In Connect Meeting, Clicking “Don’t show this dialog again” has no Effect on the Tips Dialog

Issue: Upon startup, Tips for using Adobe Connect for Hosts is displayed. After clicking on “Don’t show this dialog again” and dismissing the dialog, the next time Connect is launched the dialog is again displayed.

dialog.fw

This is caused by a problem storing the changes locally available to flash applications on client machines. Here are workaround steps:

  1. Open the connect meeting in the IE/Firefox. You can append launcher=false to the meeting URL to open it in browser: <url>/?launcher=false
  2. Right click on the meeting and select Settings; the  flash dialog GUI will appear:

flash1.fw

3. Click on the folder icon:

flash2.fw

4. Check that the variable for storage is allowed and is greater than 0 and also check to see if the Currently used variable is equal to the allowed value.

5. If the Currently used variable is showing 0 then close this dialog and again right click on meeting and open the Global Settings. The following dialog will appear:

flashglobal.fw

6. Click on Local Storage Settings by Site:

flashglobal2.fw

7. Make sure that the Adobe Connect server is listed there and it is allowed as depicted in the third column. If it is not allowed, then allow it using the drop-down menu.

Video pod missing from Pods menu in meeting room

Issue: Video pod missing from pod menu in meeting room.

Description:

Create a new meeting room.
Launch the meeting room and click on Pods.
Under drop down you will see that video pod is missing.

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Reason:

There is a feature id = 9 in PPS_ACCOUNT_FEATURES table in database. Check the table and find whether row with Feature_ID=9 is listed.

Resolution:-

Open the table PPS_ACCOUNT_FEATURES and look for feature_id=9.

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Delete the entire row.

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Restart the connect service and flash media server.
Create a new meeting room and video pod should be listed under Pods menu.

Note: This resolution only applies to On-Premise accounts.

 

 

 

Adobe Connect Offline Recording Option Captures and Records Local Client Screen Activity

Adobe Connect Offline Recording Option Captures & Records Local Screen Assets:

While in the process of creating an offline recording in Connect, the recording will capture extraneous desktop application activity if Windows is in Non-Aero mode

To stop extraneous recording,  turn on the Aero theme: Control Panel\All Control Panel Items\Personalization – choose any Aero theme.

aero.fw

This workaround will limit the offline recording to the Connect Meeting archive.

Here is the related forum discussion for reference: https://forums.adobe.com/message/6629306#6629306

Hiding attendee pod in meeting

Hiding attendee pod in meeting

Introduction: With Adobe Connect A host can hide the attendee pod as per need of the session

Environment: Hosted

Solution:

With Adobe Connect a lot can be done in a Meeting. The host has rights to do most of possible things. Out of which hiding the ‘Attendee Pod/list’ is one option the host has while the meeting is going on, so that only the user who has permission can check the attendee list like host or presenter or no one.

There are two ways of hiding the Attendee Pod:

  1. Moving the Attendee Pod to the Presenter Only Area.
  2. Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

The first option lets the host and presenter see the Attendee pod while the meeting is going on and helps in managing the attendees in the Presenters only Area, while in the second option the Attendees pod is completely hidden. In order to make any changes the host has to first enable the attendee pod.

Moving the Attendee Pod to the Presenter Only Area.

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Enable Presenter Only Area’ option.
  • Drag and drop the ‘Attendee Pod’ to the Presenter only area.

poa

 

Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

  • Launch the Meeting.
  • Click on ‘Pods’.
  • Then uncheck the ‘Attendee List’ option.

PODS

Change meeting room background

Introduction: With Adobe Connect a host can always change the background of a meeting as per the requirement of the session.

Environment: Hosted

Solution:
To change the background of a Meeting, the host has to simply follow these steps:

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Preferences…’.
  • And then in ‘General’ settings page, upload the image.
  • Click done and the image selected becomes the background of the meeting room

.background

How to use – Adobe Connect captioning -Closed Caption Pod

With the Adobe Connect Closed Caption Pods extension from Adobe ensures that participants who are deaf or hard of hearing may fully participate in online meetings and events.

The extension is available free of charge to Adobe Connect customers.

