Adobe Connect Support Blog

Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files

PROBLEM DESCRIPTION: Connect MSI Uninstall removes only 1 file whereas Installs 2 Connect Application files

ENVIRONMENT:

  • Adobe Connect Hosted/ on-Premise
  • Adobe Connect version 10.1.1
  • Adobe Connect app version 2019.1.2.32

REASON FOR THIS BEHAVIOR:

  • The MSI installer works in a different fashion as compared to a standalone installer.
  • The MSI installer installs a product which then monitors the user folder and installs the actual app on login.
  • These are the two entries visible in the control panel.


WORKFLOW:

  1. Download Adobe Connect app from link: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html
  2. Install Adobe Connect application which shows 2 files in Program and Features:
  3. Download MSI installer for IT Administrators from link: http://www.adobe.com/go/Connectmsi
  4. Uninstall using the MSI installer which will still keep:

 

SOLUTION: The MSI installer installs a product which then monitors the user folder and installs the actual app on login. These are the two entries visible in the control panel.

ADDITIONAL INFORMATION: This is not a BUG.

Adobe Connect App for Windows, Application