Posts tagged "Connect 9.1 Install Error"

Adobe Connect 9.1 License Upload Error; Unable to create an administrator

Problem Description :

During an Adobe Connect 9.1 install, you might encounter this error while trying to upload the Connect license file from the server configuration console :

 

Events

 

You may also find the Create Administrator link missing from the console.

How to Identify the problem :

Following errors could be found in the {root}\breeze\logs\debug.log file on the server :

console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-super-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  1ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-admins)
console-8510-9 (INFO) CONSOLEMANAGER: ignoring the exception while fetching the principal event-adminscom.macromedia.airspeed.StatusException$NoData: <status code=”no-data”/>
console-8510-9 (INFO)  0ms spid:74 com.adobe.connect.dal.PrincipalDAL.getGroupByType(“7″,event-super-admins)
console-8510-9 (INFO) Response status: no-data/null

Environment :

Adobe Connect 9.1 Licensed

Reason :

You might encounter this issue if you do not have Events functionality present in your license.

We have identified this as a licensing issue and our Engineering group is working on investigating this through bug#3620176.

Solution :  ** Update **

We have released a new installer now and this has been fixed. Please download your copy of the new installer from the licensing website.