Articulate Project not Displaying Web Objects After Publishing to Adobe Connect

Issue: If you will publish an Articulate project to Adobe Connect containing web objects, it may not display those web objects. Upon opening the project the client will see the below message at the bottom of the screen.


If “Show all content” is clicked then the content re-launches and displays the video.  This behavior is expected on any HTTPS server where the content is hosted and is not unique to Adobe Connect/hosted.

The solutions include:

  • If your content (web object) is on the HTTPS server then you should have HTTPS enabled on your Adobe Connect server.
  • If your content (web object) is on the HTTP server then you should have HTTPS disabled on your Adobe Connect server.
  • Don’t reference external content

SQL Update Warning Message in 9.5.2 Patch can be Safely Ignored

While applying the SQL update in the 9.5.2 patch,  you might encounter a warning message as depicted below:


This is a general message and can be safely ignored while applying the patch. It is not expected to cause any unexpected inconsistencies in the environment later although full function testing is always prudent after and updates.

Here is the SQL update file that is used in the 9.5.2 patch for your reference :


Environment :  Adobe Connect Licensed Upgrade


Troubleshooting the Flash-less Connect Addin Launch Feature

In order for the Flash-less Connect Meeting Addin to work, you must install the latest Connect Addin as an executable. The reason behind this requirement is that the Addin executable setup inserts needed registry keys within the Windows platform that are necessary to launch the Meeting Addin without Flash. The default, Lightning Addin download by design does not have admin access and cannot configure the Windows client for Flash-less Meetings.

With reference to Macintosh clients, the same rule applies as well. The complete installer needs to be run locally on each client to enable launching the Connect Meeting Addin without Flash.


If the Flash-less launch continues to be problematic, check for older version of the Addin and uninstall them:


If the problem still persists, check also in the registry as there may be residual “connectpro” entries there under HKEY_CLASSES_ROOT:


Manually delete these entries carefully.

New Adobe Connect Support Blog Subscription Option

Now you can stay on top of the new articles and posts by subscribing to the Adobe Connect Support Blog. Simply go to the Adobe Connect Support Blog home page and enter your email address and check off the categories about which you would like to be notified. Click “Subscribe me” and you will begin receiving  regular updates:




Recording Message in Edge Browser

When using the Microsoft Edge browser in an Adobe Connect Meeting, you may see the following dialog box in the upper left:


This does not indicate that the Adobe Connect Meeting is being recorded for later playback as an on-demand archive. To see if an Adobe Connect Meeting is being recorded, the place to look in the 9.5 Meeting is here:


The Microsoft Edge notification is not actually denoting recording in the traditional sense understood by Adobe Connect Meeting users. If you hover the mouse over the red dot in Edge, the recording message will appear in an Connect Meeting, but it has nothing to do with any actual recording. It seems merely to be triggered by the act of broadcasting with a camera or microphone. The recording indicator dot will disappear in Edge if the microphone and camera are not in use or muted, paused or turned off.

AEM/CQ JRE upgrade might not work if the correct default AEM/CQ folder is not selected while deploying 9.5.2

If you’re upgrading from 9.5 to 9.5.2 patch on Adobe Connect servers, please ensure the correct AEM/CQ installation folder is chosen while upgrading the JRE version for AEM/CQ servers else CQ jre might not correctly get upgraded.

Step 4 in the 9.5.2 Readme file for deployment instructions, mentions steps about upgrading JRE for your AEM/CQ servers.  On Step 4e, when you are required to choose the location parent directory of AEM/CQ, make sure to select the correct location where AEM/CQ folder is kept.

By default, it points to the 9.5 default installation directory(\Connect\9.5.0\ )for the install, but we need to make sure it points to root \Connect\ folder inside which AEM/CQ folder is kept and not the 9.5.0 folder.

This would ensure the AEM/CQ and Connect JREs have correctly upgraded and you should see the updated file and folder structure as mentioned in Step 4f  in the Verify Patch deployment instructions.

