Troubleshooting Caption Colorado Domain Names in Meeting Pod

Issue: Sometimes the Closed Captioning pod fails to connect to Caption Colorado.

Symptom looks like this:

CC.fw

Always make certain you have the correct pod version: http://www.adobe.com/products/adobeconnect/feature-details/closed-captioning.html

There are two names available at Caption Colorado, one is a legacy name for Breeze and the other is for Connect. Both point to the same TCPIP address:

C:\flyfishing\frank>nslookup connect.captioncolorado.com
Server:  dns.adobe.com
Address:  xx.xx.xx.xx
Non-authoritative answer:
Name:    connect.captioncolorado.com
Address:  216.241.103.7
C:\flyfishing\frank>nslookup breeze.captioncolorado.com
Server:  dns.adobe.com
Address:  xx.xx.xx.xx
Non-authoritative answer:
Name:    breeze.captioncolorado.com
Address:  216.241.103.7

Workaround: When either of these domain names (Breeze or Connect) fails to connect, use the other. This is a known issue at Caption Colorado and they are working to resolve it. Simply juxtaposing connect.captioncolorado.com for breeze.captioncolorado.com or visa versa in the pod configuration will solve the connection issue and facilitate closed-captioning.

Comments are closed.