Making the Screen-share Control Panel Invisible to Participants

In Connect version 9.3 and later, you are able to make the screen-share control panel invisible to participants in a meeting.

invisible

To make the blue patchwork occlusion that depicts the Screen-share Control Panel disappear, enable transparency in the Windows control panel: Control Panel\All Control Panel Items\Personalization\Window Color and Appearance

transparency.fw

As the manner of enabling this will vary with operating systems and their versions, search on the theme of transparency or aero-mode as it relates to the appropriate OS version. If the aero-mode is disabled the new screen sharing dialog is also disabled. To get the new screen sharing dialog (the one with previews of the application and Windows being shared) aero-mode needs to be enabled.

Resetting your Event templates from CQ in Adobe Connect

Upon a few customer requests, I’m outlining the steps via which you can reset the Event templates that you use in Adobe Connect.

Steps  to be Followed :

1) Login to the Connect application and goto Event Management > Event Templates

2) Choose your template and select Edit Template

EditTemplate

 

 

 

 

 

 

 

 

 

3)  Click on the Reset Template option from the CQ5 toolbox

ResetOption

 

 

 

 

 

 

 

 

 

 

4)  Select the template which you would like to choose as the base template. Your modified template would show up like the base template layout after the change, so be careful in choosing the base template.

ResetTemplate

 

 

 

 

 

 

 

 

 

 

5)  Click on Reset Template button and your template layout would get reset to the base template chosen in above step.

 

Precautionary Note  :

Please ensure any customizations that you are making, should be done in your own custom templates. It is not recommended to make changes to the default system templates. You should also be careful if you have already modified your default templates and you would like to reset them.

It is best to avoid resetting default templates but rather make your own templates and modify them as per requirement. Resetting the Default templates might have unexpected effect on the templates and we might not be able to revert the changes or correct the damage.

 

 

Adobe Connect Burst Packs

What is a Burst Pack?

A Burst Pack is a licensing model option that allows customers to temporarily exceed licensed capacity when attendance rate in a Connect meeting room is higher than usual. This enables extra participants to join (instead of them being blocked) and deduct incremental traffic from prepaid quota, on a per-user per-minute basis.
Burst Packs are available only on hosted accounts. They are not available for licensed on-prem customers.

Why are we offering Bust Packs?

We are offering this for flexibility so that customers can temporarily exceed their current licensed capacity, in the event the attendance rate of their meeting(s) is higher than expected. Instead if blocking access to extra participants, participants can get in and their attendance is charged on a per-user per-minute basis

Burst Pack usage options in Acrobat Connect Pro

Under Administration > Administration Dashboard: graph to view “Burst Pack usage” (Image 1).

  • y-axis represents minutes scale
  • hovering over bar (chart) to show current balance value (in min)

Note: Burst Pack minutes are not calculated immediately as they are used up. It can take up to an hour (or sometimes longer) for used Burst Pack minutes to be reflected in this report.

How to show current remaining Burst Pack minutes

Image 1

Burst Pack Consumption Report

Under Reports > System Usage: option for “Burst Pack” in the drop-down menu (Image 2).

Run BP report

Image 2

When the report is created, it shows differently based on which licensing model your account uses, whether Named Host or Concurrent Users. Image 3 below shows the report for Named Host licensing model. Image 4 further down shows the report generated if your account uses the Concurrent Users licensing model.

BP Report for Named Hosts Model

Image 3

 

BP Report for Concurrent Users Model

Image 4

 

Capacity Planning

Adobe Connect can be configured to notify you when your purchased Burst Pack minutes are close to being used up, or when they have been used up entirely.

Under Administration > Account > Notifications: look for “Burst Packs” section to configure capacity alerts for burst packs (Image 5).

BP Notifications Configuration

Image 5

 

If you select the Display on Login Page option, then when an administrator logs in to the Adobe Connect web site, they will receive a notification similar to what is shown in Image 6.

Sample Display of BP Usage Notification

Image 6

 

If you select the Send Email option, then your configured administrator email account will receive an email notification similar to what is shown in Image 7.

