The Adobe Connect Add-in crashes during meetings
Issue: The Adobe Connect Meeting Add-in crashes during Meetings.
Environment: Hosted and On-premise Connect deployments with clients running the Windows Connect Add-in Version 11.9.978.354.
Cause: There was a bug in the Windows Adobe Connect Add-in (Version 11.9.978.354), some customers have reported add-in crashes in various versions of Windows.
Resolution: We have released a newer version of the add-in with fixes for this issue. We recommend un-installing the current Add-in and re-installing the new Add-in (version 11.9.979.355).
- Customers can download the Windows version of the add-in (11.9.979.355) by clicking this link: Adobe Connect Add-in for Windows version 355
NOTE: To determine the version of the Connect Add-in that you have installed, follow the steps below:
- Join a Connect meeting
- Click on the HELP menu option and then click on About Adobe Connect
- In the pop-up dialog box, there will be an Adobe Connect Add-in Version