How to change the time format on Event Templates ?

Description : If a user wants to change the time format visible on Event ( Info, Registration, Speaker Info etc ) Follow the below steps :

Make sure you are following the same steps for each TAB (Event Info, Event Registration, Speaker Info, Event Login and Registration confirmation ) on the event template. In fact where ever you see the event time zone component is in use (Event template or Email templates). Follow the same steps to change the time format.

First of all understand How the Event time component looks like on Side kick and how does it look like on the event template design page. (Check the screen shot below)



Now the steps are :

Step 1 : Edit any of the event templates and go to its design page.

Step 2:-Double Click on the Event Time Component on the template and choose the Time Format Option, as shown in the picture below.

Step 3: Choose the appropriate  24 hour/ 12 hour time format and hit OK.

Event Time Component-2


Step 4 : Once hit OK, Make sure you  active the template from the side kick as shown in the picture below :

Event Time Component-3

Once you activate you will be prompted with a message “Activating this template would affect all the events that are using this template. Do you want to continue ?” at this point Hit Yes and active it successfully. Make sure you will get a message at the end which states “Page Successfully activated”

At this point which ever event is associated with this template will see the changed time format on the page.

Important: Make sure that you are following the same steps on each TAB because changing the time format at one location on Event time component would not apply for all event time component. If you have used 5 times the Event Time component, than you have to set the changes 5 times on that same page, on each component.

Hope this helps,


How do we enable the “Email-Opt-Out” option on Events ?

Description : There are times when users would like to opt out of event invitation emails. To do so please follow the below method.

You can Edit any of the email templates shown below and add this run time field on any template (Depending on your Scheduled Event) which will ultimately be received by the end users via email.  (Event Administrator rights required here.)

  • Absentee Follow Up
  • Approval Pending Notification
  • Attendee Notification
  • Event Cancelled
  • Event Invitation
  • Event Reminder
  • Event Update
  • Registration Approved
  • Registration Denied
  • Thank You
  1. Go to any of the Email Templates shown above and Choose to edit it.
  2. Double click any text component (or add a new one) to add the {event-invitation-opt-out-url} runtime field (the Event Admin can also add a personalized message to convey its usage) For instance check the screen shot below :

Email Opt out


Click on Insert after clicking on the run-time field and hit OK, then you need to activate the template to apply the changes. In the Event Invitation email, the user will get an option to opt-out from further event invitations. Check the screen shot below



Hope this blog would help some of our users who does not know, how to have the “email-opt-out” option enable/available for their users who are attending their events.


Restricting Upload File Types for Connect On-Premise Deployments

Adobe Connect supports the following file uploads; on-premise deployments are able to restrict any of these as needed:

“…the following formats: *.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip. Please refer to the documentation for valid contents for zip files.”


You can modify the breezeUI.js  javascript to restrict file types. Be sure to backup before editing.


var acceptedTypes = {};
acceptedTypes[‘jpeg’] = ‘jpeg’;
acceptedTypes[‘jpe’] = ‘jpe’;
acceptedTypes[‘ppt’] = ‘ppt’;
acceptedTypes[‘pptx’] = ‘pptx’;

Remove the file type that you want to restrict and then make sure the GUI in Connect Central reflects the change in en.xml:

Backup and edit: 9.x\appserv\apps\lang\en.xml file

<m id=”new-content-help”>
The file should be one of the following formats:
*.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip.
Please refer to the documentation for valid contents for zip files.

Note that this procedure only applies to on-demand content uploaded to the content library in Connect Central, For uploads to the meeting room, go to the Compliance and Control setting in Connect Central: Administration>Compliance and Control> Share Settings.


Adobe Connect 9.4 Update

9_4 image

Adobe Connect 9.4:

Adobe Connect 9.4 for webinars, learning and meetings: Learn more at

Adobe Connect On-Premise customers may download the 9.4 updater from here:

Connect on-premise: Seminar licenses show as expired following an upgrade to version 9.3.1

Some customers may run into this issue following an upgrade from Connect to 9.3.1 if you use seminar licenses.

After the successful upgrade all seminar licenses show as expired. Re-applying the license file in the console does not help and you see the following message in the debug.log:

[03-03 13:41:48,526] http-80-24 (ERROR) Exception caught in DBRows.populate(), e=java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
[03-03 13:41:48,527] http-80-24 (INFO) 1ms spid:64 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[03-03 13:41:48,527] http-80-24 (ERROR) Exception thrown
java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][SQLServer]Ambiguous column name ‘DATE_END’.
at macromedia.jdbc.sqlserverbase.ddcg.b(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcg.a(Unknown Source)
at macromedia.jdbc.sqlserverbase.ddcf.b(Unknown Source)


To resolve this, run the following query on your database to change the SQL compatibility level:

sp_dbcmptlevel ‘breeze’, 90

If your Connect database is named something other than “breeze”, then put the correct name of the database in the query.

