Unable to share images and flash files in meeting room after changing the default port from 80 to another port

We have recently discovered a new problem where you might run into an error when trying to share any content in a meeting room, eg images, flash files etc., if you have changed the default HTTP port of the Connect server from 80 to any other port.

Environment : On Premise Installation

Method: Follow this blog procedure to change the default http port of the Connect server : http://blogs.adobe.com/connectsupport/configure-your-adobe-connect-8-server-to-override-the-default-http-port-80/

Result: On-demand contents work fine but any contents shared in the meeting room are blank

Workaround: Use only default ports to avoid this issue.

Additional Information:  The meetings should launch fine but you might not be able to view any content in the meeting room. If you launch a content from content library it works fine. Changing the default http port is only supported for on demand contents as of now. Contents might not work if accessed from a meeting room.

We have logged a Feature Enhancement Request regarding this targeted as #3744993. Engineering is currently reviewing the feasibility of including this feature in a future release.

Blank screen upon completing registration for events in Adobe Connect 9.2

Issue: Some users may see blank screen upon completing registration for events in Adobe Connect 9.2

Description: If an external component is used in the Event Catalog header then some users may see blank screen upon submitting the registration page.

Workaround: Remove the external component from the “Event Catalog”

Steps:
01. Login to connect.
02. Click on Event Management tab.
03. Select the Event you have issue with.
04. Click on Edit Information.
05. Click “Edit” link near the event template drop down.
06. When CQ page opens click on “Catalog”.
07. Delete the external component from the catalog header.
08. From CQ elements panel click on “Activate template”.
09. Click on Shared templates in CQ.
10. Find the template you are using in your event and click on “Edit template” (pencil icon in CQ).
11. From CQ elements panel click on “Activate template”.

Web Services API call: sco-session-seminar-list

We have opened a bug around a recent undocumented change in the Web Services API actions.

The action, sco-session-seminar-list, which prior to 9.2.2 returned all seminar sessions for which the authenticated user had Host permissions, now requires the alternative action: sco-seminar-sessions-list. Use sco-seminar-sessions-list instead of sco-session-seminar-list until we resolve the open issue around this change; we have logged bug number: Watson: 3772441.

Consider this sample action (wherein FQDN designates your fully qualified domain name) as an example: Instead of running the action:  https://FQDN/api/xml?action=sco-session-seminar-list&sco-id=1369951914 to get all the seminar sessions under the seminar license with the sco-id of 1369951914 you ought to run this API instead: https://FQDN/api/xml?action=sco-seminar-sessions-list&sco-id=1369951914

To list all the sessions that are linked to a meeting room under one license, put a filter on the source-sco-id as in this example action: http://FQDN/api/xml?action=sco-seminar-sessions-list&sco-id=sco-id-of-the-seminar-license&filter-source-sco-id=sco-id-of-the-meeting-room

Update/Renew your licenses on Connect on premise installation

Upon few requests I’m listing the steps to renew/update your licenses on the Connect server installation.

Conditions in which these steps should be followed :

  • If you have purchased additional licenses on your existing Connect account and you wish to update them on the server
  • You have an Adobe Connect server installation on your own premises
  • You want to update additional license on your existing license key and not a completely new serial key

Please follow the below steps to update your license file on the server :

  • Goto the Connect server and launch the Admin Console :  http://localhost:8510/console
  • Navigate to the License Settings tab
  • Click on the First link which says : Download your license file from Adobe
  • It is necessary to download a fresh copy of your license file after renewal or on purchasing additional licenses to see the refreshed additions.
  • Once it is downloaded Click on Browse on Step 2 and upload the file just downloaded
  • Save the page and your license should be refreshed.

license-update

If you have a clustered environment setup for the Connect servers, it is not necessary to apply these steps on all the servers.Doing it on any one of them is sufficient as it updates the settings in the DB.

Hope you would find this article useful when you want to update your licenses next time.

 

 

What files to download from LWS for Connect server installation/upgrade

I have received requests from some users to publish what all files are necessary to be downloaded when planning to do an install or upgrade on Adobe Connect server. I know this should have confused many of us, but here I’m listing the required files.

Environment – On Premise

  • Login to your LWS account : http://licensing.adobe.com
  • Goto Licenses > Downloads

LWS-1

  • Choose your product : Connect Lic General
  • Choose the desired version. I am choosing version 9 here
  • Click on Connect Lic General hyperlink at the bottom

LWS-2

  • Download both the highlighted packages for the installation

LWS-3

  • The All Platform Multilanguage/NA package contains the actuall installer files
  • The All Platform Package extractor is the extractor utility specially bundled with the installer and only this utility should be used to extract the installer files

 

I hope this makes the download process simpler for your install/upgrade next time.

 

Update your Presenter content in Connect

I have received requests from lot of users to publish the steps of how we can update an already published content on Connect server which is tied to a course/curriculum.

