Posts tagged "connection problem"

November 25, 2013

How to fix AEM-SiteCatalyst connection problem

Cloud Serivces in CQ 5.5 / AEM 5.6 allows easy integration with other Adobe Marketing Cloud products. These enablements usually involve inputting credentials for an account that has API access privilege. Adobe SiteCatalyst is among one of these Cloud Services.

CQ5_Cloud_Services___Cloud_Services_Configurations

 

Lately I’ve seen customers not able to enable the integration even they have ensured that they put in the right credentials. They got frustrated and had to open support tickets with Adobe to address the problem. It turns out that majority of these connection issues can be fixed if you understand which SiteCatalyst data center you should be using, and how to change the configuration from within CQ/AEM.

Here I will walk you through the steps one by one:

  1. See if you can connect to SiteCatalyst using your provided credential (with Web API Access):
    Analytics20131125
  2. If you’re not able to log in, then try using the same credential to log into http://my.omniture.com or http://sc.omniture.com.
  3. Once you’re logged in, you should be landed on:
    • https://sc.omniture.com/sc15/reports/index.html?a=Overview.Site&<ignore_the_rest>
    • https://sc2.omniture.com/sc15/reports/index.html?a=Overview.Site&<ignore_the_rest>
    • https://sc3.omniture.com/sc15/reports/index.html?a=Overview.Site&<ignore_the_rest>
    • etc.
  4. See the pattern above? the subdomain (sc, sc2, sc3, sc4, www, www2, www3, www4, etc.) tells you exactly which Site Catalyst data center you’re connected to. You should use the same data center in CQ/AEM for the integration. However, CQ/AEM is defaulted to the San Jose data center (sc, or www) out of the box. If you’re using another data center, you need to configure CQ to point to the appropriate one.
  5. To do that, go to System Console in CQ/AEM at http://<domain>:<port>/system/console.
  6. Log in and go to the configuration page.
  7. And locate the Configuration “Day CQ Analytics SiteCatalyst HTTP Client”.
    AnalyticsConfig20131125
  8. The Data Center URLs is defaulted to https://api.omniture.com/admin/1.3/rest. Change it to the data center you should be connecting to. For example: https://api2.omniture.com/admin/1.3/rest/.
  9. Click Save.
  10. Now, go back to the Cloud Services Configuration and connect again with the same credential (CQ pointing to the correct SiteCatalyst data center now), you should be able to connect successfully.
    AnalyticsSuccess20131125
4:41 PM Permalink