Now re-install your license file one more time.


This is also the solution to a related issue:

Please contact Support if you still encounter issues.

Monitor Resolution Settings with Adobe connect

The following are best practices mentioned for screen resolution with Adobe Connect:

1. Set the screen resolution settings to 1024×768 pixels for screen-sharing or application or window sharing.

2. Lower screen resolution results minimal usage of network bandwidth.

3. If you are using a very large screen the optimum settings may be 800 x 600.

Mini Control Panel in Connect Meeting

Upon creating a Meeting, if you deactivate the Mini Control Panel from Meeting >Preferences > Screen Share> Uncheck ‘Enable Mini Control Panel for Screen Share’, those settings will not propagate from a template to new meetings. If for example, you move the Meeting with the deactivated Mini Control Panel to the Shared or My Template folder and create a new Meeting, the Mini Control Panel will be activated in the new Meeting room.

Deactivate the Mini Control panel in the Connect Meeting room in every session.

This is a reported bug and is pending review.

Connect Meeting or Event Email is not received by Gmail Users

Meeting invitation emails are not received by users of Gmail.

Adobe Connect version – 9.3 and above
Email domain- Gmail

There are a number of reasons why Connect email messages may not arrive in your inbox. Some of them are mentioned below:
– Emails from domain ‘’ are marked as SPAM
– Filters are created in the GMAIL account settings forcing the Meeting invitation emails sent to Trash and deleted automatically.
– Forwarding is enabled in GMAIL account Settings > Forwarding and POP/IMAP.

Check to make sure that GMAIL is not blocking Connect email:
1. Ensure email from domain ‘’ are not marked as SPAM:
   -Sign in to Gmail.
-Click the down arrow in your search box. A window appears to specify your search criteria.
-Fill in the search field with email address ‘‘.
– At the top of the search window, click on the drop-down menu under “Search”> select Mail & Spam & Trash.
– Click Search Mail button.
-Look for the message in the search results displayed.

2. Disable Forwarding or if it is enabled, then ‘Keep Gmail’s copy in the inbox’ is selected:
   -Sign in to Gmail.
-Click the drop-down arrow of the wheel icon 5 >Click settings > Click ‘Forwarding and POP/IMAP‘> Click the radio button ‘Disable forwarding‘.

-Note: If ‘Forward a copy of incoming mail to‘ is selected, then select ‘Keep Gmail’s copy in the inbox’



-Click 8 button.

3. Ensure that if POP is enabled, then ‘Keep Gmail’s copy in the inbox’ is selected:
   -Sign in to Gmail.
-Click the drop-down arrow of wheel icon 5 >Click settings > Click ‘Forwarding and POP/IMAP‘> Click radio button ‘Disable forwarding‘.
-UnderWhen messages are accessed with POP‘ select ‘Keep Gmail’s copy in the inbox’
4. Ensure there are no filters created in the GMAIL account settings forcing the Meeting invitation emails sent to Trash:
   -Sign in to Gmail.
-Click the drop down arrow of the wheel icon 5 >Click settings > >Click ‘settings‘ > Click ‘Filters’.
-Select any Filter created with the email address ‘‘> Click Delete.

Adobe Connect Meeting Hangs on Connecting in the Safari Web Browser

Adobe Connect Meeting hangs on connecting in Safari Web Browser.

Operating system- Mac OS X 10.7.4, 10.8, 10.9 & Windows 7, 8, 8.1
Adobe Connect version – 9.3 and above
Web Browser- Safari

When safe mode is enabled in the Safari Web Browser it prevents the Adobe Connect Add-in from launching. This is a Sandbox restriction. The respective Adobe Connect domain should be enabled in order to launch the addin in Unsafe Mode.

In order to disable the sandbox restriction, refer to the steps mentioned below:
1. With the website open (e.g.,, Choose Preferences from the Safari menu.

  1. Select Manage Website Settings in the Security tab of the Preferences panel.
  2. Select your website (e.g., from the list of “currently open websites.”



    4. Select Run in Unsafe Mode from the pop-up menu.

    5. In the subsequent alert, click Trust.

    6. Click Done, and close the Preferences panel.

We recommend stopping Safari and launching it again after making the Security Preferences change.