Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files
PROBLEM DESCRIPTION: Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files
- Adobe Connect Hosted/ on-Premise
- Adobe Connect version 10.1.1
- Adobe Connect app version 2019.1.2.32
REASON FOR THIS BEHAVIOR: We have identified this issue as a BUG post the release of Adobe Connect 10.1.1.
- Download Adobe Connect app from link: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html
- Install Adobe Connect application which shows 2 files in Program and Features:
- Download MSI installer for IT Administrators from link: http://www.adobe.com/go/Connectmsi
- Uninstall using the MSI installer which will still keep:
SOLUTION: This issue is being investigated by the engineering team.
Additional Information: The issue is reported as a BUG-CONN-4110440 with Engineering team and it is still being investigated.