Adobe Connect Support Blog

April 1, 2016 / Database / General

Connect On-premise Server Upgrade Fails because of Encrypted SQL Connection

On-premise Connect server upgrades will fail when SQL is using a secure encrypted connection between Connect and the SQL database.

Connect Meeting and Client-side Speaker Audio Output Control

There is a Connect feature request from various customers in place asking for the Connect Meeting GUI to offer an option to choose audio output devices.

Generating Server-side Logs to Troubleshoot On-premise Connect Deployments

In order to diagnose unexpected behavior within Adobe Connect, it may be necessary for the Adobe Connect Support team to examine server-side logs from an on-premise Connect deployment.

March 22, 2016 / Events / SSL

Connect on-premise: Event Emails may fail to be sent.

This is specific to Connect on-premise installations with Events and with SSL configured for the Event service.

Virtual Classrooms and Account Limit Reached Error

This article is applicable ONLY to Adobe Connect users who have purchased a Named Virtual Classroom Manager license within the Training Module and are running into Account Limit Reached messages unexpectedly when they are launching Virtual Classrooms.

March 10, 2016 / General

Articulate Project not Displaying Web Objects After Publishing to Adobe Connect

If you will publish an Articulate project to Adobe Connect containing web objects, it may not display those web objects.