Adobe Connect Support Blog

March 29, 2018 /Meeting /Whiteboard /

On whiteboard lines drawn from edge of square start from behind in Mac book pro

PROBLEM DESCRIPTION: On whiteboard lines drawn from edge of square start from behind when we run the meeting in Adobe connect application on Mac book pro.

Line drawn from edge of Square:-                                                   Line drawn before edge of Square:-


Environment:

Adobe Connect  Hosted
Adobe Connect version 9.7.0b
MAC version- 10.13 (High Sierra), 10.12 (Sierra)

Reason behind the behavior:
We have recently discovered a new bug which indicates this has happened post 9.7.0b upgrade.

Solution:
This issue is still being investigated by our engineering team.

Workaround:
Launch the meeting in Flash player instead of Adobe Connect application.

Additional Information:
1. The BUG is under investigation by our Engineering team with High priority and we will update this link once we have further information.
2. Recording displays this issue being replicated:-

Meeting, Whiteboard