Adobe Connect Support Blog

August 8, 2017 /General /Meeting /

Google Chrome 60 SSL Requirements

Issue: Google Chrome 60 users cannot share their microphone or camera

On August 1st, 2017 Google will release Chrome 60 with increased security requirements to prevent camera/microphone sharing over a non-SSL connection.  All the Adobe Connect hosted accounts will continue to work seamlessly.

For on-premise and licensed installations, Adobe strongly recommends an update to use HTTPS (SSL/TLS)


Users attending Connect sessions with Chrome 60 and later will encounter the following issues if the Connect servers are not configured with HTTPS (SSL/TLS).

  • Users will not be able to publish their video camera
  • Users will not be able to use their microphone for VoIP audio
  • Users will notice the camera and microphone options missing in the Connect meeting menus



Camera pod will only display a black image:


Affected Environments: 

On-premise/Licensed Connect customers (all versions of Connect) that do not have HTTPS (SSL/TLS) enabled.  If your URL begins with HTTPS:// you will not be affected by this issue.

All Adobe Connect hosted accounts are configured to use HTTPS (SSL/TLS).  If your Connect URL contains * this issue will not affect you if using Chrome 60.



Google Chrome has made these security changes to their browser starting with version 60.



Secure the Adobe Connect application using the following how-to guide: Adobe Connect SSL Guide

NOTE:  Only the Application server needs to be secured to mitigate the Chrome 60 security requirements. We also recommend securing the meeting application as well using the above guide.


Use another browser or the Adobe Connect Add-in.


General, Meeting