Adobe Connect Support Blog

November 10, 2017 /General /Meeting /

Unable to upload a custom pod zip package into a meeting room or the content library after the upgrade to connect version 9.7.

Issue:

After the upgrade to connect version 9.7, users are not able to upload a custom pod zip package into their meeting room or the content library.  Existing custom pods uploaded previously are not affected.

Errors will look similar to this:

Or this in the WebApp:

Environment:

Adobe Connect 9.7 Hosted/On-premise

How to fix it:

Our Engineering Team is currently working to find the fix for this issue and it will be included in the next Connect release.

Workaround:

Please follow below steps to fix this issue

  • Download a custom pod zip package.
  • Unzip it.
  • Open breeze-manifest.xml file.
  • Change the minimumConnectServerVersion=”9.7.0″ and save it.

 

After making the above changes rezip the file and upload it to your meeting room or the content library.

 

General, Meeting