Working with Chat Transcripts

As part of the Compliance and Control settings in Adobe Connect, administrators have the ability to enable Chat Transcripts for logging all chat happening on the Adobe Connect server.  This setting is located at: Administration > Compliance and Control > Recordings and Notice > Enable Chat Transcripts.


This transcript is stored on the Adobe Connect server in XML format.  One file for each meeting session.  Each file contains the chat from all chat pods used during that session.  When a meeting session has begun, the chat transcript is not created until someone first starts typing in the chat pod.  At the moment the first chat begins, a new sco (unrelated to the meeting sco itself) is created in the file system ({root}\Connect\content\7\XXXXX-1 where XXXXX = the unique sco-id that gets assigned by Connect for this item). The folder inside of the sco folder will be named ‘input‘ for the duration of the meeting session and will then change to ‘output‘ once the session is ended and fully unloads from memory.  Once the session is over, the chat transcript is available for retrieval.


Only administrators have the ability to navigate to and obtain these chat transcripts.  Here is the workflow you can use to download chat transcripts from the server, if the chat transcripts are enabled:

1) Find the folder for Chat Transcripts on the Connect system.  This is actually a hidden folder and you cannot navigate to it by the normal UI.  To do this, run the following API call:


where sco-contents = the api call.
where sco-id = the account-id of the system (for On Prem Connect licenses this will be ’7′)
where filter-like-name=Chat

It will return the location of the Chat Transcripts folder.

Results will look like this:

<status code=”ok”/>
<sco sco-id=”11011″ source-sco-id=”” folder-id=”7″ type=”tree” icon=”folder” display-seq=”0″ duration=”” is-folder=”0″>
<name>Chat Transcripts</name>

2) Take the sco-id from this result set (in the above example it’s 11011) and run the following call:


where the call is again ‘sco-contents’
where sco-id = the sco-id from the result of the first call.

This will list out all the Chat Transcripts on the system and the result will look like this:

<status code=”ok”/>
<sco sco-id=”11140″ source-sco-id=”11137″ folder-id=”11011″ type=”content” icon=”transcript” display-seq=”0″ duration=”645″ is-folder=”0″><name>r35s9d4oskg_0</name>

(in this example, I ONLY have 1 transcript on the system, so it only shows 1 above).

If you have a lot of transcripts (which you will after you enable this setting), you may want to filter on the meeting for which the transcripts were from.  This can be done by filtering on the ‘source-sco-id’ which is the sco-id of the meeting that was held.   So if you know the sco-id of the meeting, and you know the date range for which you had the session, you can filter on either the source-sco-id value (which will = the sco-id of the meeting) and/or the date/time fields to limit the data returned and find the transcripts you are looking for.

Now, the URL-path you see above in the second XML result is NOT accessible directly.  You cannot just append the value above (like ‘/p16jb8mcs6v/‘) to the Connect domain and expect to get the transcript.  This is what you need to do to download the file directly:

3)  Take your Connect domain + the url-path value + ‘output/‘ so the URL example would be:

This will get you a downloaded zip file that contains the Chat Transcript (in XML format).




2 Responses to Working with Chat Transcripts

  1. Rui Ribeiro says:

    I’ve done everything until I got on step 3. I’ve tried “”, “{url-path}.zip” (as document on development guide) and so on… always “document not found”.