Adobe Connect Support Blog

April 22, 2019 /Administration /

Receive an error- “Not Found” when user tries to reset the password | Adobe Connect

ISSUE DESCRIPTION: Receive an error- “Not Found” when user tries to reset the password.

ENVIRONMENT:

  • Adobe Connect on-premise
  • Adobe connect 9.5.3

REASON FOR THIS BEHAVIOR: CONFIG-SUPPORT-ADMIN-NAME is from Console page of Adobe connect

SOLUTION:

  1. Check the debug.log for error:
    [04-01 06:43:40,998] https-8443-2 (INFO) [****************dqrfu:127.0.0.1] GET https://connect.xxxx.org/admin/administration/user/principal/info/reset-password?account-id=7&email=xxxxx.xxxxxxx@xxxxxxxx.org&login=E1716174&principal-id=342134&OWASP_CSRFTOKEN=b1f0505effe24b3f01f0c4d4efa436d1e490eac1086c2a4b6b2aea176a6afedc

    [04-01 06:43:41,016] https-8443-2 (INFO) 4ms spid:103 com.adobe.connect.dal.PrincipalDAL.updateUserPasswordKeyByPrincipal(“mrmgqyowo8bo”,”342134″)
    [04-01 06:43:41,027] https-8443-2 (INFO) 1ms spid:103 fetch com.macromedia.breeze.model.Account(“7”)
    [04-01 06:43:41,029] https-8443-2 (INFO) 2ms spid:103 fetch com.macromedia.breeze.model.Config(“config-support-admin-name”,”main”)
    [04-01 06:43:41,031] https-8443-2 (INFO) 1ms spid:103 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
    [04-01 06:43:41,031] https-8443-2 (INFO) Response status: no-data/null
  2. On Adobe connect server go to URL: http://localhost:8510/console
  3. Click on Application Settings> Server Settings.
  4. Entered the Administrator name, support email, Support phone number> Click Save.
  5. Restart Adobe Connect Service.
Administration