SUVA uses Adobe LiveCycle Forms solutions to improve customer services and streamline operations
In a recent conversation, Andre Dolder, IT relationship manager at SUVA, told us that he implemented Adobe LiveCycle solutions to automate several key data collection and entry activities. The solution equips employees with electronic forms that are automatically updated, lowering the amount of manual entry and data collection required.
Along with a rich Internet application (RIA), which uses Adobe AIR to create a persistent presence on desktops and mobile devices—the solution enables SUVA field staff to instantly recall existing customer information, make any updates or changes necessary, and have customers sign the documents electronically to complete the application process. Now, instead of processing applications in batches once per week, applications can be processed on a daily basis, helping SUVA deliver services more rapidly and be more responsive to customer needs.
Dolder says that because of the improvements with the Adobe software the company has saved around 800,000 francs annually by reducing the amount of time and resources spent planning for customer visits. Click here to learn more.