Error configuring secure LDAP (LDAPS) with Adobe Connect


While trying to save the Connection Settings under Directory Service Settings on Admin console the following error gets displayed:

Your settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.


The problem occurs because certificates are placed at the wrong location. The following error will be logged in debug.log file under {root-install-drive}\breeze\logs\support :-

[Root exception is PKIX path building failed: unable to find valid certification path to requested target]


In order to resolve the issue copy the cacerts to {root-install-drive}\Breeze\8.x.x.x\jre\lib\security and restart Adobe Connect service. Try to save the Connection Settings and it should work as expected.

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