Adobe Connect Support Blog

June 29, 2018 /Administration /General /

Help under Adobe Connect account redirects to webpage where we encounter an error-404

ISSUE DESCRIPTION: Help under Adobe Connect account redirects to a webpage where we encounter an error-404.

 

 

 

 

ENVIRONMENT:

  • Adobe Connect Hosted/On-premise
  • Adobe Connect version: 9.7.5 and above

REASON BEHIND THIS BEHAVIOR:
We have recently discovered a new bug with 9.8 which happened due to Help page URL – https://help.adobe.com/en_US/connect/9.0/using/topics.html was not available.

SOLUTION:
This issue is fixed post release of Adobe Connect 9.8.1.

Additional Information:
The BUG was investigated by our Engineering team but it is fixed with Adobe connect version 9.8.1.

 

Administration, General