Participants may receive Thank you Email or Absentee Follow up Email undesirably for an Event **Adobe Connect**
Setup an event with two different sets of automated emails to be sent across to two different group of users :
- Group 1 – Users who attended
- Group 2 – Users who registered but did not attend
Some participants in Group 1, may receive email meant for Group 2 and vice-versa.
- Adobe Connect Hosted
- Adobe Connect On-Premise
- Adobe Connect version 9.7.5
Root Cause :
This may occur due to a known bug Bug#4105629 which is being aggressively investigated by Engineering.
As per latest updates on the bug, Adobe Hosted clusters have already been patched with the fix for this bug to prevent recurrence of further instances.
A more rigorous root cause investigation is in progress internally at the moment for extensively examining all aspects of fine-tuning the functionality and prevent any further impact.
More updates to follow here as we have further progress made on the bug.