Adobe Connect Support Blog

Launching the meeting in Adobe Connect App 64 bit causes high CPU usage in MAC

Problem Statement: Launching the meeting in Adobe Connect App 64 bit causes high CPU usage in MAC and system fan creates a lot of noise.

Environment:

  • Adobe Connect Hosted /On-premise
  • OS: Mojave 10.14.4
  • Processor: 2 core processor
  • Adobe connect app: 2019.4.1

Steps to Replicate:

  1. Launch the meeting in Adobe connect app (64 bit).
  2. Check the activity monitor which will show the CPU usage for Adobe connect app is beyond 100%
  3. System fan creates a lot of noise.

Solution: This issue is still being investigated by the Engineering Team.

Additional Information:  The was reported as a BUG- CONN-4112378 with engineering team and still being investigated.

Workaround:

  • Else, disable RTMPS from your Adobe Connect Account.

 

 

Adobe Connect App for Mac, Application, Meeting

Join the discussion

  • By Sergio Martin - 9:57 PM on May 9, 2019  

    nitishmani,

    What versions of Adobe Connect apply to the issue above? Does it apply to Adobe connect app 2019.4.1 for the Mac?

    Thanks,
    Sergio

    • By bishwajt - 4:50 PM on May 10, 2019  

      Yes. It is applicable to Adobe connect app 2019.4.1 as well.

      • By Sergio Martin - 8:33 PM on May 10, 2019  

        Which versions of Adobe Connect? Thanks, Sergio