Using Social Profile for Events (Hosted Accounts)
- Log in using an Administrator account
- Click Administration> Users and Groups> Edit Login and Password Policies
- Enable Event Managers to allow use of Social Profiles.
Using Social Profile for Events (Hosted Accounts)
We can update the audio profile without interrupting the running meeting. Below are the steps to update the Audio Profile.
Open that meeting room and click on “Meeting” Button
Click on “Preferences” button in the drop down menu.
Click on “Audio Conference” and select the desired audio profile from the drop down menu under “Audio Profile Settings”
Then we get the screen with blue bar which says “Updating Audio Profile…”
Click on “Start Meeting Audio” under the audio menu in meeting.
Emoticons (status options) are a way for participants to communicate with the meeting host or presenter. Emoticons can be used to give a host or presenter feedback on their presentation- such as applause, requests to speak louder /slow down. They are also used to ask and answer questions. Adobe Connect includes the following emoticons:
A participant’s emoticon appears next to their name in the Attendee Pod.
We can disable “Raise Hand” feature in the meeting room.
Below are the steps to disable the Raise Hand feature.
Open the meeting in which we want to disable the Raise Hand feature
Go to “Meeting” menu at the top left corner of the meeting then Click on “Preferences”
Click on “Attendees Pod” option then click on “Disable Raise Hand” check box and Click on done
Step By Step Video
You can refer to the below screen capture (video tutorial)
Full screen is a good feature when presenter wants the attendees to pay attention to a specific pod. This helps in increasing the engagement of participants.
There are two ways to make a pod full screen.
First -The Maximize button in pod options when clicked makes the pod full screen into the meeting room.
To restore that pod to original size, click on restore button which restores the pod.
Second :pods like video and share pod (when we are sharing something) have a button from where we can make it full screen.
Step By Step Video
Problem: How to know the host usage for connect account?
Reason: An account administrator would like to know how many meeting hosts are on the account in order to know their license utilization.
Problem: I have the recording URL but cannot locate it on my account.
Reason: If there are multiple folders in content section a user may not remember the path after moving a recording into the content section of the account, though the user has its URL to access the same.
Problem: Confusion regarding usage of the same URL for new meetings. While conducting a new meeting should a new URL be created every time?
Reason/Error Message or behavior: While creating each meeting start time and duration has to be specified, it should not be confused that the meeting will only be used for that particular time interval and the URL created can’t be used for the next meeting.
In adobe connect there is no restriction on using the same meeting URL for new meetings. You can always use the same URL to conduct umpteen number of sessions.
If you create a new Meeting URL it will always be on your account on the server. Each time you launch the same meeting it creates a separate session for the same Meeting room. All you can do is change the start time/duration of the room in order to send invitations to the users who are added in the participants list.
Even if you skip to change the start time/duration of the meeting room adobe will keep track of each session you will conduct with that URL.
It will be visible under reports for the meeting room. If you navigate to the meeting then choose reports and select by sessions.
You can identify each session with its start and end time.
Attendee Pod has the information about all the attendees. Sometimes there are duplicate attendees in the meeting which is caused by user error when a user opens two instances of the meeting room. In the below screenshot, we can see that a participant with the name “Adobe” appears twice in the meeting.
We can remove the duplicate users by following the below mentioned steps:
Click on the duplicate attendee which you want to remove from meeting in attendee pod.
Click on the first icon which has four bars present at the top of attendee pod -> then select “Remove Selected user”
One of the greatest feature Adobe Connect offers is that we can change the look and feel of the Meeting room. We can change and create the new layouts, we can change the pods name and even can change the background of the meeting rooms. Mentioned below are the steps to change the background of the meeting room.
Open the meeting and click on the Meeting button
Click on the Preferences in drop down menu
Under the General menu we will get the option “Room appearance” where we can click on the upload button
There are two ways to select the file either we can select it from previous uploaded file or we can upload a file from our computer by selecting “Browse My Computer” option.
4.A Selecting file from previous uploaded files.
4b.Browsing file from computer, by clicking on the “Browse My Computer”
Note: File’s dimensions should be 1024×768
Here we can select the Alignment of file from drop down menu, file can be aligned :-
Top-Left, Top-Right, Bottom-Left, Bottom-Right
Click on Done
Final look of meeting
The video quality degrades while sharing video post updating to Adobe connect 9.2.2c
Environment : Hosted
In the recent past, our customers experienced lots of meeting disconnection issues. After investigating the issue we found that high bandwidth usage led to the frequent meeting disconnection.
We have a “Worst Quality” parameter for every video quality level, which prevents the video quality drop below the threshold value. When we implemented the fix for meeting disconnect issue, we removed “Worst Quality” parameter which caused the video quality to drop below the threshold value. As a result video quality degraded. We identified this issue as a bug#3770546 and our engineering team has fixed this issue in the upcoming Adobe Connect version 9.3.
Recommendation to Customers/Users:
We do not have a solution for this issue as of now till 9.3 is released(tentatively scheduled for September 2014). However, some settings for room bandwidth can improve the video quality to some extent. Steps for the same are mentioned below:
Go to Meeting room > Meeting > Preferences > Room Bandwidth > LAN
For more details on optimizing the room bandwidth click here
It is expected that post Adobe Connect 9.3 release, the video quality level will not drop below the threshold value (Set for each video quality level) and will improve the video quality to a great extent.