There was an error converting your file on sharing any PDF/PPT document from content library or from computer

Problem:

Inside a Connect meeting room user gets error “There was an error converting your file.” on sharing any PDF/PPT document from his library or from his computer

Enviornment:

Adobe Connect Licensed

Confirmation of Problem :

Log lines similar to following would show up in “error.log” located under directory – {root_install}\Breeze\{version_patch}\logs or the “debug.log” located under directory – {root_install}\Breeze\{version_patch}\logs\support

2010-10-26 09:26:06 “Error java.io.IOException: There is not enough space on the disk thrown while attempting to retrieve/write folder 7/14589893-41/fcs-meeting/.” CLUSTER BACKUP_DISK_ERROR C S – “-” – - -
2010-10-26 09:26:12 “Error java.util.zip.ZipException: invalid entry size (expected 17187 but got 16384 bytes) thrown while attempting to retrieve/write folder 7/24178887-1/source/.” CLUSTER ACKUP_DISK_ERROR C S – “-” – - -

Resolution:

Having more space on the Shared storage drive should help resolve it.

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