Please follow the below steps only if you have published your content in the below manner to Connect :

  •  Create a Presenter Powerpoint content
  •  Publish the file locally on your desktop as a zip file instead of publishing it to the Connect server directly.
  •  Once the zip file is published, upload the zip to your Connect content library

If you have published your Presenter content to Connect in the above manner, and you would like to make any changes to the content, you can do so by the below steps :

  • Make the desired changes in the Presenter file & save them.
  • Republish the file locally on your desktop as a new zip
  • Now login to your Connect application and navigate to the already published content
  • Click on Upload content and browse the new Zip file and Save.

 

Please note that although it displays a message there that : ” The content should be in the following format:  *.ppt, *.pptx , however you can also upload your zip file published from Presenter as well here as it is identified by the content type of the file being uploaded, which is ppt/pptx in a content published via Presenter.

upload-content

Please note that if your content is tied to a training or course item, it is NOT recommended to make changes to its content once the course has been made live for users as this may cause inconsistency in their reporting status. If your content is tied to a course/curriculum and you have updated the content after it is already in use by the users, only updating the original content would not update it in the actual course. You will need to update it from the course as well.

  • If it is a course, Goto the course and goto Select Content again and resave the content
  • If it is a curriculum, goto the curriculum, click the desired item from the left, on right hand panel under Course, click on Goto Source, now under that course, click on Select Content and resave the content

update-curr

 

update-curr-1

  • Please note that when you will go to update the content in the actual course/curriculum, you will get a warning message :

update-curr-2

  • Hence it is recommended not to modify the uploaded content in a training/course unless highly important, once it has been made live, else it might cause the above inconsistencies.

 

Connect Reports Never Returning Data in Firefox

reports
The Adobe Connect Reports module is Flex based and for longer queries (reports on courses or curricula with large enrollments for example), sometimes the report can take many minutes to return data back to the browser.  Previously we have worked on issues with the reporting module in which the busy cursor (spinning wheel) continues to spin indefinitely and doesn’t return data because the query took too long to return.  We have made adjustments to the DB views and code to fix the performance of the reports in the latest versions of Adobe Connect and up until recently, we had solved this problem for users running the latest versions of the application.

However recently we have seen with newer versions of the Firefox web browser, the reports once again spin indefinitely and not return data in the Flex based reports in some instances where the queries are large.  Investigation into this lead us to determine that after a period of 5 minutes, we saw a socket write error in the debug log like the one below:

[05-29 10:15:30,623] http-80-15 (INFO) Exception caught in Rows.parse(), e= org.xml.sax.SAXException

ClientAbortException:  java.net.SocketException: Software caused connection abort: socket write error

After changing various FireFox timeout settings to no avail, we noticed the following newer setting ‘network.http.response.timeout’, which was introduced in Firefox 29 (the current version is 30). The default value for this timeout is 300 seconds (5 minutes).  In previous versions there was no default value.

After changing it to a longer value, the reporting now works in our testing. With the current implementation of the reporting module, there is no way for Flex to detect that the http response has timed out. Until we can address this in the Flex code and provide a warning, we just have to be mindful of this setting in FireFox.

To change this setting, you simply type this in the Firefox browser address bar: about:config and hit enter.

You will see a page with all of the configurable settings.  Search for ‘network.http.response.timeout‘ to isolate just the one setting you need to change (there are a lot of settings to scroll through otherwise).  The default value is 300 seconds (5 minutes).  If you are running into the situation where your reports are not coming back with data (and you are running the latest version of Adobe Connect , 9.2 and above), you can adjust this setting to see if it helps (if you are using Firefox as a browser).  If you anticipate users having to run large queries (like curriculum reports with large enrollments in the 1000s of users), you will need to adjust this setting.

ffsetting1

Type ‘about:config’ in the address bar. Then search for ‘network.http.response.timeout’

ffsetting2

Modify the value by clicking on the 300 value itself and then entering the new value when prompted.

 

 

Adobe Connect 9.2.2 Patch Now Available

The Adobe Connect 9.2.2 On Premise (Licensed) patch is now available for download at:

http://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html

This download includes deployment instructions. It is intended for installation on Adobe Connect servers already running 9.2, as this is a patch (not a full install).

 

 

While making flv in Adobe Connect getting error Not authorized

Problem: While making recording offline, an error message “Not authorized” is seen in spite of the user being part of the meeting host and administrator Groups.

Reason: Chances are user is not the host for that particular meeting, so we need to add the user as a host in that meeting using “Edit participant” Tab.

Environment: Hosted/Licensed

1) Click on the name of the meeting room, for which we are not able to make recording offline.

 

bl

 

2) Go to Edit participants

3) Select the impacted users name

4) Click on “Add”.

 

bl21 copy

 

 

 

Impacted users name will appear in the list of Current participants,

5) select the name

6) click on set user role

7) select “Host”

bl3 copy

 

Adobe Connect access level explained

Problem: Some of the users get confused on the various access levels given to the users on adobe connect account.

Environment: Licensed/Hosted

Reason:  An administrator is not actually the administrator as it also requires other group’s membership to perform some tasks. Given below is a diagram that explains the access levels.

Access level3

Click on image to enlarge.

A Super admin on adobe connect is a user having group memberships of meeting host and administrator.