This is a way to workaround a mail server blocking emails where the sender and mail server domain do not match.
Before you do this, make sure you have a working backup copy of your database!
First step: make sure the admin email address is set to the generic address you want to use.
You can do this on the database by running this SQL update query:
update PPS_CONFIG set VALUE = ‘firstname.lastname@example.org’ where NAME=’config-system-email’;
Next switch on the feature to send emails from this address:
insert into PPS_ACCOUNT_FEATURES (ACCOUNT_ID, FEATURE_ID, DATE_BEGIN, DATE_END, RECORDCREATED)
values (7, 84, GETUTCDATE(), ‘3000-01-01 00:00:00.000’, GETUTCDATE());
After setting this, emails should be sent in the format:
“email@example.com on behalf of firstname.lastname@example.org”