Adobe Connect Support Blog

August 28, 2019 /Meeting /

Receive an error – Meeting xxxxxxx failed and session manually closed by master server in the error.log

Problem Description: Receive an error – Meeting xxxxxxx failed and session manually closed by master server in the error.log

Environment:

  • Adobe Connect on-premise
  • Adobe connect version 9.5 and above

Solution:

  1. Stop Adobe connect service, Adobe Media Server and take a backup of Adobe connect database.
  2. Get the current rows and save the results:
    SELECT SA.* FROM PPS_SCOS S, PPS_SCO_ACTIVE_HOSTS SA WHERE
    S.SCO_ID =SA.SCO_ID AND
    SA.STATUS = ‘A’ AND
    DISABLED IS NOT NULL
  3. Run the update query:
    UPDATE X SET X.STATUS=’X’ FROM
    (SELECT SA.* FROM PPS_SCOS S, PPS_SCO_ACTIVE_HOSTS SA WHERE
    S.SCO_ID =SA.SCO_ID AND
    SA.STATUS = ‘A’ AND
    DISABLED IS NOT NULL) X
  4. Re-run DB query in step 2 again to confirm that no rows are returned.
  5. Confirm that the MEETING_FAIL_CLEANUP messages above no longer appear in the logs.
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