Meeting organizers hire professional captioning services from providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First. Professional stenographers attend the Adobe Connect meeting or teleconference to listen to the audio and transcribe the information using specialized stenographer’s keyboards. This information is transmitted to a captioning server

The captions are transmitted to the Adobe Connect Meeting and viewed by the end users. Meeting participants have the ability to customize the caption font size and color settings to enhance readability. Participants can even skip back to re-read previous captions and then fast forward to the current captions. Participants may individually choose to display or not to display captions on their individual screen. Participants can optionally save the captions as a transcript and download them at the conclusion of a meeting.

1. Loading the Closed Caption Pod into your meeting

Meeting Hosts or Presenters can upload and share the ClosedCaptionPod.swf file from the Share pod to start the Closed Caption extension. Simply select Share Document

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Next, choose Browse My Computer2

And finally select the AC9_ClosedCaptioning_v.3.3 file to load.

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At any point in time, the Host or Presenter can stop sharing this extension by clicking the “Stop Sharing” button in the toolbar of the Share pod, however if you close the Pod all connections will be closed and any recorded transcripts will be lost.

2. Establishing and managing connections

1. After the Host launches the Closed Captioning Pod, they can simply click on the “+” tab to create the first connection.

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2. On the New Connection tab, the Host can choose to Configure Connection by selecting a caption provider or “Other” in a dropdown menu. The Host selects the provider and the relevant connection form is revealed. Prior to establishing a connection, the tab will be titled “New Connection” and the circular-slashed red “not-connected” icon will be shown on the tab.

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Providers such as the Media Access Group at WGBH, Caption Colorado, and Caption First require subscription which would allow you to further use the pod once you are subscribed and successfully connected to their network.

 

Query related to create meeting

To create a meeting, host should be the part of the Meeting Host Group in the Adobe Connect Account. Please follow the below mentioned points to be the part of a Meeting Host group

1)      Go to Administration

2)      Click on Users and Groups

3)      Click on Meeting Hosts

4)      Click on Information

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5)      Click on Edit Group Membership

6)      Select your name from the list Possible Group Members

7)      Click on Add

8)      Get your name in the list of Current Group Members

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Click on Meeting tab

Difference between Shared Meeting and My meeting:

Shared Meeting: If we have more than 1 host in the account, if a host creates the meeting under Shared Meeting folder, the other host for the same account can use the same meeting

My Meeting: Host who has created the meeting, can only access the meeting room.

User Meeting: This contains the meeting room created by all the meeting hosts in the account. Only administrator can use it

Here we are going to conduct the meeting under My Meeting tab

a) Go to Meeting

b) My Meetings

c) New Meeting

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a) Give any unique name to the Meeting room

b) Custom URL is to customize the URL for that particular meeting room. In this we have used “test1”

c) Summary is to provide the basic information about the meeting

d) Start Time and Duration is for our reference to know when to conduct the meeting.

e) We can choose any default Template or can create our own Template which has our own settings

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Access Levels:

a) If we select the first option, only users who are registered for the meeting can join it.

b) In second option, the users who are already registered can directly join the meeting room and if guests tries to enter, host gets the prompt in the meeting room itself to allow or deny that guest

c) In third option, all guest can enter into the meeting room without any permission of host

 

By default, second option is selected.

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Audio Conference Settings:

a) If we select the first option, we cannot use any audio conference in the meeting room, however we can use our Microphone and the Speaker for the communication.

b) By selecting the second option, we can include any audio conference which is already configured in our account

c) In third option, we use those audio conference which are not configured in our account.

 

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How to add participants for meeting room?

To add the participants in the meeting room go to Edit Participants > Select the participant from the group of Available Users and Groups > Select the name and click Add.

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To add the users in Available Users and Groups Go to Administrator > Users and Group > New User

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We can send invitations to our participants to join the meeting.

With the help of drop-down we can that whom do we want to invite

1)      All Hosts, Presenters and Participants

2)      Hosts only

3)      Presenter only

4)      Participants only

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We can customize the subject and message body of the Invitation.

 

How to add Host and Presenter in the Meeting room?

a) Go to Edit Participants option for the Meeting room

b) Click on the name from Current participants list

c) Click on set User role

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How to create Template?