Affected Environment :   Licensed server 9.5.2 upgrade

If you’ve already applied the patch and suspect running into this problem :

To identify you are running into the same problem as described here, below is how the Connect installed folder structure would look like if somehow the incorrect AEM/CQ location folder is chosen while upgrading AEM/CQ  jre.

** This problem might get caused by the update_cq_jre.exe if not run via following the steps mentioned further below on this article. **



To rectify this problem, follow the below steps : 

Tomcat JRE Update

  • Please remove the current duplicate 9.5.0 folder completely created after running the patch which contains new jre7 folder.


  • Now run update_jre_tomcat.exe as an Administrator and on the prompt select the \Connect\9.5.0\  folder for the installation

952-2       952-3



  • Now run update_cq_jre.exe as an Administrator and on the prompt select the root \Connect\ folder for the installation and NOT the 9.5.0 folder.


  • Finish the install and then it should show the correct jre7 folder created correctly under original 9.5.0 folder like below :



Reporting Enhancements with 9.5 release – Overview

I’m briefly describing here the new Reporting features that were introduced as part of Connect 9.5 release earlier this year. These reports have been added as part of this release to allow Adobe Connect Administrators to have a better view of the usage of their Connect accounts.

Availability : Hosted/Licensed setup

These reports are available under Reports -> System Usage tab. Both the reports can be downloaded in CSV format for further analysis.

Meeting Sessions Report >>

The meeting sessions report provides a summary of various meeting sessions that happened over a period of time and provides details per session such as start and end time, duration, session type (meeting/ seminar/ virtual classroom), total and peak participants.
  • Goto the Reports tab and go under System Usage Reports 



  • Select Meeting Session Usage from the dropdown and click Next


  • Select Date Range for filters and add or remove Report fields to be shown on the Report
  • Create Report
  • The report would be generated and it shows Meeting Usage Data Summary accordingly for the Reporting fields selected for display.
  • The report is available to be downloaded in CSV format or saved for later review by Administrators.
Meeting Usage Report >>

The meeting usage report provides a summary of meeting activity over a period of time. Users can find out total user minutes clocked as well as the peak concurrent users for the given period.

  • Goto the Reports tab and go under System Usage Reports as in Pic-1 above.
  • Select Meeting Usage from the dropdown and click Next


  • Select Date Range for filtering data based on a time duration to be shown on the Report
  •  Create Report
  •  The report would be generated and it shows graphical representation of Meeting Usage Data for the time duration selected. 


  • The graphical report shows the Peak Concurrent Meeting users connected over different dates and the Total User Minutes that were consumed during those dates.
  • The Report can be downloaded in CSV format or saved for later review by Administrators.


Note  :  As indicated on these reports, reports from Reports section may take upto 24 hrs to reflect the latest data, depending upon the synchronization with the Reporting Database.


Hope these exciting features are helpful for you in your usage of Adobe Connect System Reports !



The new Flashless Addin feature update 9.5.2 – some most common queries answered

With the recent 9.5.2 update, Adobe Connect sessions should be accessible to users even if Flash is restricted or not available on their systems. This is described in the 9.5.2 Release Notes.

How does this affect my users attending meetings ?

If flash application is blocked or restricted in any user environment, the user should not be forced to install flash to attend Connect meetings now. When the user will try to launch a meeting, they should see a prompt to either choose to open the meeting in flash application or Adobe Connect addin.

If either of these is not installed, users get an option to choose to install the desired application as per their requirement/policies.


Does this also affect my user’s ability to play recordings ?

Recording playback on client users is also expected to work in the same manner as meeting rooms even if Flash is not present on the client.

Recording playback in on a client without Flash installed will prompt the user to launch it in the addin or prompt the user to install the Connect addin.



What would be my experience if I am connecting via a mobile device with or without Connect mobile app ?

Flashless Add-in launch is a Desktop only feature and only affects any users attending meetings on desktop clients. It does not affect mobile client in any way whether or not the users choose to come via mobile app.

What if I try to load Flash content in my meeting opened in addin ?

Once you choose to open your meeting room in the Connect addin, any content uploaded by hosts/users inside the addin, are expected to work in the addin itself. There should not be any dependency on Flash player for the same.

