Adobe Connect Support Blog

August 9, 2012 /Database /

During Installation or Upgrade DB User is Locked on the DB Configuration Console

Problem:

The DB user is locked at the console page with an error message: “Your login failed for this database user. Please verify that you have specified the correct login and password for your database user.”

Reason:

Failed login

You will see this in debug logs:

2011-03-29 12:28:08 “Unable to connect to database breeze.” DB DB_CONNECTION_ERROR E S – “-” – – –

2011-03-29 12:28:25 “Start up error: java.sql.SQLException: MacromediaSQLServer JDBC DriverSQLServerLogin failed for user ‘breeze’ because the account is currently locked out. The system administrator can unlock it. .” START_UP START_UP_ERROR E S – “-” – – –
Error message on the DB configuration page “Your login failed for this database user. Please verify that you have specified the correct login and password for your database user.”

Solution:

Check to make sure the Connect user has adequate local permissions on SQL to allow updating the Connect database. To resolve the specific account locking issue, uncheck the status of the Connect user on its Login Properties: DB engine -> Security -> Logins -> Right click properties on SA (or Connect User with local SA for the upgrade/installation) and uncheck “Login is locked out” status.

Database