Posts tagged "Presenter"

Presenter 9.0.2 Now Available

Presenter 9.0.2 is now available as an updater here:

This is the update for existing Presenter 9.0 customers.

The full installer for Adobe Presenter 9.0.2 will be made live on November 18th – which means the existing build of Presenter 9.0 will be replaced on the Adobe online store, trial downloads, our Licensing system, and DVDs, with Presenter (9.0 + 9.0.2) consolidated installer.

The normal Presenter release notes have therefore been updated to include Presenter 9.0 PLUS Presenter 9.0.2 features and is live now. View the release notes here.

Release notes specific to Presenter 9.0.2 are found here and point out Presenter 9.0.2 details separately.

You can also download and install the update directly from inside of Adobe Presenter 9 by going to the Adobe Presenter > Help > Updates menu (pictured below).





In the end (after updating), you should see the following version when going to: Adobe Presenter > Help > About Adobe Presenter…




Presentation Edited in more than one Version of Presenter Hangs on Playback when Published

Issue: Presentation edited using more than one version of Presenter hangs on playback when published.

There is more than one possible cause for this symptom, however when passing around a Presentation for editing by various contributors, you may run into backward-compatibility issues with text highlighting. Text highlighting was introduced in Presenter 9.0 and is not backward-compatible to Presenter 8.1, or earlier versions of Presenter.

Workaround: Rather than rework the content in a single version of Presenter, when text highlighting causes the hanging problem, you may delete the cctexthighlighting entry from the vconfig.xml file in the published output:

  • Publish the problematic content locally into a zip and extract the zip file.
  • Go to “<published output>/data/vconfig.xml”


  • Open the vconfig.xml file using any XML editor (I used Dreamweaver)
  • Delete the following variable in the vconfig.xml file: <uishow name=”cctexthighlighting” value=”true”/>


  • RE-zip the locally published Presentation
  • Publish the edited and zipped Presentation to Connect:



Play the published Presentation either as standalone content or shared in a Connect Meeting Share Pod.

Navigation is restricted from within a Presenter-based, Connect-hosted likert quiz question

Issue: Navigation is restricted from within a Presenter-based, Connect-hosted likert quiz question unless you toggle the synch button in the meeting share pod.

To reproduce the issue, follow these steps:
1. Publish a PPTX having likert question and a normal slide to Adobe Connect using Presenter 9.
2. Share this content in meeting.
3. Move inside the quiz question. (Notice share pod will go in unsync mode.)
4. In un-sync mode try to move out of the quiz to the non-quiz normal slide.

Result: You cannot move out of the quiz to the slide outside of the quiz. Press the next/previous button or  selecting the non-quiz slide from the sidebar will not work in unsynchronized mode.

Workaround: Press the sync button and then you can move out to the normal slide.

This is a known issue and the target fix is for Connect 9.2.

Tips on Mitigating Connect Server-side PowerPoint Publishing Deltas

Challenge: There are some client-side font and OLE  options that may not always convert in PowerPoint as expected when published server-side. The best workaround for this is to use Adobe Presenter to publish. Adobe Presenter will take full advantage of all client-side fonts and OLE. For those of you who do not use Adobe Presenter and rely on Connect server-side conversion of your PowerPoint the following tips may help address some PowerPoint conversion challenges. Let’s discuss this in more detail.

The first option is to embed fonts in a PowerPoint files prior to publishing it. This will have limited effect as many conversion deltas are not caused by fonts, but, rather by proprietary software, nevertheless, this is a good first step and it is easy to do and may help in some cases:

  • In the Microsoft PowerPoint presentation, select File > Save As.
  • In the Save As dialog, select Tools > Save Options.
  • Check the option to “Embed TrueType fonts”
  • Select either “Embed characters in use only” or “Embed all characters”. (You will notice that if you choose the option to “Embed all characters” the size of the PowerPoint file will increase.)
  • Click OK and click Save.

If embedding the fonts does not solve the problem, the second option is to make server-side changes on your Adobe Connect server. This is easier if you have an on-premise deployment (with careful scrutiny of the 3rd party font or OLE license) you are able to install proprietary fonts or OLE software on your local server. If you have a deployment that is hosted by Adobe, you will want to open a support case to research the nature of the conversion delta and discuss additional possible ways of ameliorating the problem. Since Adobe’s hosted clusters are multi-tenancy, licensing factors around proprietary fonts and OLE options can be complex and warrant opening a support incident to research and discuss further.

It is prudent to identify the source of the delta. Here is a picture of some MathType output that is typically problematic with reference to server-side conversion. Adobe Presenter used client side closes this delta instantly by leveraging the client side Fonts and OLE, but if you upload this symbol-laden PowerPoint example file directly to a Connect hosted server, you will get the following result:



See below that by embedding the fonts as described above, it does help somewhat, but does not close the delta:


To see the source of the delta within the PowerPoint file itself, see that with the math symbols, successful conversion always involves an embedded OLE server. Look in the PPTX>File>Properties>Advanced Properties>Contents Tab you will see this screen and it will tell you what fonts (or OLE server) is in use on a given slide:


As aforementioned, the really quick way out is to have a copy of Adobe Presenter; you can install it at a point of escalation for font and OLE publishing issues (every author does not need a copy) and just have the problematic PPTX files published in Adobe Presenter by a specific author tasked with solving any deltas by publishing from Presenter to the Connect servers.

If you decide to install either proprietary fonts or OLE server software onto your on-premise Connect servers, you will want to test this thoroughly as well as be sure to stay in compliance with the licencing of the fonts and OLE server software. Research and investigation is warranted prior to installation to make certain that you are within compliance.


Presenter 8 Enterprise Deployment

As more organizations look to deploy Presenter 8 on their networks,  users may discover that as part of the install and setup, Adobe ID credentials are required now to complete the installation.

To work around this, IT administrators will have to create an install package via the AAMEE tool. The IT administrator will have to enter a valid Adobe ID/Password while creating the package and that ID will be used during the enterprise deployment installations.  There will be no Adobe ID login requests at client machines as that is taken care of by AAMEE during package deployment.

The deployment guide on the AAMEE link below says the following:

You can choose options that affect the behavior of the installed applications, such as suppressing the display of the EULA upon launch of the installed programs on end-user systems, and suppressing registration prompts, automatic updating activity and the Adobe Product Improvement program for the installed products.

The deployment guide and FAQs are pretty exhaustive and should answer and address most of the questions users and admins should have.



Also, AAMEE is the only supported tool for silent installation for enterprises.

Should users or admins have problems with this tool not deploying as desired, please share the steps, package details and logs (OOBElib.log and PDApp.log file of client machine) with the Adobe Support Team.