On Oct. 1, 2012, approximately 200 Adobe Connect web conferencing customers were charged multiple times for renewals made via our online order processing system.
We’ve identified a fix to our online order processing system for Adobe Connect, and have begun deploying it.
Customers who were affected are being contacted directly today, and we are in the process of crediting back those customers for incorrect charges. In addition, we are offering affected customers six months of additional Adobe Connect service free of charge.
This issue affected a very small percentage of Adobe Connect customers. Adobe Connect is sold primarily to enterprises directly and via resellers. The online order processing system services individuals who purchase an account online on a pay-per-minute or per-host basis.