Adobe Connect Support Blog

Updated October 22, 2019

Windows Clients Tunneling in Adobe Connect Meetings

The newest Adobe Connect Meeting Application for Windows including the standalone, lightning and MSI downloads here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html

Some legacy Windows 7 clients (and others with later client Windows OS versions) may tunnel into Meetings or experience other connectivity issues when using the latest Meeting application.

To solve this and allow a direct RTMP(S) connection to Connect Meetings for these legacy clients, there are two possible options:

The first approach is to Add the following line to the mms.cfg file in either: /Windows/system32/Macromed/Flash (32-bit Windows) or /Windows/SysWOW64/Macromed/Flash (64-bit Windows).

UseOpenSSL=false

If the affected Windows 7 client does not have an mms.cfg file, you may create one or download one from here: http://platinum.adobeconnect.com/mms/default/mms.zip

Extract the mms.cfg file and place a copy in: /Windows/system32/Macromed/Flash (32-bit Windows) or /Windows/SysWOW64/Macromed/Flash (64-bit Windows).

Simply add this line to the existing  mms.cfg on win 7 clients that are tunneling (where no other clients tunnel). Edit it or create it (it is a simple file to create) or download it and place into the directory listed above.

There is a second option for legacy Windows 7 clients. You may update the client with the following TLS patches: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi 

For more details on tunneled connection into Meetings, see the following article: http://blogs.adobe.com/connectsupport/tunneling-with-rtmp-encapsulated-in-http-rtmpt-should-be-avoided-as-it-causes-latency/

Adobe Connect App for Windows, General, Meeting, Seminars