This has always been an issue for the users. Because, when they try to connect to their website, or publish unpublished drafts, they get an error message indicating the FTP user name or password is incorrect. Please check your connection information. And, Contribute shows Connect button.
The solution to this issue depends on how you were connected to your website previously:
If you were not using a connection key and connecting directly to your website – Click the Connect button, enter the changed FTP user name and password in the Password dialog thrown.
If you were using a connection key, to connect to your website, then, there are two possibilities -
- If you were connecting to your website, using connection key, without providing FTP user name and password (This FTP user name and password is different from the connection key password), then, you will have to ask your website administrator to create a new connection key for you, containing the new FTP user name and password. In Contribute, remove your website connection from the My Connections dialog. Now, create a connection to your website using your new connection key.
- If you were using connection key, and while connecting you were providing FTP user name and password, then, remove your website connection in Contribute from My Connections dialog. Click Import button, use the same connection key, but while providing FTP user name and password, enter the new FTP user name and password.
If you have unpublished drafts, the best practice is to publish or discard all the drafts, before the FTP server’s user name and password is changed.
But if you have unpublished drafts, after FTP server’s user name or password is changed, you cannot remove your website connection. So, you can try clicking Connect button, if Contribute throws Password dialog, enter the changed FTP user name and password and click OK. Now, you can publish the unpublished drafts. If Contribute does not throw the password dialog, then ask your server administrator to revert the password so that you can publish the drafts. After publishing, the administrator can change the password and you could use one of the methods above.