +11:59 UTC. Therefore, the problem can affect licensed customers in Australia (East coast) and New Zealand.

Comments are closed.