Contribute CS5 Launch Issue … Updated

Lately, Contribute CS5 users have reported that, Contribute hangs or crashes on launch. This is after a recent Adobe Update. An update has been posted to fix this problem, and a KB article is published.

To get the update, follow the steps for the corresponding scenario on your machine

Scenario 1: Contribute CS5 and any CS5 apps with CS Live services ( ex: Dw, Fw, Ps, Ai, ID, Fl, etc) are installed.

  1. Launch the other CS5 app
  2. Sign in to CS Live service. Access CS Live  Login into CS Live Services Wait for couple of minutes.
  3. To verify the update is downloaded, check “ConnectionsHomeOMBackend” folder contains this folder –  “2.5.1.20110506_v2_5_1_120
    • Windows XP – C:\Documents and Settings\Application Data\Adobe\CS5ServiceManager\extensions\ ConnectionsHomeOMBackend
    • Windows 7 OR Vista – C:\users\AppData\Roaming\Adobe\CS5ServiceManager\extensions\ ConnectionsHomeOMBackend
    • Mac OS – Users/Library/Application Support/Adobe/CS5ServiceManager/extensions/ ConnectionsHomeOMBackend
  4. If the folder is still not available try the following :-
    • Sign out of CS Live and Quit the App. CS LIVE
    • Again repeat the above steps 1,2,3.
  5. Launch Contribute CS5

Contribute CS5 should launch as expected since the update is available.

Scenario 2: Only Contribute CS5 is installed [No other Creative Suite 5 applications are installed]

  1. Verify the update is available. Check the  folder “ConnectionsHomeOMBackend”  contains this folder –  “2.5.1.20110506_v2_5_1_120” .
  2. Else remove the ConnectionsHomeOMBackend folder.  [Pre Req – Check in Task Manager / Activity Monitor to ensure that CS5 Service Manager is not running]
    • Windows XP – C:\Documents and Settings\Application Data\Adobe\CS5ServiceManager\extensions\ ConnectionsHomeOMBackend
    • Windows 7 OR Vista – C:\users\AppData\Roaming\Adobe\CS5ServiceManager\extensions\ ConnectionsHomeOMBackend
    • Mac OS – Users/Library/Application Support/Adobe/CS5ServiceManager/extensions/ ConnectionsHomeOMBackend
  3. Launch Contribute CS5

Contribute CS5 should launch as expected since there are no dependency of singing in to CS Live services.

Note – The folder ConnectionsHomeOMBackend will be created only when other CS5 apps are installed and signed on CS Live services. (The folder remains after un-installation of the other app)

 

 

 

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