Sample BP Notification Email

Image 7

Frequently Asked Questions relating to Burst Packs

  • What is a Burst Pack? How does it work?
    Burst Pack is a credit of prepaid meeting minutes. Burst Pack gives you a buffer for meetings the attendance rate of which exceeds your licensed capacity. Instead of preventing extra participants (i.e. participants above your licensed limit) from joining the room, extra participants are admitted into the room. Incremental traffic is deducted from the Burst Pack credit at the end of the meeting. For example, if you have a license limit of 10 users, and 20 users join the room for 30 minutes, then the calculation for minutes used is as follows: (Total attendance minus License Limit) times Minutes, or (20 – 10) * 30 = 300 Burst Pack Minutes Used.
  • How many additional users can join with Burst Pack enabled?
    Burst pack allows you to have attendees in your room up to five times your licensed limit. In other words, if your limit is 10 users, then you can have up to 50 users with Burst Pack enabled. Why this limit? It provides you with a de facto cap on the variable cost for your meeting. If you often run meetings larger than your licensed capacity, you should contact Adobe to increase your current license capacity.
  • How is it possible that my usage exceeds 100% of my quota?
    Because your burst pack quota may be exceeded while you are in a meeting or while your new order is being processed, Adobe allows you to go beyond quota temporarily to ensure service continuity. However failure to renew your burst pack quota and repeated overuse would result in the suspension of this feature.
  • Is the reported balance accurate? How often is it updated?
    The balance is updated after each meeting but it may take up to an hour (or sometimes longer) to be reflected in the graphs or reports.
  • Where can I check my Burst Pack balance?
    Log on Adobe Connect Central as an admin and go to Administration > Administration dashboard
  • What happens if the overage quota for my account is exhausted?
    Once your overage quota has been exhausted, you will no longer be able to exceed your licensed capacity. Extra participants (i.e. participants above your licensed limit) will be denied from joining meeting rooms. You should contact Adobe or your Adobe reseller to order additional overage minutes (Burst Pack).
  • What happens if our overage quota is reached during a meeting session? Will the additional and/or new participants to this session be removed from the meeting?
    Existing participants beyond your quota will not be removed from the room when a meeting session is in progress. However new entrants may be blocked from joining.
  • Do Burst Pack minutes expire?
    No. Burst Pack minutes do not expire.

 

Connect 9.4 Upgrade Licensing Issue

We’ve identified customers may run into this issue following an upgrade from a 9.3.x to 9.4 if you use an on-premise licensed environment.

Problem : 

After a 9.4 upgrade you might not be able to upgrade your license file to a 9.4 compatible version as specified under Step 7 of the Patch Deployment Instructions Document.

Reason : 

We have identified an issue with our Licensing servers which might prohibit you from downloading the correct license file for 9.4.

Additional Information  :

We are actively working on this issue with our Licensing team and Operations to sort this out as soon as possible.

If you are an affected customer, please do contact Support to let us know your information so we could inform you as soon as we have a fix applied. You may alternatively keep tracking this page for latest updates as we’ll post an update here as soon as we release a fix.

https://helpx.adobe.com/adobe-connect/connect-support.html

Affected Environments :

9.3.x  to  9.4 Upgrade On-Premise

Update  :  Our Licensing servers have been updated with the fix now so this issue should be resolved. If you still come across any problems, please report your concern to our Support teams.

 

 

 

Connect Administration Tips from Carahsoft

Adobe Connect Administration Training Videos:

How to change the time format on Event Templates ?

Description : If a user wants to change the time format visible on Event ( Info, Registration, Speaker Info etc ) Follow the below steps :

Make sure you are following the same steps for each TAB (Event Info, Event Registration, Speaker Info, Event Login and Registration confirmation ) on the event template. In fact where ever you see the event time zone component is in use (Event template or Email templates). Follow the same steps to change the time format.

First of all understand How the Event time component looks like on Side kick and how does it look like on the event template design page. (Check the screen shot below)

eventtime

 

Now the steps are :

Step 1 : Edit any of the event templates and go to its design page.

Step 2:-Double Click on the Event Time Component on the template and choose the Time Format Option, as shown in the picture below.

Step 3: Choose the appropriate  24 hour/ 12 hour time format and hit OK.

Event Time Component-2

 

Step 4 : Once hit OK, Make sure you  active the template from the side kick as shown in the picture below :

Event Time Component-3

Once you activate you will be prompted with a message “Activating this template would affect all the events that are using this template. Do you want to continue ?” at this point Hit Yes and active it successfully. Make sure you will get a message at the end which states “Page Successfully activated”

At this point which ever event is associated with this template will see the changed time format on the page.

