Posts tagged "Presenter 9 upload"

Presenter 9 upload error ; Connect session timed out

Problem :

Publishing a presentation created in Presenter 9 to Connect pro might throw “Connect session timed out” error if shared in a meeting room share pod.

Users might notice this issue every time meeting host moves to a next slide in a Presentation shared inside a meeting.

Environment :

Adobe Connect 8/9 ; Presenter 9

Reason :

We’ve identified this as a bug(Bug#3598671) and is under investigation with our Connect and Presenter Engineering Teams.  This is expected to be fixed with Connect 9.1 version coming out soon. More updates to follow.

Workaround :

Following workaround may be applied by any users experiencing this :

  • Use Presenter 8.x to publish PPTX files.
  • Upload the PPTX file directly in the share pod/Content library and then share it in the meeting room rather than publishing it using Presenter 9.