Adobe Connect Support Blog

August 29, 2018 /Meeting /

Creating new meeting or editing a meeting throws an error- Request not processed

DESCRIPTION: Creating New meeting/editing a meeting throws an error- Request not processed.

ENVIRONMENT:

  • Adobe connect On-Premise
  • Adobe Connect version 9.1

REASON BEHIND THIS BEHAVIOR: Content of en.xml language file is missing.

SOLUTION:

  1. On each node of Adobe connect go to <connect_home>\appserv\apps\lang\en.xml.
    Add <m id=”month”>month</m> after <m id=”year”>year</m> in en.xml file:
    <!– month names –>
    <m id=”month-1″>January</m>
    <m id=”month-2″>February</m>
    <m id=”month-3″>March</m>
    <m id=”month-4″>April</m>
    <m id=”month-5″>May</m>
    <m id=”month-6″>June</m>
    <m id=”month-7″>July</m>
    <m id=”month-8″>August</m>
    <m id=”month-9″>September</m>
    <m id=”month-10″>October</m>
    <m id=”month-11″>November</m>
    <m id=”month-12″>December</m>

    <!–Only required by Japanese and Korean date drop down–>
    <m id=”year”>year</m>

  2. Save en.xml and restart Adobe Connect Service.

ADDITIONAL INFORMATION:

  • The debug.log (Location– \Connect\logs\support) shows exception:
    [07-23 16:42:46,783] http-80-735 (INFO) 1ms spid:57 com.adobe.connect.dal.TelephonyDAL.getProfileListByPrincipalID(“7386064″,”E”)
    [07-23 16:42:46,790] http-80-735 (ERROR) Exception thrown
    java.lang.RuntimeException: Message ‘month’ does not exist in language ‘en’.
    at com.macromedia.airspeed.servlet.ui.LocalizedMessages.getMessage(LocalizedMessages.java:170)
    at com.macromedia.airspeed.servlet.ui.XSLTExtensions.getMessage(XSLTExtensions.java:191)
    at sun.reflect.GeneratedMethodAccessor26.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.jclark.xsl.sax.ExtensionHandlerImpl$ContextImpl.callMethod(ExtensionHandlerImpl.java:76)
    at com.jclark.xsl.sax.ExtensionHandlerImpl$ContextImpl.call(ExtensionHandlerImpl.java:120)
    at com.jclark.xsl.expr.ExtensionFunctionCallExpr.eval(ExtensionFunctionCallExpr.java:24)
    at com.jclark.xsl.expr.ConvertibleVariantExpr$4.eval(ConvertibleVariantExpr.java:63)
    at com.jclark.xsl.tr.ValueOfAction.invoke(ValueOfAction.java:31)
    at com.jclark.xsl.tr.AppendAction.invoke(AppendAction.java:21)
    at com.jclark.xsl.tr.ProcessContextImpl.invokeWithParams(ProcessContextImpl.java:424)
    at com.jclark.xsl.tr.InvokeAction.invoke(InvokeAction.java:36)
    at com.jclark.xsl.tr.AppendAction.invoke(AppendAction.java:21)
    at com.jclark.xsl.tr.LiteralElementAction.invoke(LiteralElementAction.java:33)
    at com.jclark.xsl.tr.AppendAction.invoke(AppendAction.java:21)
    at com.jclark.xsl.tr.IfAction.invoke(IfAction.java:29)
    at com.jclark.xsl.tr.AppendAction.invoke(AppendAction.java:21)
    at com.jclark.xsl.tr.IfAction.invoke(IfAction.java:29)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    [07-23 16:42:46,791] http-80-735 (INFO) Response status: internal-error/null
    [07-23 16:42:46,791] http-80-735 (INFO) Response status: Internal Error: caused by: java.lang.RuntimeException: Message ‘month’ does not exist in language ‘en’.
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