Important: Make sure that you are following the same steps on each TAB because changing the time format at one location on Event time component would not apply for all event time component. If you have used 5 times the Event Time component, than you have to set the changes 5 times on that same page, on each component.

Hope this helps,

Thanks,

How do we enable the “Email-Opt-Out” option on Events ?

Description : There are times when users would like to opt out of event invitation emails. To do so please follow the below method.

You can Edit any of the email templates shown below and add this run time field on any template (Depending on your Scheduled Event) which will ultimately be received by the end users via email.  (Event Administrator rights required here.)

  • Absentee Follow Up
  • Approval Pending Notification
  • Attendee Notification
  • Event Cancelled
  • Event Invitation
  • Event Reminder
  • Event Update
  • Registration Approved
  • Registration Denied
  • Thank You
  1. Go to any of the Email Templates shown above and Choose to edit it.
  2. Double click any text component (or add a new one) to add the {event-invitation-opt-out-url} runtime field (the Event Admin can also add a personalized message to convey its usage) For instance check the screen shot below :

Email Opt out

 

Click on Insert after clicking on the run-time field and hit OK, then you need to activate the template to apply the changes. In the Event Invitation email, the user will get an option to opt-out from further event invitations. Check the screen shot below

opt-out-email

 

Hope this blog would help some of our users who does not know, how to have the “email-opt-out” option enable/available for their users who are attending their events.

Thanks.

Restricting Upload File Types for Connect On-Premise Deployments

Adobe Connect supports the following file uploads; on-premise deployments are able to restrict any of these as needed:

“…the following formats: *.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip. Please refer to the documentation for valid contents for zip files.”

filetypes.fw

You can modify the breezeUI.js  javascript to restrict file types. Be sure to backup before editing.

breeze/appserv/common/scripts/breezeUI.js

var acceptedTypes = {};
acceptedTypes[‘jpeg’] = ‘jpeg';
acceptedTypes[‘jpe’] = ‘jpe';
…..
acceptedTypes[‘ppt’] = ‘ppt';
acceptedTypes[‘pptx’] = ‘pptx';

Remove the file type that you want to restrict and then make sure the GUI in Connect Central reflects the change in en.xml:

Backup and edit: 9.x\appserv\apps\lang\en.xml file

<m id=”new-content-help”>
The file should be one of the following formats:
*.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip.
Please refer to the documentation for valid contents for zip files.
</m>

Note that this procedure only applies to on-demand content uploaded to the content library in Connect Central, For uploads to the meeting room, go to the Compliance and Control setting in Connect Central: Administration>Compliance and Control> Share Settings.

sharecandc.fw

Adobe Connect 9.4 Update

9_4 image

Adobe Connect 9.4: http://www.adobe.com/products/adobeconnect.html

Adobe Connect 9.4 for webinars, learning and meetings: Learn more at http://blogs.adobe.com/adobeconnect/2015/03/introducing-9-4-2.html

Adobe Connect On-Premise customers may download the 9.4 updater from here: https://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html

Connect on-premise: Seminar licenses show as expired following an upgrade to version 9.3.1

Some customers may run into this issue following an upgrade from Connect 9.0.0.1 to 9.3.1 if you use seminar licenses.

After the successful upgrade all seminar licenses show as expired. Re-applying the license file in the console does not help and you see the following message in the debug.log:

[03-03 13:41:48,526] http-80-24 (ERROR) Exception caught in DBRows.populate(), e=java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
[03-03 13:41:48,527] http-80-24 (INFO) 1ms spid:64 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[03-03 13:41:48,527] http-80-24 (ERROR) Exception thrown
java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
at macromedia.jdbc.sqlserverbase.ddcg.b(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcg.a(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcf.b(Unknown Source)

[…]

To resolve this, run the following query on your database to change the SQL compatibility level:

sp_dbcmptlevel ‘breeze’, 90

If your Connect database is named something other than “breeze”, then put the correct name of the database in the query.

Now re-install your license file one more time.

 

This is also the solution to a related issue: http://blogs.adobe.com/connectsupport/licensed-after-upgrading-to-connect-9-1-exception-occurs-when-clicking-on-meeting-tab/

Please contact Support if you still encounter issues.