Adobe Connect Support Blog

MAC users cannot share any Application inside Connect Meeting

Problem Statement: MAC users trying to screen share any Application see a blank screen.

Environment:

  • Adobe Connect Hosted/On-premise
  • MAC osx 10.14.2/3
  • Adobe Connect application Version- 2019,1,1,64

Steps to Replicate:

  1. Launch a Connect meeting room as a host.
  2. Click on the downward arrow next to Share My Screen and choose to Share My Screen.
  3. From the 3 options displayed – Desktop/Applications/Windows.
  4. choose Applications and select any Application to share.
  5. Participants will see a blank screen.
  6. The host will see a blank screen in the Mini Control Panel.

Reason for this Behavior: This was identified a BUG post Adobe Connect 10.1 upgrade.

Solution: We have logged this as a BUG and it is being investigated by the engineering team.

Additional Information: This is logged as a Bug#CONN-4110481 which is pending investigation.

 

Adobe Connect App for Mac, Meeting