Posts tagged "avaya adaptor broken 9.1"

Upgrade to Adobe Connect 9.1 causes Avaya Adaptor to be broken

Problem :

If you’ve upgraded your Adobe Connect server to version 9.1 and you already have Avaya adaptor configured, you might find it broken after the upgrade.

You might also run into this issue if you have a fresh installation of 9.1 and you are configuring Avaya adaptor for the first time

Reason :

The adaptor path is incorrect in the telephony configuration files in version 9.1

Environments Affected : Connect 9.1.1 Licensed

Solution :

  • Locate the following folder on your Adobe Connect 9.1.1 root installation : {Connect-Root}\9.1.1\TelephonyService\conf
  • Create a backup copy of  telephony-settings.xml file
  • Open the file in a text editor and locate the following lines for Avaya adaptor : <telephony-adaptor class-name=”com.macromedia.breeze_ext.telephony.AvayaAdaptor” enabled=”true” id=”avaya-adaptor”>
  • Replace the line with the following : <telephony-adaptor class-name=”com.macromedia.breeze_ext.telephony.Avaya.AvayaAdaptor” enabled=”true” id=”avaya-adaptor”>
  • Save the file and reopen the file with IE to make sure there are no errors.
  • Next, Create a backup copy of  telephony-capabilities.xml file
  • Open the file in a text editor and locate the following lines for Avaya adaptor : <telephony-adaptor class-name=”com.macromedia.breeze_ext.telephony.AvayaAdaptor” enabled=”true” id=”avaya-adaptor”>
  • Replace the line with the following : <telephony-adaptor class-name=”com.macromedia.breeze_ext.telephony.Avaya.AvayaAdaptor” enabled=”true” id=”avaya-adaptor”>
  • Save the file and reopen the file with IE to make sure there are no errors.
  • Restart the Adobe Connect & Telephony services.