Adobe Connect Support Blog

August 19, 2014 /General /Meeting /

How to use – Adobe Connect captioning -Closed Caption Pod

With the Adobe Connect Closed Caption Pods extension from Adobe ensures that participants who are deaf or hard of hearing may fully participate in online meetings and events.

The extension is available free of charge to Adobe Connect customers.

Meeting organizers hire professional captioning services from providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First. Professional stenographers attend the Adobe Connect meeting or teleconference to listen to the audio and transcribe the information using specialized stenographer’s keyboards. This information is transmitted to a captioning server

The captions are transmitted to the Adobe Connect Meeting and viewed by the end users. Meeting participants have the ability to customize the caption font size and color settings to enhance readability. Participants can even skip back to re-read previous captions and then fast forward to the current captions. Participants may individually choose to display or not to display captions on their individual screen. Participants can optionally save the captions as a transcript and download them at the conclusion of a meeting.

1. Loading the Closed Caption Pod into your meeting

Meeting Hosts or Presenters can upload and share the ClosedCaptionPod.swf file from the Share pod to start the Closed Caption extension. Simply select Share Document


Next, choose Browse My Computer2

And finally select the AC9_ClosedCaptioning_v.3.3 file to load.


At any point in time, the Host or Presenter can stop sharing this extension by clicking the “Stop Sharing” button in the toolbar of the Share pod, however if you close the Pod all connections will be closed and any recorded transcripts will be lost.

2. Establishing and managing connections

1. After the Host launches the Closed Captioning Pod, they can simply click on the “+” tab to create the first connection.


2. On the New Connection tab, the Host can choose to Configure Connection by selecting a caption provider or “Other” in a dropdown menu. The Host selects the provider and the relevant connection form is revealed. Prior to establishing a connection, the tab will be titled “New Connection” and the circular-slashed red “not-connected” icon will be shown on the tab.



Providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First require subscription which would allow you to further use the pod once you are subscribed and successfully connected to their network.


General, Meeting

Join the discussion

  • By Michael - 10:16 PM on August 19, 2014  

    Version 3.3 of the Captioning Pod for AC9 (and AC8 v3.3) prematurely wraps real-time text at a specific length, regardless of the size of the Captioning Pod; including at full screen; version 0.9.5 and 2 do not have the text wrapping problem. Additinoally, the captioning pod has not been updated to reflect the new Port and Hostname for FedRCC/Caption Colorado.

    Would you be able to provide information as to when these issues might be corrected?

  • By Joe - 8:25 PM on August 27, 2014  

    We can’t seem to get the caption pod to work in our connect meetings. We’re using Caption Colorado’s sample test caption feed “” to test it, and we keep getting a “Connect Failed – Not able to establish a connection: securityError” message. Any ideas?

    • By Rahul Chadha - 11:19 PM on September 4, 2014  

      Hi Joe,

      This is in response to your issue reported on using Caption Colorado’s sample test connect feed – we are working with the development team for same
      and update you with their results soon.