Adobe Connect Support Blog

October 31, 2016 / General / Meeting / Seminars

Error Message in IE-11 when Joining a Connect Meeting

Adding the Connect domain to the trusted sites list in IE11 resolves the issue as does switching to a different browser.

Content Fails to Upload to Connect with Error Message: Illegal Content

When attempting to upload a *.zip file, if the upload fails with the error message “illegal content” the *.zip may have a file within it that is restricted.

Network Distance and Adobe Connect Meeting Latency

Round-trip-time between the majority of any Connect Meeting or Seminar audiences, should be a primary consideration in planning where to deploy a Connect cluster or clusters.

Monthly Maintenance Releases

Adobe Connect continues to see growth with more meeting minutes each month.   As usage grows, Adobe endeavors to be even more responsive to customer support requests and reduce issue resolution time. 

Adobe Connect Unified Voice and Cisco Call Manager

Most Unified Voice (UV) integration is between Adobe Media Gateway (AMG/FMG) and an external Session Initiation Protocol (SIP) server…

September 16, 2016 / General / Meeting / Seminars

How to Safeguard the Newly Edited State of a Connect Meeting

Hosts should select the End Meeting menu option instead of clicking the “x” in the upper right of the Meeting Addin or browser at the conclusion of a Meeting in order to insure the state of the Meeting is immediately saved and the Meeting processes terminated.