Adobe Connect Support Blog

February 14, 2019 /Meeting /

Webcam feed not visible on video pod of meeting joined from Ipad | Adobe Connect

ISSUE DESCRIPTION: Webcam feed not visible on video pod of meeting joined from Ipad.

Webcam feed not visible on ipad

ENVIRONMENT:

  • Adobe Connect on-premise
  • Adobe Connect version 9.6 and above

REASON BEHIND THIS BEHAVIOR: Fallback to the VP6 codec is not enabled on connect server.

SOLUTION:

  1. On Adobe Connect server, Go to {Install_dir}:/Connect/9.X.X/custom.ini
  2. Create a copy of custom.ini add these custom.ini:
    SCREENSHARE_FALLBACK_TO_VP6 =true
    CAMERA_FALLBACK_TO_VP6=true
  3. Restart Adobe Media Server, Adobe Connect Service.
  4. Test in the new meeting room.
Meeting