Does this also mean that users will now have to pass all 4 steps in the meeting Connect Test instead of the current 3 that are required ?

Meeting Connection test is still based on flash player so if users want to run meeting test, they should have flash installed. It would still not be mandatory to pass all the 4 tests as its optional installing one of the components : either the addin or flash plugin, for attending meetings or watching recordings.


Watch out some Quick troubleshooting tips in case you are encountering any troubles with the new addin.

Feel free to contact Support for directing any further queries or information !!


Event Reminder schedule might appear incorrect if Event details are not saved properly

Brief Description  :

Sometimes you might notice upon Duplicating an existing event or if you want to modify the date and time of an existing event, the Email Reminders/Custom Triggers do not operate correctly or show incorrectly scheduled to be sent to users.

Environment :

Connect Hosted/Licensed Events

Steps : 

1)   Create a Duplicate Event from an existing event or modify the Date & time of an existing event.


2)   Click on Duplicate Event button. You are presented to the next screen for editing any other information about the event or just keep it as it is.

3)    Always ensure to scroll down to the bottom of the Edit Information page and click the Save button to save the information for the new Duplicate event



4)    Once this page is saved, the event is fully created and its record gets associated in the database with other attributes.

5)    After this go ahead and verify any Email Triggers and Reminders that you expect to be setup for the new event

6)    The Email Triggers should reflect the reminder timings according to the new time of this event, in case you find any information incorrect, try to Customize the Event reminder/trigger and change the information per your requirement.



7)    Finally save the Event Reminder/Trigger to reflect the appropriate timings and settings.

In case you miss the 4th Step of this process, i.e skip the Save button on Edit info page as it needs to scroll down and might not always be directly visible, you may notice unusual incorrect schedule for your reminders and triggers, like below.



8)    Hence it is very important to save the event first after duplicating and then do verify all your Reminders to make sure they are correctly setup.

9)  Publish the event after these steps.


For any queries or information, feel free to contact Support team.


Connect Meeting Room “NOT FOUND” Error when Launching

This blog article is pertinent to Adobe Connect HOSTED customers who have an account on the following clusters:

NA1, NA2, NA6, NA8, NA9, NA12

We have discovered a new bug recently with the 9.5.2 update (now live on accounts hosted on the clusters mentioned above) which can cause an issue for customers.



You may try to launch a room and get a “NOT FOUND” error instead of the room opening as expected (image below):



This is because if the template from which a meeting room was created happens to have been deleted, then the meeting could result in the ‘Not Found’ state after 9.5.2 upgrade.   Meetings can have many ‘layers’ of templates under them.  Rooms created off of a template created off of a template created off of a template….and so on.  This will only affect a room if the template immediately underneath it is deleted.  Otherwise, if a template many layers underneath a room is deleted, this bug will not be present.  If you are not in the habit of deleting templates, you shouldn’t have to worry about this issue.  If for some reason you run into a room that will not launch and the attempt results in a ‘Not Found’ error screen as seen above, it could be because it’s template was inadvertently or intentionally deleted by the host, and admin, or any other user who has access to modify and administer that template.  Sometimes admins and meeting hosts go into Template folders (either My Template or Shared Template folders) and purge old, no longer used templates.  This could lead to rooms that were created off of those templates, experiencing this problem now as of the 9.5.2 upgrade that was performed this past weekend (February 7th).

Support has a way of recovering templates if they were recently deleted.  They should be contacted as soon as possible so that content (the template) can be recovered if it is still available on our storage devices and backups.

We are working on a hot-fix patch ASAP (we are targeting end of week internally and it should not impact the 9.5.2 rollout scheduled for the remaining clusters).  This fix should alleviate this issue and make it so that the meetings that were created off of a now deleted template, will still launch as expected.

Please contact support for any questions / concerns on this issue or if you are a partner/reseller and have customers who are experiencing this issue.  Again, it will only affect meetings on the clusters mentioned above, where the template used directly underneath a meeting, has been deleted.  Multiple layers down won’t affect the highest level meeting but any template underneath that has a template directly below it, will also be in this state if launched.