Adobe Connect Support Blog

July 7, 2015 /General /Recording /

MP4 Recording Conversion Update

MP4 recording conversion functionality was recently unavailable for all Adobe Connect Hosted Accounts.

Note: Offline FLV recording conversion was unaffected and remains fully operational.

Update: 09 July

There is a workaround in place, as of 10:30 EST, to get the MP4 conversions back on track. Any job that was submitted prior to this may continue to throw an error to the user in the web app. Here is the way ahead:

• If you submitted a job this morning and the web app shows a conversion error, re-submit the job
• The queue is very long right now and it may take longer than normal for the conversions to finish.
• If you recently submitted a job, within the last hour or so, report all any new problems to the adobe support team.

General, Recording

Join the discussion

  • By Tom Bennett - 10:40 PM on July 9, 2015  

    Hi,
    When do you expect the MP4 Conversion to be active? It has been down at least 24 hours at this point..

    Tom

    • By Frank DeRienzo - 11:25 PM on July 9, 2015  

      Hi Tom, There is a workaround in place, as of about 4 hours ago, to get the MP4 conversions back on track. Any job that was submitted prior to this may continue to throw an error to the user in the web app. He is the way ahead:

      • If you submitted a job a few hours ago and the web app shows a conversion error, re-submit the job
      • The queue is very long right now and it may take longer than normal for the conversions to finish.
      • If you recently submitted a job, within the last hour or so, report all any new problems to the adobe support team.

  • By Tom Bennett - 12:37 AM on July 10, 2015  

    Hi Frank,

    It works for me now.. Thank you for the assistance.

    Tom