Adobe Connect Support Blog

February 7, 2017 /General /

The Adobe Connect Add-in crashes during meetings

Issue: The Adobe Connect Meeting Add-in crashes during Meetings.

Environment: Hosted and On-premise Connect deployments with clients running the Windows Connect Add-in Version 11.9.978.354.

Cause: There was a bug in the Windows Adobe Connect Add-in (Version 11.9.978.354), some customers have reported add-in crashes in various versions of Windows.

Resolution: We have released a newer version of the add-in with fixes for this issue.  We recommend un-installing the current Add-in and  re-installing the new Add-in (version 11.9.979.355).

NOTE:  To determine the version of the Connect Add-in that you have installed, follow the steps below:

  1. Join a Connect meeting
  2. Click on the HELP menu option and then click on About Adobe Connect
  3. In the pop-up dialog box, there will be an Adobe Connect Add-in Version


Join the discussion

  • By Brandon Smith - 1:30 AM on February 10, 2017  

    We are experiencing the same issue as other users. Our system has been crashing during meetings the past couple of weeks.