Test meeting connection

Adobe Connect provides an online Connection Test for troubleshooting connection problems with your Adobe Connect Meeting. This utility tests the four key components for a successful meeting experience:

  •  Flash Player version
  • Network connectivity to the Adobe Connect Server
  • Available bandwidth
  • Acrobat Connect Meeting Add-in version

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You can access this utility inside the meeting room by choosing Help > Troubleshooting. You can also access the test at the following URL:  https://admin.acrobat.com/common/help/en/support/meeting_test.htm.

In the Adobe Connect Connection Test, if you are getting a fail on step 2:  Adobe Connect connection test: unable to connect.

2

This means that there is no communication between your computer and the Connect server.

If you want to see the details of what happened, click on Send Results and then the Details… link.

There is likely a firewall setting, or something similar, that is preventing the one computer for communicating with the Connect server.

Adobe Connect requires suitable connectivity from each user to the server. Adobe Connect can accommodate different bandwidth levels such as modem, DSL, and LAN. But each type of connection requires a certain minimum for acceptable performance.

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In addition to the throughput on any given type of connection, there are other factors that can affect the overall bandwidth of each connection. These factors include firewalls and proxy servers.

Adobe Connect presentations are normally delivered as HTTP data on port 80, while meeting audio and video streams are delivered as RTMP data on port 1935. When users are inside a corporate firewall that blocks these optimal ports, Adobe Connect uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This fallback technology is called tunneling. This tunneling mechanism results in additional overhead that impacts overall throughput and the end user experience.

If the Add-in is not installed, then trying to share your screen or a PPTX file in a meeting results in a prompt to download and install the Add-in (or “Lightning download”). The Add-in can also be installed manually before a Meeting. The Add-in is not required to be a Host or Presenter. Even if the Add-in is installed, Flash Player is still required to start or join a meeting.

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The Adobe Connect Add-in is a specialized version of Flash Player, required for the following functionality in an Adobe Connect Meeting Room:

  • Screen sharing
  • Offline recording (FLV format)
  • Share a supported file by dragging it into a share pod
  • Enhanced Audio and Echo Cancellation
  • Sharing PPTX files

Cannot find recording

Issue: Not able to find the recording

Resolution:

1. If you know the name of the meeting and you have not moved the recording or deleted the meeting

  • Click on the MEETING tab
  • Go to your meeting
  • Under recording tab you will find the recording

r1

2. If you know the name of the recording

  • Search the name in top right corner search box

r1.2

  • You will find the recording

r2

3. If you only have the recording url

  • Append the url with “?mode=xml”

 r3

  • You will find a number called Sco-id which is surrounded by the red rectangle in the above picture
  • Copy the number
  • Now go to the meeting tab and click on the address box you will find the sco-id over there replace that sco-id number with the sco-id number of recording and hit enter

r4

  • You will find the path of the recording as shown below

 

 r5

 

 

  • Follow the path to find the recording

 

 

Users are Unable to join /enter Meeting Room

Environment: Hosted

Reason:

1. Forgot password/password does not work

2. Don’t have a user ID and password to get into a meeting

Solution:

1. Try using the Forgot your password link to set a new password. If this Doesn’t work contact your account administrator to verify access for the account.

a

 

2.If you don’t have an user ID and password to get into a meeting contact your Connect Administrator to request the same.

Guest logins are also an option for meetings, but must be approved by the Meetings Host. With private meetings, the Meeting Host must approve guest login requests.

2

 

 

 

 

Creating an open access meeting where Participant don’t require approval to join.

Environment: Hosted

Issue: In large meeting/seminar rooms if the meeting is created using the access type “Only registered users and accepted guests may enter the room” then the host approves each guest’s entry request to allow them in the meeting.

b

Solution: To avoid this situation always select the access type “Anyone who has the URL for the meeting can enter the room

  •        Go to Meeting > New Meeting

b

  • Enter the required Meeting Information and  select access type as  “Anyone who has the URL  for the meeting can enter the room”

c

  • In case you need further assistance contact Adobe Connect Support for help.

Note: If you choose the access level to ‘Anyone who has the url can enter the meeting’, you might experience a security risk as well, as any unintended user who gets the url can also try to join the meeting and create disruptions, which would be problematic to the rest of the attendees. 

Record Meeting option is disabled in Meeting Room

z

Reason: Only Adobe Connect Administrator has the rights to disable/enable the Record Meeting Option in Meeting Room depending on the requirement/needs.

Environment: Hosted

Solution:  To enable Record Meeting option in Meeting

  • Go to Administration > Compliance and Control > Recordings and Notice

x

  • Now uncheck the option Lock recording settings for all meeting

v

Note: If you are not able to access Administration tab contact your Adobe Connect Account Administrator.

