Adobe Connect Support Blog

January 23, 2019 /General /Reporting /Seminars /

Long delay in loading list under Seminar tab/ Seminar by session report

Issue Description: Long delay in loading list under Seminar tab/ Seminar by session report

Environment:

  • Adobe Connect Hosted
  • Adobe Connect version 10.1.0

Reason behind the behavior:

  • We had discovered this as a bug post Adobe Connect 10.1 upgrade but it is being replicated after 10.2 upgrade as well.

Steps to Replicate:

  • Login to Adobe connect account> Click “Seminar” tab.
  • It takes 10-15 minutes to load the list of seminar and associated folders.

Solution:

  • This is being investigated by the engineering team.

Workaround:

  • Wait for 10-15 minutes to load the list of Seminars/ associated report by session.

Additional Information:

  • We have a BUG already open with the engineering team. Details will be added soon.
  • Upon checking the debug logs the slow query duration shows long delay:
    [01-18 15:06:07,631] https-8443-92 (INFO) SLOW QUERY: 372059ms spid:390 com.adobe.connect.dal.ScoDAL.getSeminars(“1086789376″,”1295089364”,8,8)
    [01-18 15:30:07,631] https-8443-92 (INFO) SLOW QUERY: 42800ms spid:390 com.adobe.connect.dal.ScoDAL.getSeminars(“1086789376″,”1295089364”,8,8)
General, Reporting, Seminars