We can move any meeting into a template folder so that we could use all the settings for that meeting into another meeting.

a) Click on Meeting tab

b) Select the Meeting which you want to use as a template

c) Click on Move

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Select either My Template or Shared Template and click on Move

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Now whenever we will create a meeting, will get this meeting listed in the Template drop-down menu

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Unable to join the meeting as a host:

Go to Group Memberships and check if you are the part of Meeting Host in the account

Go to My Profile > Group Memberships

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If you are the part of Meeting host then check if you are the host for that particular meeting room by using Edit Participants option.

MEETING HOST ENTERS MEETING AS A PARTICIPANT

Introduction: MEETING HOST ENTERS MEETING AS A PARTICIPANT

Environment: Hosted

Solution:

To host a meeting a user must fulfill two conditions:

  1. The user should be a part of meeting host group.
  2. The user should be set as host in the edit participant list of the meeting.

1.1 Steps for the user to check if they are part of meeting host group are:

♦Log in to Adobe Connect Central.
♦Click on ‘My Profile’.

my profile

♦Click on ‘Group Membership’

group membership

 

1.2 Steps for an administrator to check if a user is part of meeting host:

  • Log in to Adobe Connect Central.
  • Click on ‘Administration’.
  • Click on ‘Users and Groups’.
  • Click on the user’s name and then double click on “Meeting Hosts”.

administration

 

2.1 Steps for the user to check if he is listed as the host for the meeting:

  • Log in to Adobe Connect Central.
  • Go to the meeting and then click on ‘Edit Participant’.
  • And check if their name is listed as host.

(*if the user gets ‘Not Authorized’ error then the user should contact the administrator to further investigate.)

2.2 Steps for the Administrator to check if a user is set as Meeting host in a meeting:

  • Log in to Adobe Connect Central.
  • Go to the ‘Edit Participant’ page of the Meeting.
  • Check if the user is listed as host.

edit participant

Adobe Connect Meeting becomes Unresponsive with Clients Running Mac OS X 10.9 Mavericks

Adobe Connect supports Mac OS X 10.9 (also known as Mavericks). In some rare instances clients running Mavericks consistently experience freezing and disconnection issues. The root cause has not yet been identified; here are recommendations that have addressed the issue for some users:

-        Ensure latest Adobe Connect add-in and Flash Player are installed:  https://www.adobe.com/support/connect/downloads-updates.html

-        Set the correct sand-box settings in Safari as documented in these tech-notes:

Apple support also provided these recommendations:

-        Enable Sandbox mode in Safari. Make sure you have the Adobe Connect room open when you try and add the webpage.

-        Change the DNS settings to Google’s server, and disable prefetching. Make sure that you reset the computer after changing the DNS: http://support.apple.com/kb/ts3408

We have not reproduced this issue with either OS X 10.9.5 or Mac OS X 10.10 (also known as Yosemite).

The issue is still under investigation with Adobe and Apple.

Cannot use keyword while creating meeting (custom URLs)

When you add a new content, a new meeting, a new course or a new curriculum, a new seminar, or a new event, it is preferred to create a custom URL for the content.

This URL is unique across the entire Acrobat Connect Pro account and helps to identify the content quickly.

New1

A. Uneditable portion of URL     B. Customizable portion of URL

Custom URL rules:

  • You cannot edit a custom URL after you create it.
  • You cannot use digits (0 – 9) at the beginning of a custom URL.
  • Custom URLs cannot contain any punctuation, spaces, or control codes.
  • If you enter any uppercase letters, they are automatically converted to lowercase letters to conform to URL case sensitivity conventions.
  • You cannot use name for any Adobe product (like cs, cs2, cs6, photoshop, etc…)
  • Do not use any of the following reserved keywords in your custom URL:
account content idle report
acrobat course info sco
adobe cs input search
admin cs2 livecycle seminar
administrator curriculum macromedia send
api data meeting service
app default metadata servlet
archives download monitor soap
breeze event open source
builder fcs output src
close flash photoshop stream
com gateway presenter systems
common go producer training
connect home public user
console hosted publish xml
cs3 cs4 cs5

cs6

NOTE: As new versions of Adobe products will be upgraded, keywords will be assigned automatically to the list. For example: cs5, cs6, etc…