Administrator joins/enters meeting room as a participant

Reason: In Named Host pricing model user should be a part of Meeting Host group in order to enter the Meeting room as a Host. You will not be able to enter the Meeting room as a Host if you are member of only the Administration Group.

Solution: 1. Check your Group Membership

  • Go to My Profile > Group Membership

b

 

If you don’t see Meeting Host listed there then follow below mentioned steps.

2. In order to be the part of the Meeting Host group Go to Administration > Users and Groups

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  • Select Meeting Hosts Group and then click on Information

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  • Click on View Group Members

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  • Select your Name and click on Add to add yourself to the Meeting Host Group

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  • Once you are the part of the Meeting Host group , your name will appear under Current Group Members

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Note: If you are still getting the same issue contact Adobe support for help.

In Connect Meeting, Clicking “Don’t show this dialog again” has no Effect on the Tips Dialog

Issue: Upon startup, Tips for using Adobe Connect for Hosts is displayed. After clicking on “Don’t show this dialog again” and dismissing the dialog, the next time Connect is launched the dialog is again displayed.

dialog.fw

This is caused by a problem storing the changes locally available to flash applications on client machines. Here are workaround steps:

  1. Open the connect meeting in the IE/Firefox. You can append launcher=false to the meeting URL to open it in browser: <url>/?launcher=false
  2. Right click on the meeting and select Settings; the  flash dialog GUI will appear:

flash1.fw

3. Click on the folder icon:

flash2.fw

4. Check that the variable for storage is allowed and is greater than 0 (make sure the slider is not all the way to the left) and also check to see if the Currently used variable is equal to the allowed value.

5. If the Currently used variable is showing 0 then close this dialog and again right click on meeting and open the Global Settings. The following dialog will appear:

flashglobal.fw

6. Click on Local Storage Settings by Site:

flashglobal2.fw

7. Make sure that the Adobe Connect server is listed there and it is allowed as depicted in the third column. If it is not allowed, then allow it using the drop-down menu.

Here are some additional references that may be helpful:

http://www.macromedia.com/support/documentation/en/flashplayer/help/help02.html

http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html

http://help.adobe.com/en_US/FlashPlayer/LSM/WS6aa5ec234ff3f285139dc56112e3786b68c-7fff.html

Video pod missing from Pods menu in meeting room

Issue: Video pod missing from pod menu in meeting room.

Description:

Create a new meeting room.
Launch the meeting room and click on Pods.
Under drop down you will see that video pod is missing.

1

Reason:

There is a feature id = 9 in PPS_ACCOUNT_FEATURES table in database. Check the table and find whether row with Feature_ID=9 is listed.

Resolution:-

Open the table PPS_ACCOUNT_FEATURES and look for feature_id=9.

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Delete the entire row.

3

 

Restart the connect service and flash media server.
Create a new meeting room and video pod should be listed under Pods menu.

Note: This resolution only applies to On-Premise accounts.

 

 

 

Adobe Connect Offline Recording Option Captures and Records Local Client Screen Activity

Adobe Connect Offline Recording Option Captures & Records Local Screen Assets:

While in the process of creating an offline recording in Connect, the recording will capture extraneous desktop application activity if Windows is in Non-Aero mode

To stop extraneous recording,  turn on the Aero theme: Control Panel\All Control Panel Items\Personalization – choose any Aero theme.

aero.fw

This workaround will limit the offline recording to the Connect Meeting archive.

Here is the related forum discussion for reference: https://forums.adobe.com/message/6629306#6629306

Hiding attendee pod in meeting

Hiding attendee pod in meeting

Introduction: With Adobe Connect A host can hide the attendee pod as per need of the session

Environment: Hosted

Solution:

With Adobe Connect a lot can be done in a Meeting. The host has rights to do most of possible things. Out of which hiding the ‘Attendee Pod/list’ is one option the host has while the meeting is going on, so that only the user who has permission can check the attendee list like host or presenter or no one.

There are two ways of hiding the Attendee Pod:

  1. Moving the Attendee Pod to the Presenter Only Area.
  2. Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

The first option lets the host and presenter see the Attendee pod while the meeting is going on and helps in managing the attendees in the Presenters only Area, while in the second option the Attendees pod is completely hidden. In order to make any changes the host has to first enable the attendee pod.

Moving the Attendee Pod to the Presenter Only Area.

  • Launch the meeting.
  • Click on ‘Meeting’ on top left corner.
  • Click on ‘Enable Presenter Only Area’ option.
  • Drag and drop the ‘Attendee Pod’ to the Presenter only area.

poa

 

Hiding the Attendee Pod from the ‘Pods’ option in the Meeting.

  • Launch the Meeting.
  • Click on ‘Pods’.
  • Then uncheck the ‘Attendee List’ option.

PODS