Issue with upgrading CQ (Events) on standalone server

Note:

This article is for On-Premise (Licensed) Adobe Connect customers with the Events module who may be thinking of upgrading to 9.1.

This only applies to customers who meet ALL of the following criteria:

  • Customers who have installed CQ at the Adobe Connect 9.0 level (officially 9.0.0.1) and who are upgrading to 9.1 (officially 9.1.1)
  • Customers who have installed CQ on a standalone machine (so not on the same server or servers as Adobe Connect)
  • Customers who have installed CQ on a drive other than C:/.  

We have uncovered an issue with upgrading CQ (Events Module) from 9.0 version to 9.1 version on a standalone server where you would have installed CQ on a drive other than the C:/ drive.

With Adobe Connect 9.0.0.1 (the full 9.0 installer’s actual version), we introduced Adobe CQ as the backend for the Events module in Adobe Connect.  This required you to install CQ on either the same server as Adobe Connect, or on it’s own dedicated (preferred) server or servers (if in a cluster).  A typical workflow would have been to install the CQ application for both the Author and the Publisher instances of CQ on a drive other than the C:/ drive on the server (or servers).  The full installation of the original 9.0 version of CQ would have given  you the option of installing CQ wherever you wanted (say for this example, the ‘E:/’ drive).

With the latest (as of October, 2013) version of Adobe Connect and CQ (9.1.1 officially), we introduced a new version of CQ.  So customers who already installed CQ at version 9.0, would have already had CQ on a machine and would be upgrading CQ by running the new 9.1 .1 Adobe Connect installer on that server.  This is where the problem is.  The installer, for an upgrade to CQ will not give you the option to choose the installation folder/location. It just goes through and installs in the C:/ drive, which is obviously not correct if you installed in another location.

There is a workaround for this.

For now, you can work around this problem by adding a property value – USER_INSTALL_DIR=<old Installation directory> to the file <INSTALLER_ROOT>\Standard_DVD\Connect\9.1.1\Disk1\InstData\VM\cps.properties. Any valid installation path can be provided but format of the old installation path has to be either E:/Connect or E:\\CONNECT (or whatever drive letter you are using).

Note: Again, the full installation of 9.1 will allow you to choose the installation directory. The issue detailed above is only for upgrades from 9.0 to 9.1 CQ.

This issue with the installer will be addressed in Adobe Connect 9.2, which will be coming in Q1 of 2014.

 

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