Adobe Connect Support Blog

January 30, 2019 /Administration /

How can an Administrator fix a user’s password if the user cannot receive *Password Reset* Email

Objective:

How can an Administrator fix a user’s password if the user cannot receive *Password Reset* Email

Environment: 

Adobe Connect Hosted
Adobe Connect On Premise
Adobe Connect all versions

Solution:

  • Login as an Administrator to Adobe Connect portal
  • Click Administration > Users and Groups Select the user who has not received the email by clicking on “i” icon.

  • In the next step use either option to **Send the email again** or share a Temporary Password for the user in case the email still fails.

 

Additional Information :

Here are some additional articles for review which describe few circumstances where an email may not be received/delivered at client side :

 

 

Administration