Adobe Connect Support Blog

Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files

PROBLEM DESCRIPTION: Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files

ENVIRONMENT:

  • Adobe Connect Hosted/ on-Premise
  • Adobe Connect version 10.1.1
  • Adobe Connect app version 2019.1.2.32

REASON FOR THIS BEHAVIOR: We have identified this issue as a BUG post the release of Adobe Connect 10.1.1.

WORKFLOW:

  1. Download Adobe Connect app from link: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html
  2. Install Adobe Connect application which shows 2 files in Program and Features:
  3. Download MSI installer for IT Administrators from link: http://www.adobe.com/go/Connectmsi
  4. Uninstall using the MSI installer which will still keep:

 

SOLUTION: This issue is being investigated by the engineering team.

Additional Information: The issue is reported as a BUG-CONN-4110440  with Engineering team and it is still being investigated.

Adobe Connect App for Windows, Application